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Charter Security Suite® for Windows - Manual Uninstall

This tutorial will guide you through uninstalling Charter Security Suite® for Windows.
Use the menu links below to navigate through the document.

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Uninstall Existing Anti-virus Software for Windows

Uninstall Charter Security Suite for Windows

Security Suite includes a feature that will automatically uninstall most antivirus products found to conflict during the installation process. If Security Suite is unable to automatically remove the conflicting software, you will be prompted to manually remove it through your operating system's control.

If you know the name of the security product, you can try the standard software removal steps below.

If the product cannot be uninstalled, contact the vendor of the software for support and possibly ask for a removal tool.

Uninstall Existing Anti-virus Software for Windows

Windows XP

  1. Click Start then Control Panel.
  2. Click Add or Remove Programs.
  3. Select your program and click Change/Remove.
  4. When asked, restart your computer.

Windows Vista

  1. Click Start then Control Panel.
  2. Click Uninstall a program.
  3. Select your program and click Uninstall/Change.
  4. When asked, restart your computer.

Windows 7

  1. Click Start then Control Panel.
  2. Click Programs and Features.
  3. Select your program and click Uninstall/Change.
  4. When asked, restart your computer.

Windows 8

  1. From Desktop Mode click the Settings charm and Control Panel.
  2. Click Programs and Features.
  3. Select your program and click Uninstall/Change.
  4. When asked, restart your computer.

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Uninstall Security Suite for Windows

If you are experiencing difficulties uninstalling Security Suite through the standard removal process above, you may uninstall the program using the uninstall tool.
NOTE: It is important that you first attempt to uninstall Security Suite through the control panel of your operating system prior to using the uninstall tool.

Downloading the Uninstall Tool

  1. Click here to download the Security Suite Uninstall Tool.
  2. Choose Run on the File Download dialog box.
  3. A download progress window will show the download process.

Running the Uninstall Tool

NOTE: Before proceeding, you should consider closing and saving any other applications that are open. Once the uninstall process is complete, the Restart your computer window will display.

  1. When the download is complete, a security warning dialog box may appear. Click Run to continue.
  2. A second warning pop-up window will display, asking if you would like this application to make changes to your computer. Click Yes.
  3. The Uninstallation Tool 3.0 - InstallShield Wizard welcome screen will then display.
  4. Click  I accept the terms in the license agreement radio button. Click Next.
  5. The Uninstall Tool window will display.
  6. Click Start to begin uninstalling Security Suite.
  7. The Uninstalling progress window will display. Please do not turn off or restart your computer until prompted.

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