For tips on how to make the most of your Cisco / Scientific Atlanta Interactive Programming Guide, select the topic that best matches your issue.
Adjust the Aspect Ratio
To temporarily adjust the aspect ratio for the channel you are watching, press the # 
button on your remote. Permanent defaults can be customized under General Settings.
To access the General Settings Menu, press the MENU 
button twice (or if applicable, press the MENU 
button once followed by the SETTINGS button). Followed by the A 
button.
Use the Up or Down arrows 
to find and highlight the Audio/Video Preference and press OK/SELECT 
if necessary to expand the preference list.
Use the Up or Down arrows 
to highlight the Video Aspect Ratio Preference.
DVR
Non-DVR
Use the Right arrow 
to access the TV Type column and use the Up or Down arrows 
to choose between Standard or Wide Screen.
DVR
Non-DVR
Use the Right arrow 
to access the Picture Settings column and use the Up and Down arrows 
to change the settings.
DVR
Non-DVR
Press OK/Select 
or the A button
to Accept changes and press EXIT 
to return to television programming.
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Messages
We may occasionally send you messages to announce new services, special promotions or other valuable information. If you have a message, an envelope icon will appear in the upper-left hand corner of the screen and a red light will appear on your digital receiver box.
Note: Service not available in all areas.
To retrieve a message:
Press the MENU button 
and use the left 
or right 
arrows to find and highlight the MENU category.
Use the UP/DOWN arrows 
to find and highlight Messages and press OK/SELECT. 
Press A 
to view a list of messages.
Use the UP/DOWN arrows to find and highlight the desired message and press A again to read the message.
Press Last 
to return to program viewing.
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Access Program Detail
The blue INFO 
button is your gateway to additional information about featured programs. There are two ways to use this feature.
Within the guide:
When a program is highlighted, a short description will appear in a yellow box in the upper left corner of the screen.
Press INFO 
to access additional program information such as program length, type and rating.
While watching a program:
Press INFO 
once to display the channel banner.
With DVR
Without DVR
Press INFO 
a second time for additional detail.
With DVR
Without DVR
The PAGE +/- icon will appear if there are multiple screens of information. Use the RIGHT 
arrow button to view upcoming programming details on the same channel, or the UP/DOWN arrows to view programming details on other channels. You can do this without leaving the channel you are watching.
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Set-top Clock Display
The Set-top Display / Illumination setting can be adjusted through the General Settings Menu.
Use your remote to access General Settings by pressing MENU twice. (or if applicable, press the MENU button once followed by the SETTINGS button) followed by the A button.
Use the Up and Down arrows
to find and highlight the Accessories Preference
Use the Down arrow to find and highlight the Set-top Clock Preference and press OK/SELECT. 
Use the Right 
arrow or press OK/SELECT to access the Options column.
Use the Up and Down arrows 
to choose between the Display and iIllumination Option press OK/Select. 
Use the Right 
arrow or press OK/Select 
to access the State column and then the Up and Down arrows
to change the settings.
Press OK/SELECT 
to Accept the changes and press EXIT 
to return to program viewing.
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SAP and DVS
Secondary Audio Programming (SAP) is an auxiliary audio channel for analog television that can be broadcast or transmitted both over the air and by cable TV. It is often used for an alternate language or for the Descriptive Video Service (DVS) offered in the United States by PBS, along with broadcasting the National Oceanic and Atmospheric Administration (NOAA) Weather Radio service or a local National Public Radio station at times where translation or DVS is not needed.
Descriptive Video Service (DVS) is a service where a narrator describes the action of a scene during natural pauses in the dialogue, designed to make the programming more accessible to customers who are blind or visually impaired. For example, the audience can hear, "A police officer enters the room", "A car accident occurs", "It begins to rain", or "A man buries his face in his hands".
Note: Only one secondary audio will be available at a time. For example, you will not be able hear both Spanish language and DVS. DVS is only available on select channels and during select programming. For DVS-supported programming schedules, please visit the website for the programmer (channel) you are interested in.
