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There are several reasons your TV may be displaying a horizontal bar scrolling upwards on your TV screen. Follow these troubleshooting steps to help fix the problem.

Running a vacuum cleaner, dish washer or clothes dryer close to the TV can cause an electrical disturbance. If you are running one of these, or similar appliance, turn it off to see if this corrects the issue.

Check behind ALL TV and equipment (Cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors

Send a refresh signal to your receiver

  1. Click here and log in to your Charter My Account

Note: The above link will navigate you to Charters mobile site m.charter.com

  1. After logging in click the Refresh TV Receivers button.

Refresh TV Receivers

  • All Digital Receivers (Standard, High Definition and DVR's) in your home will be refreshed. This process can take up to 15 minutes to complete.
  • Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.

Reset (power-cycle) your receivers:

Motorola and Cisco/Scientific Atlanta receivers:

  • Reset (power-cycle) all main/secondary receiver(s) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the receiver(s).

Moxi receivers

  • Press and hold the Reset/Power button located on the front of the MOXI box

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