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Charter Security Suite® for Windows Installation

This tutorial will guide you through downloading and installing the Charter Security Suite®.
Use the menu links below to navigate through the document.

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Installation Steps

Check System Requirements

Step 1 of 7

Prior to installing the Charter Security Suite®, be sure your computer meets the system requirements.

System Requirements for Charter Security Suite® 12.0
Windows® 8 Windows® 7 Windows® Vista Windows® XP
Processor:
Intel Pentium 4, 2GHz or higher Intel Pentium 4, 2GHz or higher Intel Pentium 4, 2GHz or higher Intel Pentium III, 1GHz or higher
Memory:
1GB or more 1GB or more 1GB or more 512MB or more
Operating System:
Windows® 8 32-bit & 64-bit: All editions. Windows® 7 32-bit & 64-bit: All editions. Windows® Vista 32-bit & 64-bit: All editions, Service Pack 2 or later. Windows® XP 32-bit: Home, Professional, Service Pack 3 or later.
Disk Space:
800MB free hard drive space 800MB free hard drive space 800MB free hard drive space 800MB free hard drive space
Display:
16-bit or more (65000 colors) 16-bit or more (65000 colors) 16-bit or more (65000 colors) 16-bit or more (65000 colors)
Internet Connection:
An Internet connection is required to validate subscription and to receive software updates. An Internet connection is required to validate subscription and to receive software updates. An Internet connection is required to validate Subscription and to receive software updates. An Internet connection is required to validate subscription and to receive software updates.

Download Charter Security Suite®

Step 2 of 7

Login to the My Account Page at charter.com/myaccount and select the Online Tools tab.

Online Tools

Click on the tab labeled Charter Security Suite®.

Security Suite tab

To activate a subscription key, select the Quick Installation Instructions menu option.  A list of steps will display below the grey row.

Activation Steps

The "Your active license keys" menu option will open, displaying your 20-character license keys.

active license keys

On a piece of paper, write down the 20-character Key that you are going to use for this installation, as you may need to refer to it during the installation process.  Then click on the row of the license key that you’ve just written down.

After selecting the license key, this window will display.  If your machine currently has any antivirus software on it, follow the instructions for your type of machine (Windows or Mac) and uninstall that software before proceeding.

Download Security Suite

Once all other types of antivirus software have been uninstalled, select the DOWNLOAD FOR WINDOWS button.

The system will display this pop-up window.

popup

Note:  Depending on what version of Windows is on the computer, the pop up window may display differently.

Select Run. The system will begin downloading Charter Security Suite® as well as display its progress and estimated  time remaining to finish the download.

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Charter Security Suite® - Welcome Screen

Step 3 of 7

Select the installation language and click "Install".

Install

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Charter Security Suite® - License Agreement

Step 4 of 7

Read the License terms, then click the button labeled I accept the license terms.

License terms

After accepting the license terms, installation will begin and this window will display.

preparing for installation

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Charter Security Suite® - Finish

Step 5 of 7

The software license key should be populated in the text box.

If the text box is populated with the key, simply click Next.

If the text box is not populated, please manually enter the 20-character key that you wrote down at the beginning of this process.  Be sure to include all dashes and keep all letters in Capital form.  Once the license key is displaying in the field, the Next button will become active.

Click Next.

enter key

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Charter Security Suite® - Installation

Step 6 of 7

The system will then confirm the software that will be installed.  Click Next.

automatic installation

After clicking Next, this window will display the progress of the installation, The installation process may take up to a few minutes to complete.

installation

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Charter Security Suite® - Restart

Step 7 of 7

When the Charter Security Suite® has completed its installation, this window will display. Click the button labeled Close to exit the installation process.*

*Note: A system restart is required on computers using the XP Operating system.

Finished

Congratulations! You have successfully installed the Charter Security Suite®.

To install Charter Security Suite® on any additional computers, repeat steps 1 through 7. You can install Charter Security Suite® on up to 3 computers at no additional charge.

If you would like to install Charter Security Suite® on more than three machines, additional subscription keys can be purchased for an additional monthly fee. Contact us at 1-888-438-2727 or Chat Live Now with a Customer Service Representative for more information.

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