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Charter 3D TV

Beginning in March 2012, Charter 3D movies On Demand will be available to all On Demand enabled customers.

Read on to learn more about 3D TV or choose a topic from table and follow the link.

General Information

Availability

Charter 3D On Demand is available to OnDemand enabled customers with a Motorola, Cisco, Charter TiVo or Moxi 3012 HDMI capable HD receivers connected with an HDMI cable.

Required Components for Viewing 3D

To watch 3D On Demand, you need the following:

  1. Customer owned 3D capable television
  2. Customer owned 3D glasses compatible with your specific model of 3D TV
  3. The remote control that came with your 3D TV
  4. A 3D TV connected to a Charter HDMI capable HD receiver via an HDMI cable
    1. Includes Motorola, Cisco and Charter TiVo HDMI capable HD receivers.

Moxi receivers do not support 3D content, except the Moxi HD DVR 3012 model available only in Charter served areas in Missouri and Illinois. Customers in Missouri and Illinois must have a Moxi HD DVR 3012 receiver model connected via an HDMI cable to view 3D programming. See image of 3D compatible Moxi HD DVR 3012 receiver below.

3d-enabled Moxi receiver

3D TV Defined

The addition of a 3rd dimension, depth, on your TV is accomplished through a technique called stereoscopy. This simply means presenting slightly different images to the left and right eye so that when the brain combines the images it creates the illusion of depth—the third dimension.

The technique of stereoscopy has been around since the 1800s and was popularized by the 3D movies available during the 1950s. However, it was not until recently that technology has allowed for a truly high-quality 3D viewing experience. The current 3D experience is created by using at least two cameras to capture near-identical images--intended for your left eye or right eye. The projection of these images on a 3D movie screen or via your 3D TV in conjunction with special glasses synchronizes what your left eye and right eye see causing your brain to combine the images and create a perception of depth.

3D Glasses

3D glasses control how your eyes see the near-identical images projected on the theater screen or TV. There are a few different types of glasses.

Anaglyph Glasses

These are the oldest type of 3D glasses which were used to view 3D movies starting back in the 1950's. To create the illusion of depth, two identical but slightly offset images are projected on to the movie screen with slightly different colors tints (usually red and cyan). Anaglyph glasses use colored lens to target one image to the left eye and another image to the right eye. This process degrades the color of the 3D images being projected. When viewed without the glasses, the images are distorted and the color is tinted. 

Passive/Polarized

These glasses are used primarily in movie theaters, but are becoming increasingly more prevalent with some home 3D TV manufacturers. Two polarized images are projected on to a special movie screen called a silver screen and the lenses in the glasses filter the left image to the left eye and the right image to the right eye. Unlike the anaglyph method, the polarized projection method does not degrade the color of the image. However, images may be somewhat distorted when viewed without glasses

Active Shutter

These are the glasses most predominantly used for home 3D TV viewing. Active shutter glasses require batteries, which may be rechargeable based on the manufacturer. The glasses must be powered on in order for them to receive signals from the 3D TV wirelessly. Two nearly identical images are displayed on the screen and the TV signals the glasses telling them to open and close (shutter) the left and right lens in synchronization. The rapid shuttering of each eye between different light filters creates the 3D perception. Viewing a 3D TV in 3D mode without glasses will make the image seem distorted and unwatchable. Active shutter glasses are not universal across TV models meaning that you may not be able to use your glasses to watch other models of 3D TVs. In addition, active shutter glasses cannot be used to watch 3D movies at the movie theater.

Features and Benefits

Feature

Benefit

3D Movies On Demand

You can choose from a number of 3D enabled movies, now available via Charter service. Experience the 3D experience without leaving your couch.

 Rent instead of buy

Renting a 3D movie On Demand offers the entire family a 3D viewing experience for as little as $6.99. You will save money over taking the whole family to the movie theater or purchasing a DVD.

Available 3D Content

Charter currently offers 3D movie rentals and HBO 3D Premium content, both of which are available via the On Demand platform. Additional 3D content, such as live sporting events may become available in the future. To view a list of 3D movies available to rent On Demand:

  1. Navigate to Charter On Demand
    • Go to channel 1 with your Charter remote OR
    • Press the On Demand button on your Charter remote
  2. Select "Movies"
  3. Select "3D Movies"

OR

  1. Navigate to Charter On Demand
    • Go to channel 1 with your Charter remote OR
    • Press the On Demand button on your Charter remote
  2. Select "Premiums"
  3. Select "HBO"
  4. Select "3D"

3D Content Pricing

There is no additional service tier required to access the 3D Movies folder in our On Demand platform. The price to rent 3D movies is $6.99.

HBO 3D content is included in the monthly subscription rate for HBO service.

Health Risk

A small percentage of the population has reported some discomfort while viewing 3D images, including:

  • Altered vision
  • Lightheadedness
  • Dizziness
  • Involuntary movements such as eye or muscle twitching
  • Confusion
  • Nausea
  • Convulsions
  • Cramps
  • Disorientation

These symptoms may be more likely to be experienced by children, teenagers, pregnant woman, the elderly and people with medical conditions, including epilepsy. Additionally, some people experience what is known as stereo blindness where they are otherwise healthy but unable to see the 3D effect.

