Existing Customer?   Log in Create Account


Parental Controls - Moxi

MOXI With Parental Controls, you decide what you want your kids to watch and block programs you don’t want them to see. By setting up a Personal Identification Number (PIN), you are able to block viewing by specific channel, show rating, or shows during specific times of day.

If you cannot find your answer, please Contact Us

 

MOXI Remote
The MOXI Remote

To configure parental controls:

  • Navigate to the Settings category on the Moxi Menu .
  • Select the Parental Controls option and press OK .

Set / Manage the PIN

The first time you use Parental Controls, MOXI will prompt you to create a Personal Identification Number (PIN). You will use this one PIN for all Parental Control functions. Use the number buttons on your remote to enter a 4-digit number. Then enter it again for confirmation.

To change your PIN at any time:

  • Navigate to the Settings category on the Moxi Menu .
  • Select the Parental Controls option and press OK .
  • Press the Left or Right buttons to scroll to Change PIN and press OK .
  • Enter in current PIN using the number keys on your remote.
  • Enter new PIN using the number keys on your remote.
  • Enter in new PIN a second time to confirm and save your PIN.
  • Press the Left or Right buttons to scroll to BACK and press OK .

Change your MOXI Pin

NOTE: If you forget your PIN, you will need to call your local Charter Customer Care office number at 1- 888-438-2427 to reset your PIN.

Configure Parental Controls

You can use Parental Controls to restrict access to content and subscription services. Once you have Parental Controls configured the way you want, you can turn them on and off as needed. Your settings are remembered so you will not lose them while Parental Controls are turned off. Whenever you edit Parental Controls, the controls are automatically turned on.

To turn the parental controls on or off at any time:

  • Navigate to the Settings category on the Moxi Menu .
  • Select the Parental Controls option and press OK .
  • Choose the first option (Always Off or Currently On) and press OK .
  • Enter your PIN using number keys.
  • Choose On or Off and press OK .

Lock Charter On Demand and Pay-Per-View (PPV)

Using the On Demand/Pay-Per-View category under Parental Controls you can specify whether a PIN must be entered before ordering On Demand or Pay-Per-View shows.

Note: If you want to require a PIN before ordering a Charter On Demand or Pay-Per-View show, you must specify that otherwise, Moxi does not ask for one.

Lock Content by Rating

The TV Ratings and Movie Ratings categories allow you to selectively lock content based on TV and movie ratings set by the Motion Picture Association of America (MPAA) and the Parental Guidelines Monitoring Board. A lock icon appears next to the ratings that are locked.

When you lock a particular rating under either TV Ratings or Movie Ratings, MOXI automatically locks that level, plus all levels above it. For example, if you lock R-rated movies under TV Ratings, Moxi also locks NC-17-rated and NR-rated movies. Under TV Ratings, if you lock TV-PG, then Moxi also locks TV-14 and TV-MA.

Note: Locking movie content does not lock TV content with similar ratings. For example, locking Movie Ratings of PG will not lock TV Ratings of TV-PG. Also note that some movies shown on normal TV networks receive TV ratings instead of movie ratings.

Movie Ratings

To lock or unlock movie-rated content (PG, R, etc.):

  • Navigate to the Parental Controls menu.
  • Press the Left or Right buttons to scroll to Movie Ratings.
  • Choose the desired rating and press OK (a Lock icon will appear when that rating is locked).

To clear all locks:

  • Navigate to the Parental Controls menu.
  • Press the Left or Right buttons to scroll to Movie Ratings.
  • Choose Select or Unlock All Movies and press OK
  • Choose your desired option and press OK

TV Ratings

To lock or unlock movie-rated content (TV-PG, TV-R, etc.):

  • Navigate to the Parental Controls menu.
  • Press the Left or Right buttons to scroll to TV Ratings.
  • Choose the desired rating and press OK (a Lock icon will appear when that rating is locked).

To clear all locks:

  • Navigate to the Parental Controls menu.
  • Press the Left or Right buttons to scroll to TV Ratings.
  • Choose Select or Unlock All TV Ratings and press OK
  • Choose your desired option and press OK

Lock Content by Channel

You can use Parental Controls to lock specific channels. When you lock a channel, a Lock icon appears next to it in the Lock by Channel menu, and in the Moxi® Menu Channels category.
To lock or unlock a channel:

  • Go to Parental Controls.
  • Choose Lock by Channel category.
  • Find the desired channel in the vertical menu.
  • Press OK .

To quickly clear all locks in the Lock by Channel category, select All Channels from the vertical menu and press OK .

Unlock All - MOXI

Access Locked Content - View Channels and Rated Content

When a show or channel is locked, a lock icon appears next to that show or channel in the Moxi Menu.

To access a locked show or channel:

  • Select the channel you wish to access.
  • Press OK
  • Enter your PIN.

When using your remote to tune to a blocked channel directly, you will see a black screen.

The flip bar will indicate that the channel is locked.

To access the channel:

  • Press OK to access the menu.
  • Enter your PIN.

Access Locked Content via Direct Tuning or Menu

When accessing locked content via direct tuning or the Menu, parental control settings are maintained and will re-engage after 4 hours. Once you enter your PIN to access locked content via this method, all parental control settings will unlock for 4 hours. After 4 hours, all configured locks are reactivated.

If you wish to re-lock the system sooner:

  • Go to Parental Controls.
  • Press OK .
  • Select Lock Now.

Access Locked Content via Settings

If you unlock Parental Controls for a show or channel in Settings, you will completely disable the lock function for that show or channel. Parental Controls will still be in place for all other shows and channels you have locked.

back to top »

How useful was this information?

"1" is the least useful and "5" being most useful.

We welcome your feedback.  Click Send after you have made a selection.



 
Search Support


RESIDENTIAL SUPPORT

Ask Charter




BUSINESS SUPPORT



ONLINE ORDER HELP


To check the status of your online order or for help with your order, click below.

Click to Call