The Mexico Calling Plan is an ala carte service that allows you to make calls to landline phones within Mexico for a low monthly rate for a pre-determined number of minutes each month. You can choose either 200 or 500 minutes a month for calls to Mexico
You may select a topic from the list below or use the drop down list to select a question:
Information about Your Plan
On the first day of each billing cycle, 200 or 500 minutes of calling to landline phones in Mexico will be automatically refreshed (maximum 200 or 500 minutes per telephone number). You have through the last day of each billing cycle to use the minutes in your account (example: January 3 to February 2).
Unused minutes will not roll over into the next month.
You will not be able to refresh your account during the same month once you have used all 200 or 500 minutes. Additional international calls can be made on a rate per minute basis.
Charter will bill your Phone account either $10.00 for the 200 minute plan or $25.00 each month for the 500 minutes, depending on the which option works best for you
The Charter Mexico 200 or 500 plan offers calling to all landline phones in Mexico. Calls to mobile devices are not included.
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Using your Mexico 200 or 500 plan minutes
From you home phone, dial 011 + country code + city code + local number. The first 200 or 500 minutes dialed to a Mexico landline phone will not be billed a rate per minute or connection fee. Calls after 200 or 500 minutes will be charged at Charter’s low international rates per minute. There are no monthly fees and no connection fees.
To see a full listing of Charter’s international rates per minute visit the International Rates per Minute lookup and choose either the Residential or Business Rates link.
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Accessing Your Account Information
Checking your call details
To view account information online, visit the My Account Login page and click on the My Bill Tab, then click on Call Details to view your Charter Mexico Calling Plan 200 or 500 minutes.
From there, click on the Account Information link and sign in to your account. Once you have signed in, view call details and billing history.
Account information will not be available until after the billing cycle has completed and customers are responsible for tracking their plan minutes within a billing period.
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Frequently Asked Questions
How do I make calls using my Charter Mexico Calling Plan 200 or 500 minutes?
From your Charter home phone, dial 011 + country code + city code + local number.
How can I make a call to Mexico once I have used up my 200 or 500 minutes for the month?
You can continue to make calls by dialing 011 + country code + city code + local number and you will be charged at Charter’s low international rates per minute
What happens if my monthly minute allowance gets used up while I am on a call?
Your call will continue there is no need to hang up and redial. All minutes used over the 500 minute threshold will be billed at standard per minute rates.
What do I do if I can’t hear the person on the other end of the phone?
Charter offers the highest international calling quality available. Call 1-888-438-2427 and explain the problem to a customer care representative for assistance.
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Plan Information
How long do I have to use my 200 or 500 minutes?
You have one billing cycle to use all of your minutes. You will receive 200 or 500 minutes on the first day of each billing period, and you have until the last day of the billing period to use all of your minutes. Any unused minutes will expire at the end of the billing period.
Do my unused minutes roll over into the next month?
No, unused minutes do not roll over into the next billing period, and they will expire after the last day of each billing period. At the beginning of each billing period, 200 or 500 minutes will automatically be added to your account.
What countries can I call using this plan?
The Charter Mexico Calling Plan 200 or 500 includes calling to Mexico landline phones only.
Will the Mexico 200 or 500 plan cover satellite calls to cruise ships?
No, please refer to the Oceanic Satellite System calling rates found here: http://www.charter.com/phone/international (Please select an ocean from the country list).
How soon will I be able to use my Charter Mexico Calling Plan 200 or 500 once I have signed up?
If you are a new Charter Phone customer, the Charter Mexico Calling Plan 200 or 500 will be available 4 hours from completed service installation. If you are already a current Charter Phone customer, Mexico 200 or 500 calling will become available 4 hours after your order is placed.
Will I be charged connection fees and maintenance fees with the Charter Mexico Calling Plan 200 or 500?
No. There are no maintenance fees or connection charges. You will only be charged $10.00 each month for the 200 minute plan or $25.00 for the 500 minute plan each month on your Charter Phone statement.
How many minutes will I receive if I sign up for the Charter Mexico Calling Plan 200 or 500 in the middle of the billing period?
You will receive 200 or 500 minutes to use within a billing period, even if you sign up mid-billing period. For example, if your billing cycle is the 1st-31st and you sign up on the 15th, you will receive 200 or 500 minutes in your account. Those minutes must be used by the last day of the billing cycle or they will expire. You will automatically receive another 200 or 500 minutes on the 1st day of the next billing period.
Can I call using my cell phone?
No, the plan will not work through your cell phone. The Charter Mexico Calling Plan 200 or 500 is only available from your Charter home phone.
Can I use the Charter Mexico Calling Plan 200 or 500 if there is an International Toll Block on my account?
No, you will first need to remove the International Toll Block by calling 1-888-438-2427 and subscribing to the Charter Mexico Calling Plan 200 or 500 plan.
Can I use the Charter Mexico Calling Plan 200 or 500 to call cruise ships?
No, the Charter Mexico Calling Plan 200 or 500 does not include calls to cruise ships.
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Account Information
How do I check my minute balance?
Customers will be responsible for tracking the minutes used in this plan.
Why don’t I see my international call details listed in my Charter Phone statement?
Your call details will not be available on your paper statement. They can be viewed online when you log in to your My Account.
To view account information online, visit the My Account Login page and click on the My Bill Tab, then click on Call Details to view your Charter Mexico Calling Plan 200 or 500 minutes. From there, click on the Account Information link and sign in to your account. Once you have signed in, view call details and billing history.
Account information will not be available until after the billing cycle has completed and customers are responsible for tracking their plan minutes within a billing period.
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TERMS and CONDITIONS
To review Charter’s Customer Rights and Privacy Policy and Fraud and Misuse of Service documents, please refer to your Charter Phone User’s Guide or visit http://charter.com/telephone.
The Charter Mexico Calling Plan 200 or 500 is available only to Charter residential phone customers.
Rate is in addition to local line and other services. Plan is limited to 200 or 500 minutes per billing period.
Minutes are refreshed on first day of each billing period. Calls to mobile devices are not included. Taxes and fees are extra. Service is not available in all areas. Other restrictions may apply.
Call 1-888-438-2427 for full details.
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