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Adding a New Account in Apple mail

Adding a New Account

  1. Start Apple Mail. This is located in your Applications folder. It also may be located in the dock at the bottom of your screen.


  2. Click on the Mail menu, located at the top of your screen. Then select "Preferences".


  3. The Preferences window will appear, as seen below. If it is not already in the 'Accounts' section, click on 'Accounts' in the tool bar. This is where you set up new Email accounts, and modify existing ones.
  4. Click the '+' button at the bottom of the left-hand pane to create a new account. This new account is now listed in the left-hand pane called 'New Account'.

    Note: If adjusting the Mailbox Behaviors the IMAP Path Prefix should be left blank.

    imap


  5. The 'Welcome to Mail' window will appear, enter your Full Name, complete Charter Email address, and your Email password.
    • Full Name - Enter your name or business name to your preference. This is the name that will appear to everyone in your Emails in the 'From' field.
    • Email Address - Enter your Email address here.
    • Password - Put the password for this mail account in this box.

welcome to mail

  1. Incoming Mail Server.
  • Account Type - Select 'IMAP' from the Account Type drop down menu. 
  • Description - You can put a description of the account here, like 'Business' or 'Charter Email', or your name if you prefer.
  • Incoming Mail Server - IMAP.charter.net
  • User Name - Enter your full Email address as your user name.
  • Password - Your password should automatically populate in this field. Note: When changing your Email password on Charter.net you must also change it in Apple Mail

IMAP

  1. Click Continue.

Incoming mail server

  1. Outgoing Mail Server
    • Outgoing Mail Server - smtp.charter.net
    • Check the box that says 'Use only this server'
    • If checked, uncheck 'Use Authentication'

outgoing mail server

  1. Click Continue.

outgoing mail security

  1. Check the box next to 'Take account online' then click Create.

Account SUmmary

Email Settings

These settings should be applied to your Desktop Computers. Your mobile devices (including laptops) should use these settings.

  • Server Type: IMAP
  • Incoming Mail server: IMAP.charter.net
  • Port: 143
  • Outgoing Mail Server: SMTP.charter.net
  • Port: 25

Switching from POP to IMAP

To prevent losing your Email or Email folders when switching from POP settings to IMAP:

If you had "Leave messages on server" enabled since initial Charter.net Email set-up, follow these steps:

  1. Create an IMAP enabled account for the Email address you want to switch to within same Email client. (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
  2. Delete your pop mailbox account from the Email client

If you did NOT have "Leave messages on server" enabled since initial Charter.net Email set-up or unsure, follow these steps:

  1. Ensure that you have the option "Leave messages on server" checked in your account settings on your Email client. This setting should be available under "advanced settings" or something similar, depending on the client.
  2. If you have the option to disable Send/Receive in your Email client, disable it to ensure no new messages are delivered to the POP enabled mailbox/account.
  3. Create an IMAP enabled account for the Email address you want to switch to within same Email client. (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
  4. Move messages and/or folders by creating a storage or data folder (Outlook calls these PST), then drag and drop the messages/folders you wish to keep into the new folder.
  5. When you have moved over all of your Emails/Folders you can delete your pop mailbox

 

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