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If you are seeing a clear picture but no audio on your television, please follow these troubleshooting steps.
Are you not hearing Audio on:
Note: The above link will navigate you to Charters mobile site m.charter.com
Refresh TV Receivers
Send a refresh signal to your receiver
If you have a Cisco/Scientific Atlanta receiver with an HDMI connection:
Thank you for troubleshooting with us, we're glad we could assist you with resolving your issue today. If you have further questions please chat or contact us.
We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.
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To check the status of your online order or for help with your order, please call1-855-839-4691.
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