This tutorial will guide you through the My Account My Bill & Services Tab.
Use the menu links below to navigate through the document.
My Bill & Services
The My Bill & Services tab allows you access up to date billing and statement information anytime, anywhere, from almost any computer. Here are some of the available options:
My Bill
Account Summary
Current Payment Options
Enroll in Auto Pay, Schedule a payment or pay your bill each month using your preferred payment method.
- Credit Card (Visa, MasterCard, or Discover accepted)
- Debit Card (Visa or MasterCard accepted)
- Checking or Savings account
- Current Bill Delivery Options
- Displays preferred bill delivery method
- Remaining Balance
- Displays remaining balance on your last statement.
- Statement dated
- Displays last statement date and balance.
- Recent Posted Payments
- Displays a total of payments posted to your account since your last statement date. The link "view»" will take you to your Recent Activity.
- Total Due
- Displays Due date or confirmation that your Auto Pay will be processed, along with the total amount due.
Recent Activity
View your account payments and other recent activity since your last billing statement.
- Payments – includes recent payment activity
- Recent On Demand Activity – includes Video On Demand and Charter Pay-per-view .
- Recent Phone Activity – includes outbound long distance since your last statement
- Recent Other Activity
Available Statements
After you register, statement retention begins with the following bill and as the statement history continues you will be able to view up to five months of previous bills by selecting Available Statements link on charter.com.
Monthly Email Reminder - Once you register, you will receive a monthly email notification to the contact email address you provided to remind you that your bill is available online.
Last Statement Summary
Last Statement Summary displays your Service Dates, Previous Balance, Posted Payments and adjustments, Summary of your services by Line of Business, Partial Month Charges and Summary of the Taxes, Fees and any additional charges. You can see more detailed information concerning charges appearing on your statement by selecting the more statement details link within this section or by selecting the last statement in the Available Statement section.
Important Messages
Charter News displays important messages concerning your account with Charter, Policies, Upcoming Changes and Offers, and much more. Be sure to review this important information.
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Pay Bill
Payments Options
Types of payments accepted online are:
- Credit Card (Visa, MasterCard and Discover accepted).
- Debit Card or your credit card (Visa and MasterCard accepted).
- Electronic Funds Transfer Service (EFTS) from your checking or savings account
Any of these payment types can be a one time or Auto Pay (recurring payment).
One-time Payments
One time payments may be scheduled real time, which would be withdrawn from your bank account or credit card immediately or you can schedule a One time payment to post to your account up to 30 days in the future. Future scheduled one time payments may be cancelled up to the scheduled date. You will receive a confirmation email that a payment has been scheduled.
Confirm a Payment
If you made a payment using My Account, you should have received a confirmation page and email notification. You may also select the My Recent Activity link located from www.charter.com/myaccount.
One-time Payment Cancellations
One-time payments may be made via two options:
- One-time payments are real time payments charged to the financial institution immediately. You will need to notify your bank or credit card company for assistance. EFTs (Electronic Fund Transfers) are posted within 24 hours.
- Scheduled One-time payments are charged to the financial institution on the scheduled date. You may cancel the Scheduled One-time payment up to the scheduled date by accessing Recent Activity. Login at charter.com and select the Recent Activity link to view pending scheduled payments.
Auto Pay
Save time, sign up for Auto Pay to have your monthly bill paid automatically every month. Payment can be made using your checking or savings account or through debit or credit card (Visa, MasterCard and Discover are accepted).
Enroll in Auto Pay
Enrolling in Auto Pay is easy! Click on the Setup Auto Pay button located on the My Bill Summary or Pay Bill sections. You can enroll using your checking or savings account or with a debit or credit card (Visa, MasterCard and Discover are accepted). Once enrolled, Auto pay must be verified through your financial institution which may take up to 45 days following enrollment. Please continue to make one-time payments until Auto Pay appears on your statement.
Update Auto Pay
You may update Auto Pay (recurring payment) online at any time by logging into My Account at charter.com and select Pay Bill button. Click here to view steps to update your information. . If you make changes to your Auto Pay, it must go thru the verification process through your financial institution which may take up to 45 days following the change. Please watch your payment due until you see the Auto Payment process on your payment.
Cancel Auto Pay
You may cancel Auto Pay (recurring payment) online up to 3 business days prior to the draft date to avoid payment being charged to/withdrawn from your account by logging into My Account at charter.com and select Pay Bill button. Click here to view steps to update your information.
