Create, Login or Manage My Account Profile
This tutorial will guide you through the My Account Overview & Profile Pages.
Use the menu links below to navigate through the document.
My Account Features
Creating a My Account login gives you the opportunity to pay and view your bills, setup automatic payments, view upcoming appointment information as well as manage your email, webspace and Charter Security Suite information online. Additionally, if you have Charter Phone service you are able to view your telephone call usage and details.
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Create or Login to My Account
Create a My Account Login
To register, follow the steps below:
- Click here to create your online My Account.
- Enter your 4-digit Security Code and your Charter account number found in the upper left hand corner of your Charter billing statement.
- Click the Create Account button.
- Type your preferred username and password in the required fields.
- User names and passwords have criteria requirements. Strong Username and Password tips give detailed requirements along with helpful suggestions and things to avoid when creating a username and password.
- A full email address (joesxample@charter.net) cannot be used as your username. In order to protect your statement payment information, your charter.net login is only used for charter.net premium services and email access.
- Select a security question and type your preferred answer.
- The security question and answer are used for account verification when you contact Charter by phone or chat. Select a security question (from the list provided) and answer that will be easy for you to remember.
- Click the Register button, and you are ready to access My Account Overview.
Login to My Account
Click here or go to www.charter.com/myaccount to log in to your online account. You will be asked to provide your username, password and service address zip code.
Forgot my Username or Password
It's quick and easy to retrieve your username online. If you forgot your username, click "Forgot Username"
Enter either your home phone number or account number and your service address zip code.
Your My Account security question will be displayed. Type your answer in the space provided and click Next.
Note: If you have not established a My Account security question / answer or you cannot remember the answer to your My Account security question, please click to chat live now or contact customer service at 1-888-438-2427. You will be asked to provide your security code or your personal identification number (PIN).
Once your answer is entered, your username will be displayed. Enter your password and click Login Now.
If you forgot your Password, click Forgot Password and enter your username, select your security question, answer and your service address zip code in the spaces provided. If this information matches, you will be routed to a page so you may change your password online.
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My Profile - Update Account Settings
Update My Account Username or Password
You may change your username or password by selecting the My Profile page after you log in to My Account. In order to update your password, type in your new password and retype it. Your old password is required when updating the password.
Accessing / Changing Your Security Information
To view or change your security code select the My Profile page after you log in to My Account. Your security code will be hidden. Click View or Change Code to view your code.
You may change your security code online via My Account, in person at a local Charter office or by phone or chat with a Customer Care agent.
To change your security code online, type in a new code in the New Security Code box.
Note: Your security code must be 4-digits in length and cannot contain any letters. It cannot be sequential (i.e. 1234) and cannot be the same 4-digits (i.e. 1111 or 0000). Be sure to choose a code that is easy to remember.
Click the Save Changes button to save your changes.
Update Security Question and Answer
The security question and answer are used for account verification when you contact Charter by phone or chat. Charter employees will use this information to verify that you are the valid account owner. We recommend that you select a security question (from the list provided) and answer that will be easy for you to remember.
You may change your security question and answer by selecting the My Profile page after you log in to My Account.
Click the Save Changes button to save your changes.
Note: It is not necessary to update your contact email address when making changes to your security question and answer.
Contact Email
The contact email address you provide is used to send notification(s) when certain activity occurs on your account. Below is a list of the email notifications that you might receive as a benefit of registering for your My Account.
- Charter Statement Ready to View Notification
- One Time Payment Confirmation
- Scheduled One Time Payment Confirmation
- Auto Pay Registration Confirmation
- Cancel Auto Pay Confirmation
- Auto Pay Credit Card 30 day expiration notification
- Billing Address Change Notification
- Welcome to My Account Registration Confirmation
Update Contact Email address
You may change your contact email address by selecting the My Profile page after you login to My Account and clicking on "Change contact email".
You'll now see two fields entitled New Email and Retype Email. Type your new contact email address in the New Email field and then retype it in the Retype Email field for confirmation.
Click the Save Changes button to save your changes.
Note: It is not necessary to update your security question and answer when making changes to your contact email address.
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