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Charter Internet

To learn about Charter Internet service choose a topic or question from the list below.

General Information

Advantages of Charter Internet

Our Internet provides a continuous connection to the Internet so you can:

  • Watch TV, surf the internet and talk on the phone all at the same time
  • Surf, shop, and game faster
  • Download huge files easily
  • View concerts, movies, and stream video online without pauses or long waits

Charter Internet

  • Does not require the use of a telephone line.
  • Offers Download speeds ranging from 3Mbps to 100Mbps
  • Offers Upload speeds ranging from 384 Kbps-5 Mbps
  • Free Internet Modem
  • Provides up to 10 Charter.net Email addresses included for no additional charge
  • Includes 3 Charter Security Suite keys  available for no additional charge with plus and ultra internet service packages
  • Gives you Personal Web space with plus and ultra internet service packages
  • 24 x 7 technical support

Click here to learn more.

Charter Internet Speed Options

We offer two different Charter Internet connection packages:

  • Plus - up to 30Mbps Download and 4Mbps Upload
  • Ultra - up to 100Mbps Download and 5Mbps Upload

Updating between these speeds is fast and easy. Click here to upgrade.

With Charter Internet Ultra, network speeds can reach up to 100 Megabits per second (Mbps). Your exact speed will depend on the service level to which you subscribe. The asymmetric cable modem scheme is the most common type of cable network setup, and will allow for a faster data transmission rate (higher bandwidth) on the downstream data path (to your computer) than the upstream data path (from your computer). This network setup works well, since most cable modem users download more information than they send. For example, downloading Web pages and multimedia files and participating in newsgroups require much more bandwidth than sending Web page requests or e-mail.

2014 Charter Spectrum Internet Speed Increases

Throughout 2014, Charter Spectrum is providing a speed increase at no additional cost to our residential customers giving you more productivity and at the same price as your current speed tier.

Our Internet Plus 30mbps package will be increased to up to 60 mbps as we launch our new Charter Spectrum suite of products.  Charter Spectrum will launch in all markets as those markets are upgraded to all digital.  You will be notified of speed increases in your area by direct mail, email, TV advertisements, and bill statement messaging.

  • You must have a DOCSIS 3.0 modem to receive the increased speeds. For instructions to determine your modem version, click here.
  • If you do not have a DOCSIS 3.0 modem, you may obtain one by home delivery (at no charge), pick-up at a Charter Store (at no charge), or professional installation (charge applies).
  • If you receive Internet and Voice Service through a DOCSIS 2.0 Converged Enabled Modem (CEM); a professional installation, at no charge, is required to replace the modem.

A modem reboot is required to experience the speed increase. Thirty days following the availability of the speed increase, your modem will automatically reboot; however if you wish to receive the speed increase immediately, you can manually reboot your modem.  For instructions to reboot your modem, click here.

Preparing for Charter Internet

If the network interface card is not already being used for other purposes, such as supporting a home network, it can be used for this service. If your network interface card is already being used, we will provide you another network interface card when we install your cable modem.

You should copy and store all of the information on your hard disk in a different location before the service is installed. Charter cannot guarantee the integrity of the data on your hard disk during the Charter Internet installation process.

Charter's network will automatically provide your computer a unique IP address when you connect to our network. Our installation process will configure your computer to use Dynamic Host Configuration Protocol (DHCP), which allows your computer to send a request to our network for an IP address, wait for a response, and activate the IP address that is returned. Each time you turn on your PC, it will obtain an IP address from our network using DHCP.

Filtering software that is running locally on your own system will filter out undesired content. For additional information about this type of product, contact the vendor.

Unfortunately, it is not possible to fax through Charter Internet because a fax requires an analog fax/modem to operate. However, with the correct software (much of which is freely available) it is possible to send and receive faxes through an Internet connection without the need of an analog phone line and fax/modem device.

Hosting Web servers, file servers, etc. using our residential services is not allowed due to the high outgoing-traffic volume likely from your computer to the Internet. If you require hosting capabilities, contact Charter and ask about our Charter Business Internet services, which may meet your needs.

Slow Browser

If your browser seems slow when loading pages, you can often restore faster performance by erasing the Temporary Internet Files your browser keeps on your computer. In all common browsers, deleting these Temporary Internet Files involves choosing the Options or Advanced Options menu item within the Tools menu, then clicking a button to delete the files. Once deleted, your browser will have fewer old files to check when displaying new pages, which can speed up your system.

