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Spectrum Guide

Note: During the ongoing release, it's possible that you may experience different guides on the digital receivers in your home. Currently, the Spectrum Guide can be viewed on select non-DVR HD digital receivers and any DVR or standard definition digital receivers will continue to display the standard (Passport) guide. In the coming months, the Spectrum Guide will be deployed to all digital receivers in your area.

Standard Guide

Guide

Standard Guide

The Spectrum Guide guide offers detailed program information in a quick view format that includes icons for new programs, favorites or parentally controlled channels, and more. 

Standard Guide

Video Guide

The Spectrum Guide Video Guide offers all functionality of the standard guide with streaming video of each channel, allowing you to view the channel while searching for programming, but without tuning away from your current channel.

Video Guide

Access to Navigation

When you are viewing the Guide page, the primary navigation bar is not visible at the top of the Charter Spectrum Guide page.

To access the navigation bar while viewing the Guide page, press either the Menu or Guide buttons on your remote control and the navigation bar appears.

Menu Bar

Change Default Guide

With Spectrum Guide, you can decide which guide, the standard or the video, to save as your default.  Charter has set the standard guide as the default, but this can be changed permanently through the Settings page.

  1. Access the Settings by selecting gear icon on the navigation bar.
  2. Select Display from the list of settings categories in the left column.
  3. Select Grid Guide View.
  4. Select Standard Guide or Video Guide and then Accept.
  5. Your guide will update to recognize your selection.

Toggle Between Guides

The Spectrum Guide can be changed temporarily by pressing the A button button on your remote control while in the guide. You can toggle between the standard guide and the video guide.

Channel Cell Functions

When you highlight the Channel Cell in the Spectrum Guide, you can add or remove a favorite channel and have the ability to be redirected to the corresponding On Demand page when available.

To add or remove a channel as a favorite while in the guide:

  1. Using the left arrow button on your remote control, highlight the channel cell.
  2. Nextl, highlight Favorite or Remove Favorite.
  3. Press the OK/SELECT button on your remote control.
  4. A red heart appears in or is removed from that channel cell.

To be redirected to the corresponding On Demand page:

  1. Using the left arrow button on your remote control, highlight the channel cell.
  2. If shown, highlight the On Demand box.
  3. Press the OK/SELECT button on your remote control.
  4. You will be redirected to the On Demand page content for the selected channel.

OnDemand Content

Filter

The Spectrum Guide guide can be filtered while in the Guide page by pressing B button the button on your remote control. While on the Guide page, press the B button button on your remote control to view the available channel filters.

You have the ability to filter by the following categories:

  • All Channels - Displays all channels available in your area
  • Channels I Get - Displays only the channels included in your Charter TV package
  • My Favorites - Displays the channels you have tagged as favorites
  • HD Only - Displays programming available in High Definition (HD) only
  • Premium - Displays programming available through our premium subscriptions only (HBO, Cinemax, Starz, Encore, Showtime, TMC, and Epix)
  • Alphabetically - Displays all channels in alphabetical order
  • Channel Number - Displays all channels in numerical order

To add filters:

  1. Use the up and down arrow buttons on your remote control to highlight the desired filter.
    • If you want multiple filters to be applied you may select additional filters. If the filters are incompatible the filter highlight will be removed.
  2. Press the OK/SELECT button on your remote control.
    • The number of channels that will be displayed is noted to the right of the OK/Cancel options.
  3. Use the down arrow button on your remote control to highlight the OK box.
  4. Your guide will update to recognize your filters and the guide filter indicator will say 'ON' when filters are applied. 

To delete filter:

  1. While on the Guide page, press the B button button on your remote control to view the available channel filters.
  2. Use the up and down arrow buttons on your remote control to highlight the selected filter.
  3. Press OK/SELECT to remove the filter.
  4. Use the down arrow button to highlight the OK box.
  5. Your guide will update to remove your filters and the guide filter indicator will say 'OFF' when filters are removed. 

Filter

View Listings for Future Date

With the Spectrum Guide guide, you can view future listings while in the Guide by pressing the Day+/Day- buttons on your remote control (if available) or you can access the Select Date menu by pressing the C button button.

To change the guide listings to view a future date:

  1. While on the guide screen press the C button button on your remote control to view the available dates.
  2. Use the up and down arrow buttons to highlight the desired date and press OK/SELECT.
  3. The guide updates to display the listings for the selected date.

Future listings

Channel Bar and Mini Guide

The Spectrum Guide channel bar and mini guide are smaller versions of the standard guide that can be accessed quickly without interrupting full screen viewing.  You can also tag any of the channels displayed as a favorite.

The channel bar displays the channel information, channel number, channel sign, rating, and time for the program you are currently viewing. To view the channel bar, simply press the OK/SELECT button on your remote control once.

