Existing Customer?   Log in Create Account


Mobile Apps for iPhone, iPad, iPod Touch, Blackberry, & Android devices

iPhone, iPad, iPod Touch (iOS Devices)

Charter has created a new Charter TV mobile app for iOS devices. With the Charter TV mobile app, you now have even more choice in where and how you watch your favorite programming at no extra charge.  Watch live TV programming, browse 14 days of guide listings, schedule recordings, get recommendations and more. You can even use your iOS device as a remote. You now have full control of your TV experience in the palm of your hands.

Click here for more information on the Charter TV mobile app for iOS devices

Blackberry & Android devices

Charter has created free Smartphone applications for the BlackBerry and Android devices - available through BlackBerry App World or Google Play Store.

Charter's Mobile Application Overview

Overview

back to top »

Loading and First Time Use

  • The application is free to download
  • You must search for the Charter Communications Application through the Blackberry App World or Google Play Store.
  • You can access the storefront through a computer, Blackberry or Android Device
  • Downloading the application is a standard process that is regulated by Blackberry and Android.
  • For first time users, the application will have several requests for additional information
  • Location: Ask to use your GPS or enter a Zip code
  • TV Listings: Will use the current location setting or allow user to change the location
  • On Demand or PPV Alerts: Require an email or mobile phone number to subscribe to alerts
back to top »

Home Screen
Overview

back to top »

TV Listings

  • Allows user to view TV Programs for a specific headend and timeframe
  • You can filter TV Programming information by subject (Sports, Movies, etc.)

tv listings

back to top »

Products and Services

  • Product Information/Charter Newsletter
    • You can toggle between tabs
  • The Product Information tab is viewable  after selecting the icon.
  • You can review product information for Internet, Cable, Phone and Bundled Packages
    • Each product  information page  will provide
      • description of service
      • offerings
      • benefits
  • Charter Newsletter: will allow you to view the most recent Charter eNewsletter

back to top »

Support & Pay Bill

  • FAQ’s, Pay Bill and Contact information for Support
    • You can toggle between tabs
  • The FAQ’s tab is viewable after selecting the icon.
  • FAQ: You can find information on commonly asked questions
  • Pay Your Bill: User will receive instructions for paying their bill online
  • Customer Support:  User can call or find service locations

back to top »

Email

  • Provides user with access information and how to use Charter email

back to top »

News and Weather

You can view News and Weather by selecting the icon.

You can toggle between News and Weather by selecting the News or Weather tabs.

  • News: You can review top stories for: US, World, Political, Business, Entertainment, and Sports
  • Weather: Provides you with local weather information and weather icons for each day (sun for sunny, raining cloud for rain, etc.). You can can change your city at any time by setting your location.

weather mapsweather

back to top »

On Demand

  • New Releases, On Demand top 10, or Alerts
    • You can toggle between tabs
  • The New Releases is viewable after selecting the icon.
  • New Releases: You can view Movie images trailers, titles, movie descriptions
  • On Demand: Title and Trailer for top 10 On Demand categories
  • Alerts: You can subscribe to alerts for upcoming On Demand or Pay Per View events
    • You can choose to be alerted via SMS text message or email.

tv listingson demand

back to top »

Social Media

  • Twitter, Facebook
    • You can toggle between tabs
  • The Twitter tab is viewable after selecting the icon
  • Twitter:  You can follow @Chartercom
  • Facebook: You can review Charter’s Facebook page

back to top »

Location

  • You are provided three options:
    • Use GPS
    • Use last location
    • Enter zip code
  • A list of Charter Communications centers is generated from the surrounding location.

back to top »

How useful was this information?

"1" is the least useful and "5" being most useful.

We welcome your feedback.  Click Send after you have made a selection.



 
Search Support


RESIDENTIAL SUPPORT

Ask Charter




BUSINESS SUPPORT



ONLINE ORDER HELP


To check the status of your online order or for help with your order, click below.

Click to Call