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System Requirements

Internet Lite Service Package (No Longer Offered)

  • Operating system requirement of Windows 2000, XP, Vista, or Macintosh OS 10.x
  • A 100 Mbps capable Network Interface Card (NIC)
  • If using a 3rd party home network, a 100 Mbps home networking devices
  • If wireless network a 802.11G wireless router
  • At least a DOCSIS 2.0 compliant modem

Internet Express (No Longer Offered)

  • Operating system requirement of Windows 2000, XP, Vista, or Macintosh OS 10.x
  • A 100 Mbps capable Network Interface Card (NIC)
  • If using a 3rd party home network, a 100 Mbps home networking devices
  • If wireless network a 802.11G or better wireless router
  • At least a DOCSIS 2.0 compliant modem and capable of operating at our 15Mbps service level

Internet Plus

  • Operating system requirement of Windows 2000, XP, Vista, Windows 7 or Macintosh OS 10.x
  • A 100 Mbps capable Network Interface Card (NIC)
  • If using a 3rd party home network, a 100 Mbps home networking devices
  • If wireless network a 802.11G or better wireless router
  • At least a DOCSIS 3.0 compliant modem and capable of operating at our 30Mbps service level

Internet Ultra 100

  • Operating system requirement of Windows 2000, XP, Vista, Windows 7 or Macintosh OS 10.x
  • A 1000 Mbps (1Gbps) full duplex capable Network Interface Card (NIC)
  • If using a 3rd party home network, a 100 Mbps home networking devices
  • If wireless network a 802.11N
  • At least a DOCSIS 3.0 compliant modem and capable of operating at our 100 Mbps service level

Operating Systems

Our service uses a cable connection into your home, a Windows computer (running Windows 2000 or newer) or a Macintosh computer (running OS X or higher), and a cable modem that connects your computer to our network.

Details on equipment and software requirements:

Operating System Processor Speed Available Memory (RAM) Hard Drive Space Internet Browser CD-ROM Drive
Windows 98 S.P.2 or higher Minimum 233MHz; 300MHz or greater recommended 64MB; 128MB or greater recommended 100MB; 250MB or greater recommended Explorer 6.0 or above, Firefox 2 or above Required
Mac OS 9.0 or Higher PowerPC; Power Mac G4 recommended 15MB; 20MB or greater recommended 12MB; 20MB or greater recommended Internet Explorer 6 or above, Firefox or Safari. Required

Any Macintosh computer capable of running OS X or newer releases of the Macintosh operating system will work with our Internet services. Older Macintosh computers with older versions of the Mac operating system may work but may not provide an optimal experience due to memory limitations and older browsers. Your computer will need to be configured to use DHCP for dynamic IP address assignment. This is the normal IP addressing method enabled by default for new machines, but you might have to use the Control Panel to enable it if a static IP address was used on the machine in the past.

Modem Compatibility

Charter Internet is compatible with most DOCSIS 2.0 and DOCSIS 3.0 devices. Please note that Charter's Max (No longer offered to new subscribers), Plus and Ultra Speeds require a DOCSIS 3.0 device to ensure you experience the full upload and download speeds that those packages offer.

In order to provide our customers powerful, reliable and secure Internet service at a great value, we will provide modems included in Internet pricing under our New Package Pricing.

Browser Compatibility

Charter's Internet service provides access to all services on the Internet, and the Web browser you use does not affect our service. You can use Microsoft Internet Explorer, Firefox, Chrome, Mozilla or for Macintosh users, Safari. To ensure the security of your home computer from security issues on the Internet, Charter recommends you keep your browser software updated with all security packs provided by its vendor. When you subscribe to Charter Internet Express service or higher we offer our Charter Security Suite at no additional cost.

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Definitions

Cable Modem

A cable modem is a piece of equipment that connects your computer to the Internet via Charter's network. A cable modem has two connections: one that leads to the cable lines outside your home, and another that is an Ethernet or USB connection, which leads to the computer(s) inside your home.

There are three main components that connect a cable modem to a computer: a coaxial cable, an Ethernet or USB cable, and an Ethernet network interface card (also called an NIC) or USB port on a computer. The coaxial cable line from the outside of the building connects to the cable modem. The Ethernet or USB cable connects the computer to the cable modem. The NIC or USB port inside the computer enables the cable modem to "talk" to the computer.

Temporary Internet Files

The Temporary Internet Files folder, also known as the "cache folder" stores Web page content for more efficient surfing in the future. This process makes your surfing faster because your Web browser only has to load the new content of the page that you have previously visited. With a Charter Internet account, you will notice little difference between loading a cached page and a page that has not been previously cached.

Clearing the contents of the Temporary Internet Files folder on a regular basis removes corrupted content, releases system resources, and frees up hard-drive space. Most Web browsers will also allow you to adjust the folder size to your particular preference.

Internet Explorer, Mozilla Firefox and Google Chrome:

This shortcut will work in all updated versions of these browsers. Is this key combination does not work, access the Tools menu of your browser then choose Options or Internet Options (You may have to press Alt on your keyboard to access the Tools menu)

  1. Press Ctrl + Shift + Delete at the same time (NOT Ctrl + Alt + Delete)

ctl+shift+delete

  1. This will bring up a dialog box allowing you to delete your Temporary Internet Files as well as cookies and browsing history

Safari:

  1. Click on Edit from the toolbar menu and choose Reset Safari...
  2. This will bring up a dialog box allowing you to delete Temporary Internet Files as well as cookies and browsing history

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