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Enable/Disable SAP/DVS
SAP and DVS are enabled/disabled in the same way.
Press the Menu 
button twice to access the Quick Settings menu
Use the Up and Down 
arrow to locate the Play Secondary Audio option.
Use the Left 
or Right 
arrow to set the option to Yes or No.
Press C 
to Exit and return to program viewing
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Power Management Settings
- Press the Menu button twice on the remote to access the Quick Settings menu.
- Press the A button to access the General Settings menu.
- Use the Up and Down arrow to locate the Accessories category.
- If the Accessories category is not expanded, press the Select button.
- The Accessories category expands to display various preferences (e.g. AC Outlet Use, RF Output, Power Manager, and Set-top Clock).
- Press the Down arrow to highlight the Power Manager preference.
- The currently-selected Power Manager setting displays.
- Press the Right arrow key to move to the Options column.
- The Options column displays two options:
- Hard Drive Power
- Settop Power
- Press the Up or Down arrow to highlight Settop Power.
- Press Select to move to the State column. The State column displays the following options:
- Auto Power Off
- Power Off Manually
- Do one of the following:
- If you want the receiver to power off automatically, highlight the Auto Power Off option. This is the default for newly staged Cisco DVRs running the Passport Guide.
- If you want to turn off the power to the receiver manually only, highlight the Power Off Manually option.
- Press Select .
- Press the EXIT
key to exit the General Settings menu.
Auto Power Off
When 'Auto Power Off' is set, the receiver automatically turns off after 4 hours of inactivity. A message appears on the screen one minute in advance of powering off. If you see this message, you can press any key to dismiss it and prevent the DVR from powering down.
Hard Drive Power Management
NOTE: While the hard drive is powered down, if a recording is scheduled, the recording will take place as planned and the red record light will illuminate as expected; but, the box will not power on. The hard drive will return to sleep mode one minute after the recording ends.
- Press the Menu button twice on the remote to access the Quick Settings menu.
- Press the A button to access the General Settings menu.
- Use the Up and Down arrow to locate the Accessories category.
- If the Accessories category is not expanded, press the Select button.
- The Accessories category expands to display various preferences (e.g. AC Outlet Use, RF Output, Power Manager, and Set-top Clock).
- Press the Down arrow to highlight the Power Manager preference.
- The currently-selected Power Manager setting is displayed.
- Press the Right arrow key to move to the Options column. The Options column displays two options:
- Hard Drive Power
- Settop Power
- Press the Up or Down arrow to highlight Hard Drive Power.
- Press Select to move to the State column. The State column displays the following options:
- Do one of the following:
- If you want the power to the hard drive to remain on, highlight the Always On option.
- If you want the power to the hard drive to turn off one minute after the receiver turns off, highlight the Off with Settop option. This is the default for newly staged cisco DVRs running the Passport Guide.
- Press Select .
- Press the EXIT key to exit the General Settings menu.
Recording
Record TV
You can set and schedule recordings three ways: one-touch record, interactively by program and by manually scheduling your recording.
One-Touch Record
Press the Record button 
while watching TV. For programs airing now, the recording includes any program in the buffer. You can automatically schedule recordings for programs starting at a later time or date by pressing the Record button 
while in the listings. Recording will start at the program’s scheduled start time.
Manually schedule a recording
You can set a Manual Recording to automatically record a specific time and channel.
From any video select the Record button. 
Select the channel, start and end times and days you wish to record and confirm your settings.
* My DVR button not available on all remotes. You can access the DVR Sub Menu through the DVR button on Quick Menu.
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Record Two Programs at Once
The Dual Tuner Charter DVR allows you to set recordings for two different programs that air at the same time. While recording two programs, you can watch and control either program up to the point of live TV. There are several ways to record two programs at once. Here are two basic examples:
While watching a show:
Press the Record 
button to record the program you are watching.
