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Spectrum Guide Parental Controls

Note: During the ongoing release, it's possible that you may experience different guides on the digital receivers in your home. Currently, the Spectrum Guide can be viewed on select non-DVR HD digital receivers and any DVR or standard definition digital receivers will continue to display the standard (Passport) guide. In the coming months, the Spectrum Guide will be deployed to all digital receivers in your area.

Standard Guide

With Parental Controls, you decide what you want your kids to watch and block programs you don't want them to see. By setting up a Personal Identification Number (PIN), you are able to block viewing by specific channel, show rating, or shows during specific times of day.

Parental Control Settings

Enable/Disable Parental Controls

Note: When you first enable your Parental Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message. If you forget your Parental Controls PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

To enable or disable your parental controls on the Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Parental Controls Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Enable/Disable box and press OK/SELECT.
  4. Enter your Parental Controls PIN using the number buttons on your remote control.
  5. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT

parental contol PIN

  1. The Parental Controls page is displayed.
  2. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  3. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  4. You will be returned to the Parental Controls Settings page.
  5. Use the left arrow button to return to the Settings page category list.

Enable parental controls

Parental Controls PIN

Note: When you first enable your Parental Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your Parental Controls PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

To change your parental controls PIN on the Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Parental Controls Settings category in the left column.
  3. Using the directional arrow buttons, navigate to and highlight the PIN box and press OK/SELECT.
  4. Enter your Parental Controls PIN using the number buttons on your remote control.
  5. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

parental contol PIN

  1. The Parental Controls PIN page is displayed.
  2. Use the number buttons on your remote control to enter and re-enter a new PIN.
  3. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.
  4. You will be returned to the Parental Controls Settings page.
  5. Use the Left arrow button to return to the Settings page category list.

set parental control pin

Rating Locks

Note: When you first enable your Parental Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your Parental Controls PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

Use the Rating Locks if you wish to be prompted to enter a personalized PIN before anyone in your home views programming with specific ratings. To change your rating locks in the Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Parental Controls Settings category in the left column.
  3. Using the directional arrow buttons, navigate to and highlight the Rating Locks box and press OK/SELECT.
  4. Enter your Parental Controls PIN using the number buttons on your remote control.
  5. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

parental contol PIN

  1. The Rating Locks page is displayed.
  2. Use the Up and Down arrow buttons to highlight any/all rating preferences and press OK/SELECT to check or uncheck each.
  3. Use the Down arrow to navigate to and highlight the Accept box and press OK/SELECT.
  4. You will be returned to the Parental Controls Settings page.
  5. Use the Left arrow to return to the Settings page category list.

rating restrictions

Channel Locks

Note: When you first enable your Parental Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your Parental Controls PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

Use the Channel Locks if you wish to be prompted to enter a personalized PIN before anyone in your home views certain channels. To change your Channel Locks in the Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Parental Controls Settings category in the left column.
  3. Using the directional arrow buttons, navigate to and highlight the Channel Locks box and press OK/SELECT.
  4. Enter your Parental Controls PIN using the number buttons on your remote control.
  5. Use the down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

parental contol PIN

  1. The Channel Locks page is displayed.
  2. Use the Up and Down arrow buttons to highlight the channel you wish to lock or unlock, pressing OK/SELECT to check or uncheck each.
  3. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  4. You will be returned to the Parental Controls Settings page.
  5. Use the left arrow button to return to the Settings page category list.

channel restrictions

Content Locks

Note: When you first enable your Parental Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

Use the Content Locks if you wish to be prompted to enter a personalized PIN before anyone in your home views certain content. To change your Content Locks in the Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Parental Controls Settings category in the left column.
  3. Using the directional arrow buttons, navigate to and highlight the Content Locks box and press OK/SELECT.
  4. Enter your Parental Controls PIN using the number buttons on your remote control.
  5. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

parental contol PIN

  1. The Content Locks page is displayed.
  2. Use the Up and Down arrow buttons to highlight the content types you wish to lock or unlock, pressing OK/SELECT to check or uncheck each.
  3. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  4. You will be returned to the Parental Controls Settings page.
  5. Use the left arrow button to return to the Settings page category list.

content locks

Hide Adult Content

Note: When you first enable your Parental Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your Parental Controls PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

Hide adult content if you wish to be prompted to enter a personalized PIN before anyone in your home views adult content. To change your Hide Adult Content preferences in the Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Parental Controls Settings category in the left column.
  3. Using the directional arrow buttons, navigate to and highlight the Hide Adult box and press OK/SELECT.
  4. Enter your Parental Controls PIN using the number buttons on your remote control.
  5. Use the down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

parental contol PIN

  1. The Hide Adult Content page is displayed.
  2. Use the Up and Down arrow buttons to highlight On or Off and press OK/SELECT.
  3. Use the down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  4. You will be returned to the Parental Controls Settings page.
  5. Use the Left arrow button to return to the Settings page category list.

hide adult content

Time/Day Restrictions

Note: When you first enable your Parental Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your Parental Controls PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

Use the Time/Day Restrictions if you wish to be prompted to enter a personalized PIN before anyone in your home views programming during a specific time frame. To add Time/Day Restrictions in the Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Parental Controls Settings category in the left column.
  3. Using the directional arrow buttons, navigate to and highlight the Time/Day Restrictions box and press OK/SELECT.
  4. Enter your Parental Controls PIN using the number buttons on your remote control.
  5. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT

parental contol PIN

  1. The Time/Day Restriction page is displayed.
  2. Highlight the Add a New Restriction box and press OK/SELECT.
  3. Use the Up and Down arrow and the number buttons to select the days and times you wish to restrict program access, and press OK/SELECT.
  4. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  5. You will be returned to the Parental Controls Settings page.
  6. Use the Left arrow button to return to the Settings page category list.

time / day restrictions

To remove or edit a Time/Day Restriction in the Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Parental Controls Settings category in the left column.
  3. Using the directional arrow buttons, navigate to and highlight the Time/Day Restrictions box and press OK/SELECT.
  4. Enter your Parental Controls PIN using the number buttons on your remote control.
  5. Use the Down button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

parental contol PIN

  1. The Time/Day Restriction page is displayed.
  2. Use the directional arrow buttons to navigate to and highlight either the Edit or Delete box and press OK/SELECT.
    1. To edit, use the Up and Down arrow and the number buttons on your remote control to navigate to and highlight the Accept or Cancel box, and press OK/SELECT.
    2. To delete, use the directional arrow buttons to navigate to and highlight the Delete box. Press OK/SELECT and a verification box appears. Navigate to and highlight the OK or Cancel box, and press and press OK/SELECT.

verify removal

  1. You will be returned to the Parental Controls Settings page.
  2. Use the Left arrow button to return to the Settings page category list.

time / day restrictions

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