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Click on the links below to find technical support information and troubleshooting advice for Charter Internet® services.

Charter Security Suite®


Equipment, User Guides & Diagrams

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Useful Links


Internet Troubleshooting

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Online Security

Free! Online Virus Scan | F-Secure® Easy Clean | F-Secure® Virus Database

Online Resources


Security News and Alerts

Phishing Scams Aimed at Charter Communications

Click here to view examples of Phishing Scams aimed at Charter customers.

Green Dot MoneyPack Scam

Click here to learn more about Green Dot MoneyPak Scams.

Charter Connect Security Articles

Click here to view this year's Security Articles.

3 Steps to Computer Safety

Click Here To Learn How

Keeping Your Family Safe Online

It’s amazing how today’s youth can so easily adapt to new technology. As parents, trying to keep up with the latest technological trends can be a bit daunting and sometimes an overwhelming task. Luckily, Charter is here to provide parents with the resources to help protect their children in this ever changing, technologically advance world.

NET CETERA - Chatting with Kids About Being Online

Click Here to download "NET CETERA - Chatting with Kids About Being Online

Provided by OnGuard Online, this guide helps parents reduce online risks by talking to kids about how they communicate – online and off. Net Cetera covers what parents need to know, where to go for more information, and issues to raise with kids about living their lives online. Download Now

Parental Controls - The Added Safeguard.

Click Here to learn about the Parental Control features of the Charter Security Suite

Open communication and trust with your children is key to them having an enjoyable online experience. But sometimes, children stumble across inappropriate material or spent a little too much time online. Let the parental control features of the Charter Security Suite™ help keep an eye on your children when you can’t. Learn More

When Texting Goes Wrong

Click Here to Read "Sexting - Simple Flirting?" Article

Technology has changed almost every aspect of our lives and flirting is no exception - especially for teenagers. Today’s teens are using cell phones to send sexually explicit messages, images, or videos. Read why this can be an issue. Read Article

Online Safety Tips


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