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Online Virus Scan

If you believe your computer might be infected with a virus and lacking complete
or out-of-date anti-virus protection, scan your computer using the Charter Security
Suite® Online Virus Scan. The FREE scanner is available whenever you are and
if a virus is found, it will even attempt to clean your machine!

Back to Charter Security Suite Overview

Start Scanning

To begin your free online virus scan go to charter.net/security

  1. Choose your language from the drop down
  2. Check the box if you agree to the license terms
  3. Click the Run Check button

Click the Run button on the dialogue box that pops up

A security warning may appear. Click Install to begin the ActiveX Control.

Security Warning

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Scanning Options

It is recommended that you check the Full Scan button then click the Start button.

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Downloading temporary virus scan files

The online virus scan will download temporary virus scan files.

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Scanning

Please be patient as scanning will take a while to complete - typically anywhere from 45 to 90 minutes.

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Cleaning

If any malware is found It is recommended that you select Automatic cleaning.

auto cleaning

The Charter Security Suite® Online Virus Scan will attempt to disinfect and clean each infected file.

Note: The online scanner will not be able to remove all viruses. You may need to consult a computer technician for manual removal. Charter Communications does not provide this type of service.

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Finish

Click Close to close the application.

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