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Online Security

Charter Security Suite™ - Renewing the Subscription Key

Typically, the Charter Security Suite™ renews automatically and the subscription key should never expire as long as you remain an active Charter Internet™ residential customer.

In the event your Charter Security Suite™ shows as expired, the likely causes are:

Subscription Key Used on Multiple Installations

The Charter Security Suite™ includes three (3) subscription keys at no additional cost. This allows you to install the software on up to three computers within your home. Each additional installation requires you to activate an additional subscription key online through My Account. You cannot use the same subscription key for multiple installations. This will cause the previous installation to become expired.

To generate a new software license key for the Charter Security Suite™:

  1. 1. Log into My Account.
  2. 2. Click the Online Tools tab.
  3. 3. Click the Charter Security Suite tab.
  4. 4. Click the Quick Installation Instructions header to expand the menu.
  5. 5. Click the Activate link to generate a new subscription key.
  6. 6. Write down the new subscription key and enter it into the expired software.
  7. 7. Click Register to complete the activation.

If you have more than three (3) computers within your home, additional subscription keys can be purchased for an additional monthly fee. Contact us at 1-888-438-2727 or chat with a trusted advisor for more information.

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No longer an Active Charter Internet™ Customer

If you are no longer an active Charter Internet™ customer, your Charter Security Suite™ will expire and your computer will no longer protected. You must uninstall the program and utilize an alternative security product.

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Subscription Key Removed from Associated Account

Charter routinely performs audits and removes subscription keys that are not currently active. If the Charter Security Suite™ has been unable to communicate with the update server for an extended period of time (due to the computer being shut off for example) the key may be released from your account causing the Charter Security Suite™ to become expired.

To reactivate the Charter Security Suite™:

  1. 1. Log into My Account.
  2. 2. Click the Online Tools tab.
  3. 3. Click the Charter Security Suite tab.
  4. 4. Click the Quick Installation Instructions header to expand the menu.
  5. 5. Click the Activate link to generate a new subscription key.
  6. 6. Write down the new subscription key and enter it into the expired software.
  7. 7. Click Register to complete the activation.

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No Subscription Key Entered (Mac OS X only)

Your Charter Security Suite™ will not become active and receive important software updates until a valid subscription key has been entered.

To obtain an active subscription key:

  1. 1. Log into My Account.
  2. 2. Click the Online Tools tab.
  3. 3. Click the Charter Security Suite™ tab.
  4. 4. Current active license keys are listed under the Your Active License Keys section. If keys are listed within this section AND are not used in another installation, write down one of the keys and enter it into the Charter Security Suite™.
  5. 5. If no keys are listed within the Your Active License Keys section or you need to activate a new license key, click the Quick Installation Instructions header to expand the section.
  6. 6. Click the Activate link to generate a new subscription key.
  7. 7. Write down the new subscription key and enter it into the software.
  8. 8. Click the Set button to complete the activation.

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Additional Assistance

If this support article is unable to resolve the activation issues with your Charter Security Suite™, chat with a trusted advisor or contact us at 1-888-438-2427.



 
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