If you want to be able to access your charter.net Email using multiple devices and receive the same viewing results regardless of which device you are using, it requires a specific set up.
The table below provides addition information and walkthroughs for setting up your mobile device(s).
Definitions
Mobile Device
A mobile device is a device that typically has a display screen with touch input and/or a miniature keyboard. Some examples include: Smartphones/PDA's (Android phone, IPhone, Blackberry, Windows Mobile phone), IPod, tablet computers (IPad, Galaxy Tab, etc.), eReader (Kindle Fire, Nook, etc.)
These devices typically have an option to discover the setting based on your Email address. The correct settings will be populated for the following mobile devices: Windows Mobile, Blackberry, Apple devices (IPhone, IPad, IPod, etc.).
There are other devices that can connect and download messages; the above are the most common.
Desktop Email Client
An application that runs on a personal computer or workstation and enables you to send, receive and organize Email. Some examples are: Outlook, Outlook Express, Windows Mail, Windows Live Mail, Thunderbird, Eudora, etc.
Webmail
This refers to going to www.charter.net and clicking on the Email Link. You will be viewing the Email messages in a browser window.
IMAP
IMAP stands for Internet Message Access Protocol and the settings allow you to receive Email messages through our network. IMAP allows for mobile devices to sync changes on Email servers meaning changes made on the device are also made on the Email servers.
SMTP
SMTP stands for Simple Mail Transfer Protocol and allows your Email messages to be sent through our network.
SSL
Stands for Secure Socket Layer and is an additional security layer
Sync
If you want to enable multiple devices to receive your Email you will need to consider if you want them to be "synced". Syncing up your devices allows you to have the same results regardless of the device you are using for your Emails. In order for this to happen you will need to use IMAP in order for all changes made on the device to be made on the Email servers
Mobile Device Settings
These are the general settings for Charter’s Mobile Email. Using these required settings ensures that your Emails are secure and that all of your devices are kept in synch with each other
You will need the following information to allow your Smartphone to connect to mobile.charter.net. Please use the mobile device settings for mobile devices. You will not be able to send messages if you use other settings. The mobile device settings can also be used on a laptop or netbook to send messages using a desktop Email client when not connected to a Charter internet connection.
Username: username@charter.net Note: Make sure you enter @charter.net after your username or you will be unable to login
Password: The password you use to login to your Email account
SSL: This setting should be On for both SMTP and IMAP.
Protocol: IMAP
Incoming Email Server: mobile.charter.net
Port: 993
Outgoing Email Server: mobile.charter.net
Port: 587
If applicable: a login will be required when sending and receiving mail.
Click here for instructions on setting up your specific mobile device.
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Troubleshooting
Emails missing from desktop
You may find that when you access your Email from charter.net Email, the Emails you viewed earlier on your mobile device or desktop Email client are missing. If this happens make sure that you are using the correct settings for your mobile device.
General Email settings:
- Username: username@charter.net. Note: Make sure you enter @charter.net after your username or you will be unable to login
- Password: The password you use to login to your Email account
- SSL: This setting should be On for both SMTP and IMAP
- SMTP: Hostname: mobile.charter.net Server Port: 587
- Note: If you cannot specify a port on your device - try mobile.charter.net:587
- IMAP: Hostname: mobile.charter.net. Server Port: 993
- Note: If you cannot specify a port on your device - try mobile.charter.net:993
- If applicable: A login will be required when sending and receiving mail
Emails missing from mobile
You may find that when you access your Email from your desktop Email client the Emails you viewed earlier on your mobile device are missing. If this happens make sure that you are using the correct settings for your mobile device.
General Email settings:
- Username: username@charter.net. Note: Make sure you enter @charter.net after your username or you will be unable to login
- Password: The password you use to login to your Email account
- SSL: This setting should be On for both SMTP and IMAP
- SMTP: Hostname: mobile.charter.net Server Port: 587
- Note: If you cannot specify a port on your device - try mobile.charter.net:587
- IMAP: Hostname: mobile.charter.net. Server Port: 993
- Note: If you cannot specify a port on your device - try mobile.charter.net:993
- If applicable: A login will be required when sending and receiving mail
Contact missing from charter.net Email
You may encounter instances where you set up a contact on your mobile device or desktop Email client and the contact is not viewable/available when going to charter.net Email. If this happens make sure that you are using the correct settings for your mobile device.
General Email settings:
- Username: username@charter.net. Note: Make sure you enter @charter.net after your username or you will be unable to login
- Password: The password you use to login to your Email account
- SSL: This setting should be On for both SMTP and IMAP
- SMTP: Hostname: mobile.charter.net Server Port: 587
- Note: If you cannot specify a port on your device - try mobile.charter.net:587
- IMAP: Hostname: mobile.charter.net. Server Port: 993
- Note: If you cannot specify a port on your device - try mobile.charter.net:993
- If applicable: A login will be required when sending and receiving mail
Sent Email missing from charter.net Email
You may send an Email from your mobile device or your desktop Email client and do not have record of it when viewing charter.net Email. If this happens make sure that you are using the correct settings for your mobile device.
General Email settings:
- Username: username@charter.net. Note: Make sure you enter @charter.net after your username or you will be unable to login
- Password: The password you use to login to your Email account
- SSL: This setting should be On for both SMTP and IMAP
- SMTP: Hostname: mobile.charter.net Server Port: 587
- Note: If you cannot specify a port on your device - try mobile.charter.net:587
- IMAP: Hostname: mobile.charter.net. Server Port: 993
- Note: If you cannot specify a port on your device - try mobile.charter.net:993
- If applicable: A login will be required when sending and receiving mail
Saved Email missing from charter.net Email
You may save an Email in a folder using your desktop Email client or mobile device and cannot locate it from your mobile device or charter.net Email. If this happens make sure that you are using the correct settings for your mobile device.
General Email settings:
- Username: username@charter.net. Note: Make sure you enter @charter.net after your username or you will be unable to login
- Password: The password you use to login to your Email account
- SSL: This setting should be On for both SMTP and IMAP
- SMTP: Hostname: mobile.charter.net Server Port: 587
- Note: If you cannot specify a port on your device - try mobile.charter.net:587
- IMAP: Hostname: mobile.charter.net. Server Port: 993
- Note: If you cannot specify a port on your device - try mobile.charter.net:993
- If applicable: A login will be required when sending and receiving mail
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