Charter Phone Troubleshooting

Below are common troubleshooting tips that may assist you in resolving any problems you may be experiencing with your Charter Phone service.

Collect Calls

Collect call guidelines vary from state to state, however calls made by dialing "0" are not accepted by Charter Telephone. In order to use Collect calling customers must set up a third party billing service. Please contact us for additional information.

Problems with TTY

This problem called garbling may be caused by call-waiting tones, loud background noise, low power on the TTY, inclement weather, cracked acoustic couplers, automated voice messages transmitted by the TTY, line static, improper TTY settings, and TTY shifting between letters and numbers.
To fix it, try typing AAA111 or hitting the space bar. This may clear the garbling. If you are using Turbo Code, change setting to Baudot. If using acoustic coupling, ensure that the handset is sitting securely in the acoustic cups. If this does not work, hang up and redial as a last resort. If garbling persists, please contact us.

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