Press the Swap
button to switch to the other tuner and find the second program you want to record.
Press the Record
button when you locate the second program you want to record.
From the Guide:
Highlight a program you want to record from any listings screen.
Press the Record
button to set up the first recording.
Highlight the second program.
Press the Record 
button to set up the second recording.
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View Disk Space
Within the DVR Recordings List 
- Press A to open the Saved Shows options.
- Use the Up or Down arrow to highlight View Disk Info.
- Press Select or OK
. The Saved Shows Information will display. This information will show the amount of disk space in use.
Press C
to return to the Saved Shows list.
Record a Series
You can record a single episode of a program or the entire series automatically.
Select a future program that you want to record as a series.
Press the REC 
key.
Press the Up or Down 
arrow to select the Record entire series option, then press the OK/Select 
key.
The Series Manager Options dialog will display.
Press the arrows to
specify your preferences for a series recording in the Series Manager Options dialog.
When you have finished specifying options, press the A 
button.
The series recording icon is displayed next to the program listing in the Program Guide. 
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Cancel a Recording from the Program Guide
In the Program Guide, highlight the program that is scheduled to be recorded. (A REC 
icon is shown next to this program, and the program cell in the grid is colored red.)
Press the REC 
key, then:
If the recording has started (and it is a single instance recording), press the Up or Down arrows 
to highlight Stop this recording, then press OK/SELECT.
If the recording takes place in the future, press the Up or Down arrows 
to highlight either Cancel this recording or Cancel this series, then press OK/SELECT. 
When a program is canceled, it appears in the Program Guide and in the Scheduled Recordings list with a canceled icon next to it. To remove the canceled icon, go to the Scheduled Recordings screen, choose the program, press OK/SELECT,
highlight Cancel Recording, then press OK/SELECT
again.
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DVR On/Off & Scheduled Recordings
Scheduled recording will occur in the background when the DVR is off. This is true even if both tuners are being used for recordings. DVR’s do not need to turn on to record.
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Closed Captioning
The Closed Caption option turns closed captions off or on. This function has a default disabled setting.
The Closed Caption settings are controlled through the Quick Settings menu for ease of use.
Press the Menu 
button twice to access the Quick Settings menu.
Use the Up and Down 
arrow to highlight the Display Closed Captions option.
Use the Left 
or Right 
arrow to set the option to Yes or No.
Press C 
to Exit and return to program viewing.
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Set up a Favorites List
You can setup a Favorite Channels list through the digital receiver. Using the FAV button on the remote control will then tune the digital receiver to the next favorite channel from the list created. To designate favorite channels:
Press the Menu 
button twice to access the Quick Settings menu.
Press the A 
button to access the General Settings menu.
Use the Up and Down 
arrow to locate the Favorite Channels preference.
Use the Right 
arrow to move right to the Channel column.
Enter the channel number you want to make a Favorite Channel by using the 0-9 
buttons.
Press the Select or OK 
button to mark the desired channel as a Favorite.
Continue this process for each desired channel.
When finished, press the Left 
arrow to return to the General Settings menu, then Exit
.
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Use On Demand
To access On Demand, tune to Channel 1 or press the ON DEMAND 
button on your remote.
Use the Up and Down 
arrows to view available categories (Premiums, Kids, Movie, Primetime, etc.)
To choose a category, press OK/SELECT. 
Use the arrow 
buttons and OK/SELECT 
to navigate through the screens until you see a list of available titles. To explore all available titles, use both the Up and Down 
and Left and Right arrows.
For example, under Movies>New Release Movies>By Title, scroll left and right to view categories of movies like
- Just in!
- Last Chance
- By Title
Hundreds of titles are available!
To access a Free Preview, if available, press the Play
button. (Note, Play appears as a green button
on screen but you will use the black button on the remote.)
Titles available for purchase will show a price. To purchase a title, press the Select button or the B 
button.
