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Click on the links below to find technical support information and troubleshooting advice for Charter Internet® services.

Charter Security Suite®


Equipment, User Guides & Diagrams

Find your modem or router below. View by brand and type. Links may lead to external websites. Some internet modems and gateways listed may no longer be eligible for addition on our network. If you choose to purchase your own equipment, you can find the approved modem list here.


Useful Links


Internet Troubleshooting

Click the image for assistance with the most common issues with Charter WiFi.


Online Security

AntiBot Scanner - Windows Users Click here to run an AntiBot scan now.

What is the AntiBot Scanner?

The AntiBot Scanner is a malware removal tool specifically designed to scan the common places botnets hide on your computer. The AntiBot Scanner is not compatible with Apple Mac computers or mobile devices.

What is a Botnet?

A Botnet is a group of devices infected with malware that are remotely controlled and used without your knowledge.

Am I Botted?

Charter has monitoring tools that alert us to botnet activity on our network and we may notify you if we think you might be affected. Follow the steps below to scan your computer and remove any infection.

Botnet Removal Steps for Windows Computers

  1. Access the AntiBot Scanner and select Run.
  2. Accept the Terms & Conditions and select Start to scan your computer and remove any malware. You may be asked to restart your computer more than once.
  3. Once scanning is complete, select Close to exit.

It is important to run the AntiBot Scanner on all Windows computers in your home. Guests who have connected to your network in the past should make sure their devices are clean as well.

Online Resources


Security News and Alerts

Phishing Scams Aimed at Charter Communications

Click here to view examples of Phishing Scams aimed at Charter customers.

Green Dot MoneyPack Scam

Click here to learn more about Green Dot MoneyPak Scams.

Charter Connect Security Articles

Click here to view this year's Security Articles.

3 Steps to Computer Safety

Click Here To Learn How

Keeping Your Family Safe Online

It’s amazing how today’s youth can so easily adapt to new technology. As parents, trying to keep up with the latest technological trends can be a bit daunting and sometimes an overwhelming task. Luckily, Charter is here to provide parents with the resources to help protect their children in this ever changing, technologically advance world.

NET CETERA - Chatting with Kids About Being Online

Click Here to download "NET CETERA - Chatting with Kids About Being Online

Provided by OnGuard Online, this guide helps parents reduce online risks by talking to kids about how they communicate – online and off. Net Cetera covers what parents need to know, where to go for more information, and issues to raise with kids about living their lives online. Download Now

Parental Controls - The Added Safeguard.

Click Here to learn about the Parental Control features of the Charter Security Suite

Open communication and trust with your children is key to them having an enjoyable online experience. But sometimes, children stumble across inappropriate material or spent a little too much time online. Let the parental control features of the Charter Security Suite™ help keep an eye on your children when you can’t. Learn More

When Texting Goes Wrong

Click Here to Read "Sexting - Simple Flirting?" Article

Technology has changed almost every aspect of our lives and flirting is no exception - especially for teenagers. Today’s teens are using cell phones to send sexually explicit messages, images, or videos. Read why this can be an issue. Read Article

Online Safety Tips


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