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Charter WiFi

Charter is no longer offering WiFi service.

New Internet Customers: For new customers, or existing Internet customers interested in acquiring in-home wireless service, we recommend you purchase a wireless router from a retail outlet.

Existing Customers: Current Charter WiFi customers who move to our new pricing packages their Internet service should contact us for information pertaining to the possibility of maintaining their gateway (and wireless connectivity in the home).

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Charter Residential Support


Live chat supports residential customers only.

Or call us at 1-888-438-2427




Charter Business Support



Online Order Help


To check the status of your online order or for help with your order, click below.

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You can also call us at 1-877-581-3485