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Topics

Click on the links below to find technical support information and troubleshooting advice for Charter Internet® services.

Charter Security Suite®

 
 

Equipment, User Guides & Diagrams

Find your modem or router below. View by brand and type. Links may lead to external websites.

 

Useful Links

 

Internet Troubleshooting

Click the image for assistance with the most common issues with Charter WiFi.

 
 
 

Online Security

Free! Online Virus Scan | F-Secure® Easy Clean | F-Secure® Virus Database

Online Resources

 

Security News and Alerts

Phishing Scams Aimed at Charter Communications

Click here to view examples of Phishing Scams aimed at Charter customers.

Green Dot MoneyPack Scam

Click here to learn more about Green Dot MoneyPak Scams.

Charter Connect Security Articles

Click here to view this year's Security Articles.

3 Steps to Computer Safety

Click Here To Learn How

Keeping Your Family Safe Online

It’s amazing how today’s youth can so easily adapt to new technology. As parents, trying to keep up with the latest technological trends can be a bit daunting and sometimes an overwhelming task. Luckily, Charter is here to provide parents with the resources to help protect their children in this ever changing, technologically advance world.

NET CETERA - Chatting with Kids About Being Online

Click Here to download "NET CETERA - Chatting with Kids About Being Online

Provided by OnGuard Online, this guide helps parents reduce online risks by talking to kids about how they communicate – online and off. Net Cetera covers what parents need to know, where to go for more information, and issues to raise with kids about living their lives online. Download Now

Parental Controls - The Added Safeguard.

Click Here to learn about the Parental Control features of the Charter Security Suite

Open communication and trust with your children is key to them having an enjoyable online experience. But sometimes, children stumble across inappropriate material or spent a little too much time online. Let the parental control features of the Charter Security Suite™ help keep an eye on your children when you can’t. Learn More

When Texting Goes Wrong

Click Here to Read "Sexting - Simple Flirting?" Article

Technology has changed almost every aspect of our lives and flirting is no exception - especially for teenagers. Today’s teens are using cell phones to send sexually explicit messages, images, or videos. Read why this can be an issue. Read Article

Online Safety Tips

Charter Security Suite® Better Security. Better Protection.

Are you lacking complete protection for your computer? If so, consider installing the Charter Security Suite. The Charter Security Suite includes an extensive set of security features to help you stay safe while online. You even have the ability to install it on multiple computers within your home! Best of all, the Charter Security Suite is included at no additional charge for Charter Internet®  Plus and Ultra customers.

Click Here To Learn More
 

†Charter Security Suite is available at no additional cost for Charter Internet Plus and Ultra customers. Charter does not guarantee data will be secure.

All marks belong to their respective owners. Some of the links in this article are to Internet sites maintained by third parties, no inference or assumption should be made and no representation may be implied that either Charter or its affiliated entities operates or controls in any way any information, products or services on these third party sites.



 
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