Recent Activity
Payments
Payment activity on your account is broken down into three sections:
- Recent Charter.com Payments displays your five most recent payments made on Charter.com.
- Recent Payments/Payment Adjustments displays the payments that have posted to your account since your last statement. This section updates with each statement.
- Scheduled Payments displays any payments you have scheduled for a future date (not including Auto Pay)
Recent On Demand Activity
Charter on Demand and Charter Pay-per-View purchases listed individually since your last statement.
Recent Phone Activity
Displays outgoing long distance calls since you last statement. For viewing up to the last 6 months of outgoing long distance call history, click Call Details.
Recent Other Activity
Displays miscellaneous transactions on your account since your last statement. This can include, but is not limited to taxes, fees, prorates (when applicable), etc.
View Statements
Once you register, you will receive a monthly email notification to the contact email address you provided to remind you that your bill is available online. Statement retention begins with the following bill and as the statement history continues you will be able to view up to six months of previous bills by selecting the drop down and selecting the statement date you would like to view, then click DOWNLOAD (Adobe Acrobat Reader is required to view statement).
Call Details
If you are a Charter phone customer, you can view up to 6 months of outbound long distance calls. Select the drop down under Choose Statement selecting the desired statement of the call detail you would like to view. You can sort the results by "Date", "Time Called From", "Called To", "Where", "Minutes" or "Amount".
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My Services
My Services Summary
Includes Current Service Status, Refresh TV Receivers, contact email address, service and billing addresses and primary contact phone numbers.
Refresh TV Receivers
Charter provides the ability to refresh your TV receivers from your home or digital device. This service is to be used when installing new Charter-issued digital equipment picked up from a Charter Store or to resolve service issues including: missing channels, interactive guide, no picture or poor picture quality. Refreshing your TV Receivers will not impact scheduled or previously recorded programs.
Current Services
Lists both active services on your account as well as services that are available. If applicable, this section also includes a link to order additional or upgraded services.
Customer Contact Information
- Contact Email Address
- The email address Charter uses to contact you concerning your my Account.
- Clicking "change contact email address" will allow you to change the email address Charter uses to contact you
- Service Address
- The address where your Charter Services are connected.
- Billing Address
- The address where your Charter Statement and communications will be mailed.
- Clicking "change bill to address" will allow you to change the address where Charter sends your statements
Service Details
Clicking Service Details on the My Bill & Services tab menu or on the Current Services box displays an overview of services you currently receive from Charter, as well as the Installation and Change of Service Appointments summary.
You will find a list of your current services with monthly service charges and services that you have requested, but are pending installation along with the monthly charges for those services.
Your Monthly Service Total is displayed at the bottom of the list of services. Note: This total does not include taxes, installation or fees.
Installation and Change of Service Appointment
From the My Bill & Services tab, you can view and change the details of your upcoming Installation and Change of Service Appointments.
Reschedule/Cancel Installation and Change of Service Appointments
Clicking Reschedule will take you to the Installation and/or Change of Service Appointments window.
This window contains a calendar, which is used to select the new appointment date. Available dates will appear as links.
Clicking View More will display the next calendar month with more dates to select.
You may select an available month, week or date on the calendar to view available appointment times.
Clicking one of these will display a drop-down menu containing available appointment times for that month, week or date.
You can select an available time and click the CHANGE button. Clicking the NO CHANGE button will cancel the appointment change.
You will receive the message "Your Appointment Arrival Window has been successfully rescheduled. Please print and retain this information for future reference."
Clicking print will open a printable version of your appointment that you may keep for your records.
Cancel an Appointment
If you would like to cancel your appointment, you may select Cancel from the My Appointment Confirmation window.
You will be directed to contact customer service via chat or at 1-888-438-2427. Be sure to have your account number and Order Confirmation Number available.
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Bill Delivery Options
Go Paperless
You may elect to cancel your paper bill anytime, now that you are able to view your statements online. Simply login at www.charter.com/myaccount, select My Bill & Services tab; then select Bill Delivery Options or Go Paperless to submit your change.
Bill Delivery Options/Go Green
You may choose to cancel your paper statement at anytime or choose to receive both online and paper statements. Simply login to your account at charter.com and select My Bill & Services tab; then select the Bill Delivery Options or the Go Paperless button to submit your change.
You will receive an email within a few minutes confirming your preferred statement delivery at your contact email address listed on the My Profile tab.
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