m.charter.com

m.charter.com is our condensed mobile friendly Charter.com site with links to popular and regularly used features of our full site. m.charter.com allows you to:

m.charter.com is divided into two tabs: New Customer and Current Customer - please feel free to experience both. Access is not restricted. Additional Data charges may apply with your mobile phone carrier.

General Information

Compatible Devices

Any handheld device that has a mobile browser can reach m.charter.com services. A mobile device is a device that typically has a display screen with touch input and/or a miniature keyboard.

Some examples include:

• Smart phones/PDA's
  • Android phone
  • iPhone
  • Blackberry
  • Windows Mobile phone
• iPod
• Tablet computers
  • iPad
  • Galaxy Tab
  • Etc.
• eReader
  • Kindle Fire
  • Nook
  • Etc.

Access

Using the handheld device’s browser, customers can access Charter mobile services by typing m.charter.com in the search field. Some mobile devices will offer our mobile version when typing in charter.com

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Functionality

Existing Charter Customers

Mobile Pay Bill – My Account & Bill Pay

You can now make payments directly to Charter on your mobile device. You can make a payment today or set up Auto Pay. We accept payments from your checking or savings accounts as well as Visa, MasterCard and Discover credit and debit cards.

Note: Certain restrictions may apply.

To make a payment simply type charter.com in your mobile browser which will open m.charter.com then; follow the steps below:

1. Select the Current Customer tab
2. Tap My Account & Pay Bill
3. Login using your My Account username, password and service address zip code

4. Tap Pay My Bill

You will land on your account overview

5. To make a payment, tap Pay Bill

6. Choose Set up Auto Pay or Pay Bill to make a one-time payment. Complete the required fields and accept the terms and conditions t o process your payment.

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Refresh TV Receivers

There are two reasons you will use this functionality:

1. Installing new Charter-issued digital equipment picked up from a Charter Store.
2. Resolve Charter TV service issues: missing channels, interactive guide, no picture or poor picture quality.

Tapping the Refresh button will  refresh all Digital TV Receivers in your home. It may take up to 15 minutes to complete the process. There is a limit of 3 Refresh TV Receiver requests per day. If you have exceeded this limit and are still experiencing issues additional troubleshooting assistance can be found at charter.com/tvhelp, or you can chat or contact us for more help.

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Charter Email Access

Charter Email Access assists in setting up Charter.net email on your mobile device.

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Support

You can find answers to our most frequently asked questions by navigating through the list by service or you can type your question in Ask Charter.

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Storm Center

Our Storm Center link will take you to charter.com where you will find information to help minimize the inconvenience and danger of severe weather as well as provide you updated information regarding service restoration in the event of severe weather or other emergency situation

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Channel Lineup

You can view your channel lineup by:

1. Tap Channel Lineup

2. Enter your service address and zip code.

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Locations

To find your nearest Charter Store:

1. Tap Locations

2. Enter your zip code/street address is optional

Upgrade Your Services

If you currently have Charter services and wish to make changes to your service you may be presented options and phone numbers to contact us.

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New Charter Customers

Product Information & Find Offers

You can learn about our products and services as well as search our current offers and bundle pricing. From here you can order services online.

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