If a purchase PIN has been set, a prompt will appear to enter the PIN. Enter the purchase PIN
If no purchase PIN has been set, a Purchase Confirmation request will be displayed. Press the B button again to complete the purchase.
Press the Play button to begin watching the title.
Enjoy the show!
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Sort by Theme
In the GUIDE, 
press B to sort the programming grid by theme (Movies, Sports, News, Lifestyle, etc.)
Press OK/SELECT
to access sub menus for a particular theme. Navigate through the options by using the Up and Down
and Left 
and Right 
arrows on your remote.
With DVR
Without DVR
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Title/Keyword Search
In the GUIDE,
press C 
to access an on-screen keypad. A prompt to search by Title or Keyword will appear.
Use the Up and Down arrow buttons 
on your remote, then press OK/SELECT
to choose Title or Keyword. The guide will take you to the keypad.
Use the arrow buttons on your remote to highlight the first letter of the program you want and press OK/SELECT. 
Repeat to choose additional letters.
Program listings will begin to appear on the right. When the word you seek appears, use the Right 
arrow to move over to the list of programs. Use the Up and Down arrows
to highlight a program.
Press OK/SELECT 
to view options for tuning, reminder or record (if you have Charter DVR). You can also press the INFO
button for program details.
With DVR
Without DVR
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Enable / Disable Purchase PIN
The Purchase PIN feature helps you prevent unauthorized individuals from purchasing PPV programs.
To enable the Purchase PIN:
- Use your remote to access General Settings by pressing Menu
twice. (or, if applicable, press the Menu button once followed by the Settings button) followed by the A 
button.
- Use the Up and Down arrows
to find and highlight the Purchasing category. The screen displays the current Purchasing settings. If the Purchasing category is not expanded, press Select. 
- Press the Down arrow
to highlight the Locking Status preference and press Select. 
- Use the Up or Down arrows
to highlight the On option and press Select. 
- Key in your four digits Purchase PIN when the PIN Entry box is displayed.
- ENTER ‘0000’ IF YOU ARE PROMPTED FOR A PIN BUT HAVE NOT PREVIOUSLY SET A PIN.
- Press the A button
to confirm the setting.
- Press the Exit button to return to programming.
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To disable Purchase PIN:
- Use your remote to access General Settings by pressing Menu
twice. (or, if applicable, press the Menu button once followed by the Settings button) followed by the A 
button.
- Use the Up and Down arrow
to find and highlight the Purchasing category. The screen displays the current Purchasing settings. If the Purchasing category is not expanded, press Select. 
- Press the Down
arrow to highlight the Locking Status preference and press Select .
- Use the Up or Down arrow
to highlight the Off Option and press Select. 
- Key in your four digit Purchase PIN when the PIN Entry box is displayed.
- ENTER ‘0000’ IF YOU ARE PROMPTED FOR A PIN BUT HAVE NOT PREVIOUSLY SET A PIN.
- Press the A button
to confirm the setting.
- Press the Exit button
to return to programming.
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Change Purchase PIN
The Purchase PIN feature helps you prevent unauthorized individuals from purchasing PPV programs. To change your Purchase PIN:
- Use your remote to access General Settings by pressing Menu
twice. (or, if applicable, press the Menu button once followed by the Settings button) followed by the A 
button.
- Use the Up and Down arrows
to find and highlight the Purchasing category. The screen displays the current Purchasing settings. If the Purchasing category is not expanded, press Select. 
- Press the Down arrow
to highlight the Change PIN preference and press Select. 
- Key in the four digits of your current Purchase PIN when the PIN Entry box is displayed.
- ENTER’ 0000’ IF YOU ARE PROMPTED FOR A PIN BUT HAVE NOT PREVIOUSLY SET A PIN.
- Key in the four digits of your new Purchase PIN when prompted and then key in the four digits of your new Purchase PIN again when prompted.
- Press the A button
to confirm the change.
- Press the Exit button
to return to programming.
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