Functionality

Setting Your TV to 3D TV Mode and Choosing the Orientation

All 3D TVs display both traditional 2D HD programming in addition to 3D programming. No glasses are required to view 2D programming on a 3D TV. However, before watching Charter's 3D content on a 3D TV, the TV must be set to 3D mode. This can be done using the remote that came with the 3D TV.

In order for a 3D stream to fit within the same space as a 2D stream, the content must be compressed and encoded. The placement of 2 3D frames on to one HD frame can be done in a side-by-side or top-to-bottom orientation. In addition to setting the 3D TV to 3D mode, you must choose the proper orientation. Before you change your TV to 3D mode and put on your glasses, begin watching the 3D content in 2D mode and check to see if the programming you intend to watch is side-by-side or top-to-bottom oriented.

Side-by-side

If the programming's orientation is side-by-side, you will see two identical images one next to the other.

side-by-side

Top-to-bottom

If the programming's orientation is top-to-bottom, you will see two identical images one over the other.

top / bottom

Checkerboard

This orientation is the only format recognized by some Samsung and Mitsubishi 3D capable TVs manufactured prior to 2010. Charter 3D On Demand is not compatible with these TVs due to the fact that our content providers do not offer checkerboard oriented content. Customers with these TVs will see Charter 3D On Demand content displayed as two images either side-by-side or one over the other in both 2D and 3D mode. To view Charter 3D On Demand content in 3D, these customers may be able to independently purchase equipment from a 3rd party to convert the signal from side-by-side or top-to-bottom to checkerboard format.

Viewing Instructions

Step by Step Viewing Instructions

Click here to see the Charter 3D On Demand Self Help Video.

  1. Before switching your 3D TV to 3D mode and putting on your 3D glasses, navigate to On Demand>Movies>3D Movies or On Demand>Premiums>HBO>3D then select 3D movie.
  2. After confirming the selection and purchase (if transactional) of a 3D movie, a short 30 second instructional video (in all markets except Redding) will automatically play in 2D detailing the requirements for viewing content in 3D.
  3. The 3D movie will automatically begin upon completion of the short instructional video. Once the 3D movie begins, determine if the display orientation is side-by-side or top-to-bottom by watching the movie in 2D mode without wearing 3D glasses. Customers will see two identical video frames side-by-side, or top-to-bottom. This indicates which display orientation to select on your 3D TV after switching to 3D mode.
  4. Use the remote for your 3D TV (not your Charter remote) to change your TV from 2D to 3D mode and set the proper display orientation (side-by-side or top-to-bottom).
  5. Put on the 3D glasses and enjoy the movie.

Note: It is recommended that you watch the 3D On Demand Self Help Video prior to watching a 3D movie. The Self Help Video is accessible by navigating to On Demand>Movies>3D Movies and selecting the title "!Watch This First!" or by navigating to On Demand>Help & Services>Self Help>TV and selecting the title "3D On Demand." (The 3D Self Help Video is only available in 2D.) 

Troubleshooting

HD TV not displaying in 3D

Not all HD TV sets can display 3D content. Check your television's user guide to determine if your set is 3D ready. You must also have a Charter Motorola, Cisco, Charter TiVo HDMI capable HD receiver or a Moxi HD DVR 3012 receiver connected to your 3D TV with an HDMI cable and the appropriate 3D glasses to enjoy 3D content.

3D Content Is Displaying Two Identical Images

If you have a 3D TV and try to watch a move in 3D but there are two identical pictures on the screen either side-by-side or top-to-bottom:

You likely do not have your TV in 3D mode. You need to use your TV's 3D remote to select 3D mode and select the proper orientation display. Please refer to your TV's owner's manual for additional information on setting your TV to 3D mode and selecting the appropriate orientation.

To determine whether you need to select side-by-side or top-to-bottom orientation on your 3D TV start the content in 2D mode and watch without your 3D glasses. You will either see two identical frames side-by-side or top-to-bottom.

Seeing Single Image But Not In 3D

  • Check to make sure your 3D TV is set to 3D mode
  • Make sure your 3D glasses are powered on
  • Make sure your 3D glasses do not need new batteries
  • Verify that you are not attempting to use 3D glasses from the movie theater
  • Verify your 3D glasses are made to work with your 3D TV model
  • If you are watching a 3D movie preview, wait until the actual movie starts to determine if you are seeing the content in 3D. Previews for some movies are only available in 2D HD format.

Blurry Content

Content appears blurry and unwatchable.

  • Do you have a 3D TV?
  • Do you have a Motorola, Cisco or Charter TiVo HDMI capable HD receiver or a Moxi 3012 HD DVR connected via an HDMI cable? If you do not have a HDMI capable HD receiver or MOXI 3012 HD DVR connected with a HDMI cable contact us for information on obtaining one, please let our advisor know you have a 3D TV and need a HDMI receiver and HDMI Cable in your home.

You may have set the orientation incorrectly when you switched your TV to 3D mode. If you selected side-by-side orientation, try switching the orientation to top-to-bottom using the remote that came with your 3D TV (not your Charter remote) or if you selected top-to-bottom, try switching the orientation to side-by-side using the remote that came with your 3D TV (not your Charter remote).

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