Adding a New Account in Incredimail XE

Adding a New Account

To add a new account in Incredimail XE, please follow the steps below:

1. Open Incredimail and click Tools on the menu bar and select Accounts.

2. Click the Add button.

3. Click the Next button.

4. Type in your Name and Email address in the designated field. Click the Next button

5. Choose IMAP server from the drop down window. Type IMAP.charter.net for the Incoming mail server. Type smtp.charter.net for the Outgoing mail server. Click the Next button

6. The Account Name will already be entered. Type your password for the account. Click the Next button.
   Note: When changing your Email password on Charter.net you must also change it in Incredimail
7. Click the OK button to save the email settings.

Email Settings

These settings should be applied to your Desktop Computers. Your mobile devices (including laptops) should use these settings.

• Username: username@charter.net (Make sure you enter @charter.net after your username or you will be unable to login)
• Password: The password you use to login to your Email account
• Server Type: IMAP
• Incoming Mail server: IMAP.charter.net
• Port: 143
• Outgoing Mail Server: SMTP.charter.net
• Port: 25

Switching from POP to IMAP

To prevent losing your Email or Email folders when switching from POP settings to IMAP:

If you had "Leave messages on server" enabled since initial Charter.net Email setup, follow these steps:

1. Create an imap enabled account for the Email address you want to switch to within same Email client. (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
2. Delete your pop mailbox account from the Email client

If you did NOT have "Leave messages on server" enabled since initial Charter.net Email setup or unsure, follow these steps:

1. Ensure that you have the option "Leave messages on server" checked in your account settings on your Email client.  This setting should be available under "advanced settings" or something similar, depending on the client.
2. If you have the option to disable Send/Receive in your Email client, disable it to ensure no new messages are delivered to the POP enabled mailbox/account.
3. Create an imap enabled account for the Email address you want to switch to within same Email client.  (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
4. Move messages and/or folders by creating a storage or data folder (Outlook calls these PST), then drag and drop the messages/folders you wish to keep into the new folder.
5. When you have moved over all of your Emails/Folders you can delete your pop mailbox