Existing Customer?   Log in Create Account


Removing Proxy Settings By Browser

Please select the browser from the list below for information on how to disable/remove the proxy settings on your browser.

Windows

Internet Explorer

  1. Under "Tools" in the browser tool bar select "Internet Options".
  2. In the "Internet Options" window that pops up, click the "Connections" tab at the top.
  3. Click "LAN Settings" near the bottom of the "Connections" section.
  4. If the "Proxy server" checkbox is marked with a check, click it to deselect/uncheck it. See image below:

    Unproxy screenshot for Windows Internet Explorer

    (Image shown is from Internet Explorer 6)
  5. Click "Ok" to close the "Local Area Network (LAN) Settings" window.
  6. Click "Ok" to close the "Internet Options" window.
  7. You have completed removing the proxy settings for Internet Explorer for Windows.

Firefox

  1. Under "Tools" in the browser tool bar select "Options".
  2. In the "Options" window that pops up, click the "Advanced" tab at the top.
  3. Click the "Network" subtab, and then click the "Settings" button in the "Connections" area.
  4. If "No proxy" isn't selected, click it to mark "No proxy" as your preference. See image below:

    Unproxy screenshot for Windows Firefox

    (Image shown is from Firefox 2)
  5. Click "Ok" to close the "Connection Settings" window.
  6. Click "Ok" to close the "Options" window.
  7. You have completed removing the proxy settings for Firefox for Windows.

Mac

Safari

  1. While using Safari... Under "Safari" in the browser tool bar select "Preferences".
  2. In the window that pops up, click the "Advanced" tab at the top.
  3. Next to "Proxies", click the "Change Settings" button. See image below:

    Unproxy screenshot for Mac Safari

    (Image shown is from Safari 3)
  4. In the "Network" window that opens up, make sure all of the proxy settings in the "Select a protocol to configure" list are unchecked, as well as any other proxy settings. See image below:

    Unproxy screenshot for Mac Proxy Settings

    (Image shown is from Safari 3)
  5. Click "Apply Now" if you made any changes.
  6. Close the "Network" window.
  7. Close the "Advanced" settings window.
  8. You have completed removing the proxy settings for Safari for Mac.

Firefox

  1. While using Firefox... Under "Firefox" in the browser tool bar select "Preferences".
  2. In the "Advanced" window that pops up, click the "Network" subtab at the top.
  3. Next to "Configure how Firefox connects to the Internet" in the "Connection" area, click the "Settings" button.
  4. Click the "Network" subtab, and then click the "Settings" button in the "Connections" area.
  5. If "Direct connection to the Internet" isn't selected in the "Configure Proxies to Access the Internet" isn't selected, mark it as selected. See image below:

    Unproxy screenshot for Mac Firefox

    (Image shown is from Firefox 2)
  6. Click "Ok" to close the "Configure Proxies" section.
  7. Close the "Advanced" settings window.
  8. You have completed removing the proxy settings for Firefox for Mac.

How useful was this information?

"1" is the least useful and "5" being most useful.

We welcome your feedback.  Click Send after you have made a selection.



 
 
 

Charter Residential Support


Live chat supports residential customers only.

Or call us at 1-888-438-2427




Charter Business Support



Online Order Help


To check the status of your online order or for help with your order, click below.

Click to Call

You can also call us at 1-877-581-3485