Outlook 2007 Setup

Adding a New Account

To add a new account in Outlook 2007, please follow the steps below:

While in Outlook 2007, select 'Account Settings' from the Tools menu.

Click on New at the following screen. It is below the word 'E-Mail' for the tab.

Select the 'Microsoft Exchange, POP3, IMAP, or HTTP' radio button and click Next.

Fill in the fields using the information below:

• Your Name: This is your real name
• E-Mail Address: This is your Charter email address
• Password: This is your email password
• Retype your email password

Note: When changing your Email password on Charter.net you must also change it in Outlook 2007

Click here for more information on creating a strong Username and Password

Check the 'Manually configure server settings or additional server types' checkbox and select Next

Select the 'Internet E-mail' radio button. Click Next.

Fill in the fields using the information below:

The below settings should be applied to your Desktop Computers. Your mobile devices (including laptops) should use these settings:

• Your Name: The name you would like displayed when others receive your email
• E-Mail Address: This is your Charter email address
• Account Type: IMAP
• Incoming mail server: imap.charter.net
• Outgoing mail server (SMTP): smtp.charter.net
• User Name: This is your fully qualified Username (EG: example@charter.net)
• Password: This is your Charter email password
  

You may click on the 'Test Account Settings' button to ensure the information entered is correct.

If the information is correct, you will receive a window stating that the information was entered successfully. Click Close to continue.

Click Next then Finish to complete the account setup.

Email Settings

These settings should be applied to your Desktop Computers. Your mobile devices (including laptops) should use these settings.

• Username: username@charter.net (Make sure you enter @charter.net after your username or you will be unable to login)
• Password: The password you use to login to your Email account
• Server Type: IMAP
• Incoming Mail server: IMAP.charter.net
• Port: 143
• Outgoing Mail Server: SMTP.charter.net
• Port: 25

Switching from POP to IMAP

To prevent losing your Email or Email folders when switching from POP settings to IMAP:

If you had "Leave messages on server" enabled since initial Charter.net Email setup, follow these steps:

1. Create an imap enabled account for the Email address you want to switch to within same Email client. (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
2. Delete your pop mailbox account from the Email client

If you did NOT have "Leave messages on server" enabled since initial Charter.net Email setup or unsure, follow these steps:

1. Ensure that you have the option "Leave messages on server" checked in your account settings on your Email client.  This setting should be available under "advanced settings" or something similar, depending on the client.
2. If you have the option to disable Send/Receive in your Email client, disable it to ensure no new messages are delivered to the POP enabled mailbox/account.
3. Create an imap enabled account for the Email address you want to switch to within same Email client.  (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
4. Move messages and/or folders by creating a storage or data folder (Outlook calls these PST), then drag and drop the messages/folders you wish to keep into the new folder.
5. When you have moved over all of your Emails/Folders you can delete your pop mailbox

back to top »