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Missing Channels

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We are transitioning to a 100% digital format.  

All analog broadcast channels will be removed and only the HD & Digital versions of the channels will be available learn more »

You will need to have Charter-issued digital equipment (Digital Set-Top Box or CableCARD) connected to each TV to continue viewing the channels

Click here to access the current channel listings in your area.

Select one of the images below to begin the troubleshooting process.
Are you missing:

Thank you for troubleshooting with us, we're glad we could assist you with resolving your issue today. If you have further questions please chat or contact us.

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All Channels

What are you seeing on your TV screen?

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Basic or Expanded Channels

  1. Verify the level of service you are trying to access is active
    • Log in to your My Account
    • Click the My Services tab
    • Click on the Service Details link
  2. Verify the channel number has not been changed or moved. Click here to access the current channel listings in your area

Is there a digital set-top box connected to this TV?

Yes no

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Basic or Expanded Channels - No Digital Set-Top Box

  1. Certain Basic/Expanded channels require a digital set-top box (DCT, HD or DVR) to view. Click here to see if the channel you are trying to view requires the use of a digital set-top box
  2. If the TV/VCR has a Cable TV (CATV) setting/function on the On-Screen Menu, verify it is set to CATV/CABLE/TV and not Antenna
  3. Check if your TV has an auto-program function
    • Verify the television is on
    • Locate and press the button labeled Menu on the remote control that came with your TV. Note: Some manufacturers label the button as Setup or Settings instead of Menu
    • Find and choose the option that allows you to adjust the TV’s channel setup within the menu on the screen. Most televisions have this labeled as Setup, Channel Search, Auto-Scan or sometimes Auto-Program
    • Select the option labeled Auto-Program/Channel Search/Auto-Scan

Did this correct your problem?

yesno

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Basic or Expanded Channels - Charter Digital Set-Top Box

Send a refresh signal to your set-top box

  1. Click here and log in to your Charter My Account

Note: The above link will navigate you to Charters mobile site m.charter.com

  1. After logging in click the Refresh Digital Set-Top Box button.

Refresh Digital Set-Top Box


  • All Digital Set-Top Boxes (Standard, High Definition and DVR's) in your home will be refreshed. This process can take up to 15 minutes to complete.
  • Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.

Reset (power-cycle) any/all set-top boxes:

  • Motorola and Cisco/Scientific Atlanta set-top boxes:
    • Reset (power-cycle) all main/secondary set-top box(es) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the set-top box(es).
  • Moxi set-top boxes
    • Press and hold the Reset/Power button located on the front of the MOXI box

Did this correct your problem?

yesno

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We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

Digital, Premium or Music Choice Channels

Access to Digital, Premium or Music Choice Channels require the use of a digital set-top box (DCT, HD or DVR). If you would like to enjoy these channels on a television that currently does NOT have a digital set-top box connected please contact us and we will be happy to add a digital set-top box to your services.

  1. Verify that you subscribe to the level of service you are trying to access.
    • Log in to your My Account
    • Click the My Services tab
    • Click on the Service Details link
  2. Verify the channel number has not been changed or moved. Click here to access the current channel listings in your area
  3. Send a refresh signal to your set-top box
    • Click here and log in to your Charter My Account

Note: The above link will navigate you to Charters mobile site m.charter.com

  1. After logging in click the Refresh Digital Set-Top Box button.

Refresh Digital Set-Top Box


  • All Digital Set-Top Boxes (Standard, High Definition and DVR's) in your home will be refreshed. This process can take up to 15 minutes to complete.
  • Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.
  1. Reset (power-cycle) your set-top boxes
    • Motorola and Cisco/Scientific Atlanta set-top boxes:
      • Reset (power-cycle) all main/secondary set-top box(es) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the set-top box(es).
    • Moxi set-top boxes
      • Press and hold the Reset/Power button located on the front of the MOXI box

Did this correct your problem?

yesno

Start Over

We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

High Definition (HD) Channels

Access to High Definition (HD) Channels requires the use of an HD capable set-top box (HD or DVR) and an HD capable television. If you would like to enjoy these channels on an HD television that currently does NOT have an HD capable set-top box (HD or DVR) connected, please contact us and we will be happy to add an HD set-top box to your services.

  1. Verify that you subscribe to the level of service you are trying to access.
    • Log in to your My Account
    • Click the My Services tab
    • Click on the Service Details link
  2. Verify the channel number has not been changed or moved. Click here to access the current channel listings in your area
  3. Verify the proper video display (channel) format is being used for your type of TV (i.e., 1080i or 720p)
  4. Verify the HD TV connections to the TV are connected correctly and securely. Also verify the proper cable types are being used (component, HDMI etc…)
  5. Send a refresh signal to your set-top box
    • Click here and log in to your Charter My Account

Note: The above link will navigate you to Charters mobile site m.charter.com

  1. After logging in click the Refresh Digital Set-Top Box button.

Refresh Digital Set-Top Box


  • All Digital Set-Top Boxes (Standard, High Definition and DVR's) in your home will be refreshed. This process can take up to 15 minutes to complete.
  • Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.
  1. Reset (power-cycle) your set-top boxes
    • Motorola and Cisco/Scientific Atlanta set-top boxes:
      • Reset (power-cycle) all main/secondary set-top box(es) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the set-top box(es).
    • Moxi set-top boxes
      • Press and hold the Reset/Power button located on the front of the MOXI box
  2. Attempt to re-establish the HDCP link between your TV and digital set-top box
    • Power off your HD set-top box
    • Power off your TV
    • Power the TV back on and wait 30 seconds
    • Power the set-top box back on and wait 30 seconds
    • Tune to an HD channel

Did this correct your problem?

yesno

Start Over

We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

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