For tips on how to make the most of your Scientific Atlanta Interactive Programming Guide, select the topic that best matches your issue.
Scientific Atlanta / Cisco Interactive Program Guide Tips
Set up a Favorites List
- Press MENU / Settings
twice to go to the General Settings menu.
- Press the Up and Down arrows
to highlight Viewer: Favorites.
- Press OK/Select
- Press the Up and Down arrows
to highlight a favorite channel.
- Press OK/Select
to add to Favorites.
- To remove, press a second time.
- Press the A
button accept your new list of Favorite channels.
- Press EXIT
to return to your current program.
- Use the FAV
button to surf through Favorite channels.
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Search by Channel, Title or Theme
Charter DVR automatically lists programs by channel number, but you can change this and list programs by title or theme.
- Press the Guide button.
The Program Guide appears and lists the next 7 days of programs.
- Press Browse By or the A button.
The Browse By area of the Program Guide displays the options: Title, Channel and Theme.
- Press the Up and Down arrows
to highlight your selection.
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Search by Date
- Press the Guide button.
The Program Guide appears and lists the next 7 days of programs.
- Press Date or the B button.
. The Browse By area of the Program Guide displays the next 7 dates.
- Press the Up and Down arrows
to highlight a date.
- Press the OK/Select button.
The Program Guide displays the programs that will be broadcast on that date.
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Record TV
To record a program you are watching live, make sure you tune to the channel when the program begins. This ensures you record the entire program from its beginning. Otherwise, you’ll record only part of the program. Before recording the program, decide how long you want to save it, and then follow these steps.
To record programs when you are away or to schedule future recordings, start the recording from the Program Guide.
- If the Program Guide is not shown, press the Guide button.
The Guide appears with the program you are tuned to highlighted.
- Use the Directional arrows
to move through the listings in the Guide and highlight the program you want to record. Or, press the Browse By or A button
to look for a program by Title, Channel or Theme.
- Press the Record button
and the Confirm Recording screen will appear. You can record a single program, first run episodes or all episodes of a future program.
- To Record a Single Program, press the Record button
and the Charter DVR saves this program information and displays the Program Guide, which now highlights the program title in red. A red highlight indicates that a program is scheduled to be recorded.
- To Record All Episodes, press the A button
and the Edit Recording screen appears.
- Press the Left arrow
twice and the Record options are highlighted.
- Press the Up and Down arrows
and each option is highlighted as you move up or down the list. Stop when All Episodes is highlighted.
- The Record options show All Episodes, and the Save Latest options are now highlighted.
- Each option is highlighted as you move up or down the list. Stop when the option you want to select is highlighted.
- Press the OK/Select button
and the Save Latest options show your selection.
- Charter DVR saves this information so that it can record episodes as they are broadcast.
Important: Whenever you set up Charter DVR to record all episodes of a program, it records indefinitely until you cancel the recordings or run out of storage space.
When recording two programs live at the same time, you can watch them while they record or you can play back a recording and watch it as well. You cannot tune to another channel and watch a third program live.
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Playback Recordings
Play back your recordings whenever you want. You can even record one or two programs live while you play back any program you recorded earlier. But you can play back only one recording at a time.
- If the Recorded List screen is not displayed, press the List button.
The Recorded List screen appears.
- Press the Up and Down arrows
to highlight the recording you want to watch.
- Press the OK/Select button.
If you select the recording that you have most recently watched, the recording begins playing immediately. Otherwise, the Recorded Program Options screen appears with the option Play [Title of Program] highlighted.
- Press OK/Select.
The recording begins playing. You can use the pause, rewind, fast-forward or any other buttons on the remote.
- When the recording finishes (or when you fast-forward to the end of the recording), the Playback Status screen appears. To exit from this screen and return to live TV, press the Last button
or press the Channel Up
or Channel Down
buttons.
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Display Scheduled Recordings
Display a list of programs you have scheduled to be recorded in the future.
- If the Recorded List screen is not displayed, press the List button.
The Recorded List screen appears.
- Press Scheduled Recordings. The Scheduled Recordings screen appears with a list of all the programs you have scheduled to record.
Note: You cannot record any programs on Charter On Demand
Scheduled Recordings screen

If a program is currently being recorded, the Recording Now
symbol appears in the Information area of the screen. Programs that are scheduled to be recorded appear in this list, along with any programs that are currently being recorded.
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Cancel a Scheduled Recording
You can cancel a scheduled recording at any time.
- If the Recorded List screen is not displayed, press the List button.
The Recorded List screen appears.
- Press Scheduled Recordings. The Scheduled Recordings screen appears.
- Press the Up and Down arrows
to highlight the recording you want to cancel.
- Press the OK/Select button.
The Edit Scheduled Recording screen appears.
- Press Cancel Recording.
The Confirm Cancel screen appears with the question, “Are you sure you want to cancel recording this program?” displayed.
- Press Yes, Cancel.
You can also stop a recording in progress at any time, then save what has been recorded or erase the entire recording.
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DVR On/Off & Scheduled Recordings
Scheduled recording will occur in the background when the DVR is off. This is true even if both tuners are being used for recordings. DVR’s do not need to turn on to record.
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Change Save Time Setting
When the DVR receiver leaves the factory, its default Save Time setting is set at 14 days. Using this setting, Charter DVR automatically saves each recording for 14 days. At the end of 14 days, Charter DVR erases the recording to make space for other programs you want to record. You can change this setting from 14 days to 1, 2 or 7 days, or to Until Erased.
