Existing Customer?   Log in Create Account


Blank White Screen

Normal Text  Large Text  Larger Text    :: Print

white screen

There are several reasons your TV may be displaying a Blank White Screen on all channels. Follow these troubleshooting steps to help fix the problem.

  1. Make sure all equipment is hooked up correctly, and if not, correct the hook up of the equipment
  2. Check behind ALL TV and equipment (Cable box, TV, VCR, DVD, stereo set-top boxes, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  3. Send a refresh signal to your digital set-top box
  4. Reset (power-cycle) your digital set-top boxes.

To Send a Refresh Signal to Your Digital Set-top Box

  1. Click here and log in to your Charter My Account
  2. Select My Bill & Services Tab, and select My Services
  3. Select "Refresh" button

OR

  1. Click here and log in to your Mobile Charter My Account. NOTE: will navigate you to Charters mobile site m.charter.com
  2. Select Refresh Digital Set-Top Box
  3. Select "Refresh" button

Refresh Digital Set-top Boxes

All Digital Set-Top Boxes (Standard, High Definition and DVR's) in our home will be refreshed.  This process can take up to 15 minutes to complete.

Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.

To Reset (power-cycle) Your Digital Set-top Boxes

Motorola and Cisco/Scientific Atlanta Set-top Boxes:

  • Reset (power-cycle) all main/secondary set-top box(es) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the set-top box(es).

Moxi Set-top Boxes

  • Press and hold the Reset/Power button located on the front of the MOXI box

If these steps do not resolve your issue, please chat or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

How useful was this information?

"1" is the least useful and "5" being most useful.

We welcome your feedback.  Click Send after you have made a selection.



 
Search Support


RESIDENTIAL SUPPORT

Ask Charter




BUSINESS SUPPORT



ONLINE ORDER HELP


To check the status of your online order or for help with your order, click below.

Click to Call