Existing Customer?   Log in Create Account

Wireless Home Networking

The following information will make it quick and easy
to find additional information about using Charter
Internet Service with your
wireless router.

Web Links to popular Home Networking Equipment

Vendor Name Website Customer Support Number
DLink http://www.dlink.com/ 1-(877) 453-5465
Linksys http://www.linksys.com/ 1-(800) 326-7114
Netgear http://www.netgear.com/ 1-(888) 638-4327
Belkin http://www.belkin.com 1-(800) 2BELKIN x2263
Apple http://www.apple.com 1-(800) 275-2273

Recommended Wireless Routers

With wireless routers, the more you invest the better wireless performance you will experience. You want to make sure your wireless signal reaches all points of your home (provides good coverage) and delivers the fastest speeds to your wireless devices (provides good throughput). To achieve maximum coverage and wireless speeds, look for a router that has the following specifications:

  • Follows the IEEE 802.11n standard
  • Notes speeds of at least 300 Mbps

Optional, but recommended features:

  • Dual band simultaneous or dual band concurrent
  • Support for Quality of Service (QoS)

If you live in a larger home or use a large number of wireless devices, Charter recommends the NETGEAR WNDR3800 or the NETGEAR WNDR4500. Charter has tested the performance of these routers and they offer a strong, reliable wireless experience.

General Router Installation Steps

Once your Charter Internet Service has been installed, you can install a wireless router to set-up your wireless home network.  Here are the general steps to install your own router (please note that models vary and the one you’ve purchased may be different):

  1. Unplug your modem. modem
  2. Connect the Ethernet cable from your modem to the Ethernet port on your router.  ethernet cable 
    Do not plug the router in yet. 
  3. Plug your modem in, and wait for it to boot up. plug in modem
  4. Connect the power to the router and then plug it in.  Wait for it to boot up.  router
  5. Connect an Ethernet cable from the router to your computer.  ethernet cable
  6. Launch the Internet and follow the installation steps.  internet  Write down your network name and passcode in a place where you will easily remember it! You will need this information to connect new devices to your wireless network. 

Connecting Your Wireless Devices

  1. Open the software that manages your wireless connections on the wireless device (laptop computer, gaming device, iPhone) that you want to connect to your router. This software scans for all wireless networks in your area.
  2. Look for your network and select it. Your network name (also called SSID) is located on the product label on the bottom of the router.
  3. Enter the router password and click Connect. Your password is located on the product label on the bottom of the router.
  4.  Repeat steps 1–3 to add other wireless devices.

For specific instructions, please see this article.

Remembering Your Wireless Network Name and/or Password

If you own your router and forgot your WiFi name and/or password please contact the manufacturer of your wireless device.

If you are a Charter WiFi subscriber and forgot your WiFi name and/or password, follow these steps to find it.

Troubleshooting Your Wireless Network

If you experience issues with your wireless network, try these troubleshooting steps.

Search Support


Ask Charter



To check the status of your online order or for help with your order, please call