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Black, Blue or Green Screen

Black Screen  Blue Screen  Green Screen

There are several reasons your TV may be displaying a Black, Blue or Green screen. (Color varies by your television's make and model.)

Select one of the images below to begin the troubleshooting process

Do you see a black, blue or green screen on:

All Channels - One TV

  1. Verify the TV and/or digital set-top box is powered on
  2. Verify the TV is on the correct input (Video 1, HDMI, etc…) by pressing the Input Input, Source, or TV/Video button on your remote control
  3. If you have a VCR, DVD, or other equipment installed on the affected TV make sure they are powered off
  4. Check behind ALL TV and equipment (digital set-top box, TV, VCR, DVD, stereo recievers, etc) and the coax cable at the wall outlet for any loose or damaged connectors

Did this correct your problem?

yesno

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Thank you for troubleshooting with us, we're glad we could assist you with resolving your issue today. If you have further questions please chat now or contact us.

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All Channels - One TV

Is there a digital set-top box connected to this TV?

Yes no

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All Channels - One TV - Charter Digital Set-top Box

Send a refresh signal to your digital set-top box

  1. Click here and log in to your Charter My Account
  2. Select My Bill & Services Tab, and select My Services
  3. Select "Refresh" button

OR

  1. Click here and log in to your Mobile Charter My Account. NOTE: will navigate you to Charters mobile site m.charter.com
  2. Select Refresh Digital Set-Top Box
  3. Select "Refresh" button

All Digital Set-Top Boxes (Standard, High Definition and DVR's) in your home will be refreshed. This process can take up to 15 minutes to complete

.

Refresh Digital Set-top Boxes

Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.

Did this correct your problem?

yesno

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All Channels - One TV - Charter Digital Set-top Box - Digital Set-top Box Refreshed

Reset (power-cycle) your digital set-top boxes

  • Motorola and Cisco/Scientific Atlanta digital set-top boxes:
    • Reset (power-cycle) all main/secondary set-top box(es) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the set-top box(es).
  • Moxi digital set-top boxes:
    • Press and hold the Reset/Power button located on the front of the MOXI box

Did this correct your problem?

yesno

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We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

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All Channels - One TV

  1. Check to see if your TV/VCR has an Auto Program" feature and if so Auto Program your TV

Did this correct your problem?

yesno

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All Channels - All TV's

Do you have a signal amplifier/booster? (Unsure? Click here for information on signal amplifiers/boosters.)

yesno

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All Channels - All TV's

Verify that your amplifier/booster is plugged in and receiving power.

Did this correct your problem?

yesno

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Select Channels

Verify that you subscribe to the level of service you are trying to access.

  1. Log in to your My Account
  2. Click the My Services tab
  3. Click on the Service Details link

Is there a digital set-top box connected to this TV(s)?

Yesno

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Select Channels - No Digital Set-top Box

  1. Make sure the channel you are trying to view does not require a digital receiver to view it. Generally digital set-top boxes are required to view channels above 99
  2. Check if the TV/VCR has a Cable TV (CATV) setting/function on the On-Screen Menu; if so, verify it is set to CATV and not the Antenna setting
  3. Check to see if your TV/VCR has an “Auto Program” feature and if so Auto Program your TV

Did this correct your problem?

yesno

Back | Start Over

Select Channels - Charter Digital Set-top Box

Send a refresh signal to your digital set-top box

  1. Click here and log in to your Charter My Account
  2. Select My Bill & Services Tab, and select My Services
  3. Select "Refresh" button

OR

  1. Click here and log in to your Mobile Charter My Account. NOTE: will navigate you to Charters mobile site m.charter.com
  2. Select Refresh Digital Set-Top Box
  3. Select "Refresh" button

Refresh Digital Set-top Boxes

Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.

Did this correct your problem?

yesno

Back | Start Over

Select Channels - Charter Digital Set-top Box - Digital Set-top Box Refreshed

  1. Reset (power-cycle) your digital set-top boxes
    • Motorola and Cisco/Scientific Atlanta digital set-top boxes:
      • Reset (power-cycle) all main/secondary receiver(s) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the receiver(s).
    • Moxi digital set-top boxes:
      • Press and hold the Reset/Power button located on the front of the MOXI box

Did this correct your problem?

yesno

Back | Start Over

All Channels - All TV's

Is there a digital set-top box connected to this TV(s)?

Yesno

Back | Start Over

All Channels - All TV's - Charter Digital Set-top Boxes

Send a refresh signal to your digital set-top box

  1. Click here and log in to your Charter My Account
  2. Select My Bill & Services Tab, and select My Services
  3. Select "Refresh" button

OR

  1. Click here and log in to your Mobile Charter My Account. NOTE: will navigate you to Charters mobile site m.charter.com
  2. Select Refresh Digital Set-Top Box
  3. Select "Refresh" button

Refresh Digital Set-top Boxes

Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.

Did this correct your problem?

yesno

Back | Start Over

All Channels - All TV's - Charter Digital Set-top Boxes - Digital Set-top Boxes Refreshed

  1. Reset (power-cycle) your digital set-top boxes
    • Motorola and Cisco/Scientific Atlanta digital set-top boxes:
      • Reset (power-cycle) all main/secondary receiver(s) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the receiver(s).
    • Moxi digital set-top boxes
      • Press and hold the Reset/Power button located on the front of the MOXI box

Did this correct your problem?

yesno

Back | Start Over

All Channels - All TV's - No Digital Set-top Boxes

Check to see if your TV/VCR/DVD Player has an Auto Program" feature and if so Auto Program your TV

Did this correct your problem?

yesno

Back | Start Over

We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

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