Troubleshooting Charter's Mobile App

• How do I stop receiving text message alerts from Charter?
• How do I get support regarding Installing or uninstalling applications?
• Common Error Messages:
  • Weather Not Available
  • Channel Listings Not Available
  • Service Provider not Found
  • Content not Retrieved

How do I stop receiving text message alerts from Charter?

Send to 24787 the text message, STOP

How do I get support regarding Installing or uninstalling applications?

Please contact the manufacturer of the Smartphone or their website store.

For Apple:

Website: http://www.apple.com/support/itunes/

• Phone: 800-694-7466

For the BlackBerry:

• Website: http://na.blackberry.com/eng/contact/
• Phone:  877-255-2377

Common Error Messages:

Weather Not Available

• This message may occur if the Charter Mobile application cannot connect to the internet to gather recent weather information. To resolve:
  • Close the application
  • Ensure the mobile device is connected to a network (via WiFi, or cellular)
  • Open the application and try again.

Channel Listings Not Available

• This message may be presented if the Charter Mobile application cannot retrieve channel lineup and listing information. To resolve:
• Close the application
• Ensure the mobile device is connected to a network (via WiFi, or cellular)
• Open the application and try again.

Service Provider not Found

• This error is presented after a location search. If your location is not an available Charter service market, the application will not be able to provide accurate information on Charter’s services. You can continue to use the application, though some content may not be accurate to your service area.

Content not Retrieved

• This message may be presented if the Charter Mobile application cannot retrieve On Demand or Pay-Per-View content. To resolve:
• Close the application
• Ensure the mobile device is connected to a network (via WiFi, or cellular)
• Open the application and try again.