To change the default Save Time setting, follow these steps:
- If the Recorded List screen is not displayed, press List.
The Recorded List screen appears.
- Press Preferences. The Preferences screen appears.
- Press the Up and Down arrows
to highlight Change Save Time for Future Recordings.
- Press OK/Select.
The options for Save Time appear.
- Press the Up and Down arrows
to highlight your desired Save Time.
- Press OK/Select.
The Save Time options disappear, the Preferences screen appears, and the new default Save Time setting appears in the Information area of the screen as shown here.
After recording a program, you can change how long Charter DVR will save the recording. To change the Save Time of a recording you have saved:
- If the Recorded List screen is not displayed, press the List button.
The Recorded List screen appears.
- Press the Up and Down arrows
to highlight the recording whose Save Time you want to change.
- Press the OK/Select button.
The Recorded Program Options screen appears.
- Press the Up button.
The option Change Save Time is highlighted.
- Press the OK/Select button.
The Change Save Time screen appears.
- Press the Up and Down arrows
to highlight the new Save Time.
- Press the OK/Select button.
In the Information area of the screen, the message “One moment please” appears and the new Save Time displays on the Recorded List screen.
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Auto-Erase Oldest Recordings
You can make sure you have room on your hard drive for new recordings by automatically erasing your oldest recordings when the space is needed.
- Press the List button
to bring up your list of recorded programs.
- Press the B button
on your remote to pull up your Preferences menu.
- Highlight Turn ON Auto Erase, and then press OK/Select.
- Press the A button
to confirm your choice.
Note: Recordings with a Save Time of Until Erased will not be erased until you manually erase them.
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Use On Demand
- Tune to Channel 1, or press the ON DEMAND button
on your remote.
- Select a category using your remote.
- Choose a movie or program.
- Confirm your choice and enjoy!
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Order PPV
With Charter Pay-Per-View (PPV) you get championship fights, concerts, sporting events, new release movies and more — all from the comfort of your home.
Note: In some areas, you will be prompted to call a toll-free number on your screen to complete your order or to complete cancellation. Pay-Per-View programs must be canceled within 5 minutes after starting time. Services may not be available in all areas. Seasonal package availability varies by area. Must be a Charter TV in Digital customer. All networks not available in all areas. Movies, pricing, ratings and scheduling are subject to change. Trademarks belong to their respective owners.
To order Charter Pay-Per-View
- Press the MENU button.
- Press the Up and Down arrows
to choose PPV by: Time, Title, Event or Adult.
- Press the OK/Select button
to view Pay-Per-View programs.
- Press the Left and Right arrows
to highlight the event you want to purchase.
- Press the INFO button
to get more information.
- Press the OK/Select button
to go to the Order screen.
- Press the Left and Right arrows
to highlight different start times.
- Press the OK/Select button
to order.
- Input your Purchase Code and press the OK/Select button.
If your selection airs later, a reminder is automatically set. Press the EXIT button
to return to current program.
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Cancel PPV
To cancel Charter Pay-Per-View:
- Press the MENU button
twice to go to the General Settings menu.
- Press the Up and Down arrows
to highlight PPV: Purchases.
- Press the OK/Select button.
- Press the Up and Down arrows
to highlight Pending.
- Press the OK/Select button.
The programs you have selected but not yet viewed will appear.
- Press the Up and Down arrows
to highlight the program you wish to cancel.
- Press the OK/Select button
to cancel.
- Press the A button
to confirm cancellation.
- Press the EXIT button
to return to current program.
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Turn PIP On and Off
When you turn on the Picture in Picture (PIP) feature, you can watch two channels at once, even if your TV doesn’t have the PIP feature. One channel appears as a full-screen image; the other appears as a small image within the full-screen image.

- While watching a program, press the PIP On/Off button.
Note: You will hear the sound of only the program that is shown in the full screen.
- To turn off the PIP screen, press the PIP On/Off button
again.
Notes:
- If you press the Info button
when the PIP feature is on, a channel banner appears for both screens. If either program is currently being recorded, its channel banner will show the Recording Now
symbol.
- You can turn on the PIP feature only while watching TV in full-screen.
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SAP and DVS
Secondary Audio Programming (SAP) is an auxiliary audio channel for analog television that can be broadcast or transmitted both over the air and by cable TV. It is often used for an alternate language or for the Descriptive Video Service (DVS) offered in the United States by PBS, along with broadcasting the National Oceanic and Atmospheric Administration (NOAA) Weather Radio service or a local National Public Radio station at times where translation or DVS is not needed.
Descriptive Video Service (DVS) is a service where a narrator describes the action of a scene during natural pauses in the dialogue, designed to make the programming more accessible to customers who are blind or visually impaired. For example, the audience can hear, "A police officer enters the room", "A car accident occurs", "It begins to rain", or "A man buries his face in his hands".
Note: Only one secondary audio will be available at a time. For example, you will not be able hear both Spanish language and DVS. DVS is only available on select channels and during select programming. For DVS-supported programming schedules, please visit the website for the programmer (channel) you are interested in.
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Enable/Disable SAP/DVS
SAP and DVS are enabled/disabled in the same way.
- Press MENU / Settings
once to go to the Quick Settings menu.
- Press the Up and Down arrows
to highlight 'Choose SAP Language'
- Press the left or right arrow
to highlight Espanol and press OK/Select
.
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