The Mini Guide displays a small portion of the standard guide that includes the channel listing that you are currently viewing and surrounding channels. To view the Mini Guide, press the OK/SELECT button on your remote control twice.

To tag a displayed channel as a favorite via the channel bar and mini guide:

  1. Use the left arrow button on your remote control to highlight the heart next to the selected channel logo.
  2. Press OK/SELECT on your remote control.
  3. The heart will turn red to indicate the channel is tagged as a favorite or grey if the favorite tag is removed.

Mini guide

Info Banner

The Spectrum Guide Info Banners allow you to quickly access program information in two ways. 

Accessing the info banner while watching a program or from within the mini guide offers fast access to program information without significantly interrupting the full screen viewing experience.

Initiating the info banner from within the mini guide or while watching a program:

  1. Press the INFO button on your remote control.
  2. The info banner will appear.
  3. Use the arrow buttons on your remote control to highlight either the Watch Now (to tune to the channel) or Cancel box.
  4. Press OK/SELECT.

show info

Accessing the info banner from within the full screen Spectrum Guide allows you to view detailed information about the selected program, including cast and crew details, similar titles, and future listings.

Initiating the info banner from within the Guide page:

  1. Use the arrow buttons on your remote control to highlight the desired program.
  2. Press the INFO button and the Info Banner appears.
  3. Use the arrow buttons to navigate the info banner and highlight the desired next step.
  4. When finished, the close box should be highlighted. Press OK/SELECT.
  5. If there is no Close box, press the Back button on your remote control to return to the guide.

show info

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On Demand

On Demand Titles

The Spectrum Guide's On Demand page provides easy access to the numerous On Demand titles Charter provides and is broken into categories with most titles offering cover art and additional information.  You can access On Demand page navigating to On Demand via the blue navigation bar at the top or by pressing the On Demand button on your remote control.

  • Movies - Displays available titles by genre including New Releases, Free Movies, Family & Children, Comedy, Thriller, Western, etc.
  • TV - Displays by genre including Primetime Free, Style & Home, Kids & Teens Free, Sports Free, etc.
  • Networks - Displays by network name.
  • Premiums - Displays by premium network name.
  • Recommendations - Displays the most popular On Demand titles.
  • My VOD - Displays recently viewed or purchased On Demand titles and details of whether the program has been viewed (checkmark), is tagged as a favorite (push pin), and when it will no longer be available (expiration date).
  • Watchlist - Displays titles which you have tagged to be watched at a later date. Titles can be tagged from the On Demands detail pages which are accessible by selecting a title from On Demand categories.
  • Search - Redirects you to the Search page where you can search by keyword, actor, or title when you'd like to locate a specific program or On Demand title.
  • Ratings - Icons and Information from Rotten Tomatoes, Flixter, and Tribune Media Services are included for movies that have been rated by these services. The value represents the percentage of critics and audience members who gave a positive or negative rating.
    • Red Tomato  The Red Tomato value represents positive critic reviews.
    • Rotten Tomato  The Rotten Tomato value represents negative critic reviews.
    • Popcorn  The Popcorn value represents positive audience reviews.
    • Spilled Popcorn  The Spilled Popcorn value represents negative audience reviews.
    • Stars   The star rating is based on Tribune Media Services industry information

On Demand Movie - The Avengers

To select a category from the On Demand page:

  1. Navigate through the category list on the left using the up and down arrow buttons on your remote control.
  2. When you reach the category you would like to view, press OK/SELECT.

To browse and select a sub-category for a specific category:

  1. Navigate through the sub-categories by pressing the Right arrow button on your remote control. 
  2. Once a title is highlighted, navigate the subcategories using the Up and Down arrow buttons.
  3. To view all titles for a particular subcategory, highlight View All box at the right of the listed titles in the desired subcategory and press OK/SELECT.

To view information about a title:

  1. Navigate to the desired title using the arrow buttons on your remote control.
  2. Remain on that title for two seconds.
  3. A bubble will appear providing additional details.

show info

On Demand Title Information and Action

To view more information and initiate action for an On Demand title:

