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There are several reasons your TV may be displaying a fuzzy picture. Follow these troubleshooting steps to help fix the problem.
Do you see a fuzzy picture on:
Back | Start Over
Verify the level of service you are trying to access is active:
Send a refresh signal to your digital set-top box
Refresh Digital Set-top Boxes
All Digital Set-Top Boxes (Standard, High Definition and DVRs) in your home will be refreshed. This process can take up to 15 minutes to complete.
Online refreshes of Charter Digital TV equipment is limited to one every 15 minutes for a maximum of 3 refreshes in a 24 hours period.
Reset (power-cycle) your digital set-top boxes:
Motorola and Cisco/Scientific Atlanta digital set-top boxes:
Reset (power-cycle) all main/secondary digital set-top box(es) by unplugging them for 15 seconds then plugging them back in. Wait until the clock displays, then turn on the power to the digital set-top box(es).
Moxi digital set-top boxes:
Press and hold the Reset/Power button located on the front of the MOXI box
Thank you for troubleshooting with us, we're glad we could assist you with resolving your issue today. If you have further questions please chat now or contact us.
We apologize if these steps did not resolve your issue. Please chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.
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To check the status of your online order or for help with your order, please call1-855-839-4691.
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