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As an optional support path, our Charter Internet Technical Support Staff offers browser support related to connectivity.
Fixing Cookie Settings
Repairing Internet Explorer
Fixing Cookie Settings
If you are getting a message that cookies are not allowed on Internet Explorer 6.x, please follow the instructions below to solve your issue.
1. Open Internet Explorer. Next click on Tools and then Internet Options.
2. Go to the Privacy Tab. Next click on the Advanced button.
3. On the Advanced Privacy Settings, you want to make sure that “Override automatic cookie handling” and “Always allow session cookies” is checked. Following which, you want to make sure that Accept is selected under “First-party Cookies” and “Third-party Cookies” is also selected. Then click OK.
4. Once back on the Internet Options window, click OK. You should not have any more issues with Cookies not being allowed.
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Repairing Internet Explorer
1. Click on Start and then scroll to Settings and then to Control Panel.
2. In the Control Panel, double-click Add/Remove Programs.
3. In Add/Remove Programs, find Microsoft Internet Explorer and click the Change/Remove button. (In Windows 98, the Change/Remove button is labeled Add/Remove and will be at the bottom, right corner of the Add/Remove programs window.)
4. When this menu pops up, select Repair Internet Explorer.
After scanning for missing and broken files, it may ask to you restart your PC.
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