  1. Navigate to the desired title using the arrow buttons on your remote control.
  2. Press OK/SELECT.
  3. Detailed information for that tile will be displayed.
  4. Highlight the action you would like to take(Watch Trailer, Buy Now, or Watchlist) you would like to take and press OK/SELECT or press the Back button to return to the subcategories.
    • Watch Trailer - Many On Demand titles include the ability to watch the trailer.
      • To watch, highlight that option and press OK/SELECT.
      • When you are finished with the trailer press the Back button on your remote control.
    • Play - The chosen title is included in your subscribed level of service or you have already purchased this title.
      • Highlight Play and press the OK/SELECT button on your remote control to start the program.
    • Buy Now - Some On Demand titles may incur an additional cost. When applicable, the price is displayed. Press OK/SELECT to buy. You must confirm your purchase before viewing begins.
      • A confirmation box will open. Highlight the purchase price and press the OK/SELECT button on your remote control
      • If you have changed your mind highlight Cancel and click the OK/SELECT button on your remote control. 
    • Upgrade - If you select a title that is not included in your existing level of service, you will be offered the opportunity to contact Charter to upgrade your service to a higher level.
    • Watchlist – You can add your selected title to your Watchlist by highlighting the Watchlist box and clicking the OK/SELECT button on your remote control. 
      • You will see a confirmation box stating that the tile was either added or removed.
      • To exit, click the OK/SELECT button on your remote control. 

watch list

On Demand Series Title Information and Action

When you choose a title that represents a series from The On Demand page, all available episodes of that series will display.

Once you select a series season and episode:

  1. To change the season for the series title:
    • Navigate to and highlight the numbered season options at the top of the page and use the Right or Left arrows to see what's available.
  2. Navigate through the episode list of a particular season using the Up and Down arrow buttons on your remote control.
  3. When you reach the episode you would like to view, press OK/SELECT.
  4. Highlight the action (Watch Trailer or Watchlist) you would like to take and press the OK/SELECT button on your remote control or press the back button on your remote to return to the subcategories.
  • Watch Trailer - Many On Demand series titles include the ability to watch the trailer. 
    • When you are finished with the trailer press the Cancel button on your remote control.
  • Play - The chosen title is included in your subscribed level of service or you have already purchased the title.
    • Highlight Play and press the OK/SELECT button on your remote control to start the program.
  • Buy Now - Some On Demand titles may incur an additional cost. When applicable, the price is displayed. You must confirm your purchase before viewing begins.
    • A confirmation box will open. Highlight the purchase price and press the OK/SELECT button on your remote control
    • If you have changed your mind highlight Cancel and click the OK/SELECT button on your remote control. 
  • Upgrade - If you select a title that is not included in your existing level of service, you will be offered the opportunity to contact Charter to upgrade your service package that includes your selected programming.
  • Watchlist - You can add your selected title to your Watchlist by highlighting the Watchlist box and clicking OK/SELECT
    • You will see a confirmation box stating that the tile was either added or removed.
    • To exit, click the OK/SELECT button on your remote control. 

series information

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Watchlist

Add or Delete Title from Watchlist

The Spectrum Guide Watchlist page displays all of the titles that you have added to the Watchlist for future viewing.

To add or delete a title to the Watchlist from a selected title's info banner:

  1. From the On Demand categories, highlight and press OK/SELECT on a title using your remote control
  2. Navigate to the Add to Watchlist or Remove box using the arrow buttons and press OK/SELECT.
  3. A confirmation box will appear displaying your selection.
  4. Press OK/SELECT to close the confirmation box.

added to watchlist

View from Watchlist

To view a title from the Watchlist page:

  1. Select Watchlist from the blue navigation bar at the top, from Home or the On Demand screens
  2. Navigate to and highlight the desired program using the arrow buttons on your remote control.
  3. Press OK/SELECT.
  4. Follow the on screen instructions to either Play or Buy the title. 

watch list

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Search

Search Using a Keyword, Title, or Actor

To search a title using the Search page:

  1. Navigate to and highlight the search icon icon on the blue navigation bar at the top using the arrow buttons on your remote control.
  2. Press OK/SELECT.
  3. Enter the search word(s) using the arrow buttons on your remote control.
  4. When your search returns a desired title use the arrow buttons again to highlight the desired title and then press OK/SELECT.
  5. From that program's info banner, highlight the action (Watch Trailer, Buy Now, or Watchlist) you would like to take and press OK/SELECT.
  6. To return to the search page, press the back button on your remote control.

To save a search:

  1. Once a search has been highlighted, press theA buttonbutton on your remote control.
  2. The search will be placed at the top of the list titled "Saved Searches"
  3. You can save up to three searches before the last saved search on the list is removed.

To Hide Adult Titles from search results:

  1. While on the Search page, press the B button button on your remote control.
  2. The search results will change to hide adult titles or show all titles. The default setting is to hide all adult titles.

search

Access Saved, Featured, or Recent Searches

To access saved, featured, or recent searches from the Search page:

  1. Navigate to and highlight the search icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT.
  2. Navigate to your desired saved, featured, or recent search and highlight using the arrow buttons on your remote control and press OK/SELECT.
  3. The title's info banner will appear.
  4. Highlight the action (Watch Trailer, Buy Now, or Watchlist) you would like to take and press OK/SELECT.
  5. To return to the search page, press the back button on your remote control.

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