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Motorola Receiver Error Codes

Motorola IPG

You may receive an error message/code while viewing TV or ordering Video On Demand (VOD). Some errors can be resolved by following the steps associated with the message/code. Choose an error message/code from the list below and follow the instructions.

Often times an error code can be cleared by power-cycling your receiver. Uplug the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

If the following steps do not resolve your issue please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

Error Codes

DI

Dl is a reboot code on Motorola DCT boxes which indicates a Guide Update. This reboot normally takes between 15 minutes and 1 hour but may take longer depending on the size of the update. DO NOT power down the box, this will restart the reboot process. This reboot may occur on every box within your home.

If the DI code does not clear in 2 to 4 hours please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing

dUI or DMI

This code is associated with the video interface that has to negotiate with the TV before it displays. The code may briefly appear on the cable box when the TV is first powered on but should then disappear.
If the code remains displayed on the box and services do not work:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Re-negotiation of the video interface
    • Turn off the box (not unplug) via the power button
    • Turn off the TV
    • Turn off the TV
    • Turn on the box via the power button
    • Power-cycle your cable box/TV
    • Unplug the power cord from the back of the cable box, wait 15 seconds, then plug the power cord back in
    • Turn off the TV
    • Turn off the TV
    • Power on the cable box
  3. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.

HUNT/FR1/FR2

HUNT, FR1 or FR2 codes indicate the box is searching for some type of frequency and generally requires no action. The codes on the LED display should clear within a couple of minutes.

If the codes do not clear power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

OFF SUVT

If see this on your TV:

  1. Power the receiver off and on via the power button by either pressing the button on the front of the receiver or using the CBL and POWER buttons on the Charter remote control
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

E00

This is not an actual error but indicates normal conditions after initializing the box.

E01

This error indicates the need to restore out-of-band signal.

Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.

If this does not resolve your issue please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

E02

This error indicates an Init Error and the DCT requires a power cycle to recover.

Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

E07

This error indicates a ROM Verification Failure and the DCT requires a power cycle to recover.

Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

E08

This error indicates Faulty RAM, ROM, EEPROM, or POST Failure. Please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing

E09

This error indicates a dead battery or memory has been initialized. Please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing

E11

This error indicates an Invalid Unit Address Please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing

E13

This error means a Sys_Boot Initialization Failure. If this is the first time you are seeing this error there should be no issues. If you are seeing this issue repeatedly please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

E14

This error means a System Startup Failure. If this is the first time you are seeing this error there should be no issues. If you are seeing this issue repeatedly please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

E15

This error means the TSI Structure is corrupted. If this is the first time you are seeing this error there should be no issues. If you are seeing this issue repeatedly please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

E16

This error code means a bad flash number specified for Initiate Flash Platform. The error has been logged, but should not be an issue.

E17

This error code means a bad platform validation step number. The error has been logged, but should not be an issue.

E68

If you see this error on your TV please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing

EF01

  1. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  2. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

All Other Error Codes

If you do not see your specific error code listed please try these steps to attempt to resolve your issue:

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

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Ref Codes

S0007

If you are seeing this Ref Code on a single or multiple channels, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing

S0008

If you are seeing this Ref Code on a single or multiple channels, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing

S000B

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0011

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0012

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in. 

S0100

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0125

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0200

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0300

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0400

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0500

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0600

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0700

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0800

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0900

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

S0A00

If you are seeing this Ref Code on a single or multiple channels:

  1. Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

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VOD Error Codes

E1000 – E1999

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

E2000 – E2999

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

E3000 – E3999

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

E4000 – E4999

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

E5000 – E5051

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

E5052

This error is generated due to the popularity of the program/event you are trying to order. Try re-ordering again, either immediately or at a later time. It may take several attempts before their order is successful.

E5053 – E5701

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

E5702

This error is generated due to the popularity of the program/event you are trying to order. Try re-ordering again, either immediately or at a later time. It may take several attempts before their order is successful.

E5703 – E5999

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

E6000 – E6299

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC220/E220

This error indicates an attempt to order a movie/program in HD on a television/cable box that is not set up for HD. You can order the movie/program in Standard Definition on the appropriate channel.

If you are ordering the movie/program in HD on a television/cable box that IS set up for HD:

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC301/E301

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC400/E400 - EC414/E414

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC417/E417

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC418/E418

Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.

EC424/E424

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC441/EC441 – EC450/E450

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC451/E451

This error is generated due to the popularity of the program/event you are trying to order. Try re-ordering again, either immediately or at a later time. It may take several attempts before their order is successful.

EC452/E452 - EC454/E454

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC461/E461 – EC465/E465

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC470/E470

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

EC499/E499

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in

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