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Outlook 2010 Setup

Adding a New Account

To add a new account in Outlook 2010, please follow the steps below:

While in Outlook 2010, click on the File tab.

File Tab

Click on 'Add Account'.

Add Account

  • Fill in the fields using the information below:
  • Your Name: This is your real name
  • E-Mail Address: This is your Charter email address
  • Password: This is your email password
  • Retype your email password

Note: When changing your Email password on Charter.net you must also change it in Outlook 2010

Click here for more information on creating a strong User Name and Password

Check the 'Manually configure server settings or additional server types' check box and select Next

Auto Account Setup

Select the 'Internet E-mail' radio button and click Next.

Choose Service

The below settings should be applied to your Desktop Computers. Your mobile devices (including laptops) should use these settings:

  • Your Name: The name you would like displayed when others receive your email
  • Email Address: This is your Charter email address
  • Account Type: IMAP
  • Incoming mail server: imap.charter.net
  • Outgoing mail server (SMTP): smtp.charter.net
  • User Name: This is your fully qualified user name
  • Password: This is your Charter email password.

Internet Email Settings

You may click on the 'Test Account Settings' button to ensure the information entered is correct.

Note: "Require log on using Secure Password Authentication (SPA)" should remain unchecked.

If the information is correct, you will receive a window stating that the information was entered successfully. Click Close to continue.

Test Account Settings

Click Next then Finish to complete the account set-up.

Success

If the test fails:

  1. Click the More Settings button.
  2. Click the Advanced tab.
  3. Verify that the port settings are correct and the "Use the following type of encryption connection" drop down is set to None.

POP & IMAP Settings

These settings should be applied to your Desktop Computers. Your mobile devices (including laptops) should use these settings. Note: SSL is not required.

  • Server Type: IMAP
  • Incoming Mail server: IMAP.charter.net
  • Port: 143
  • Outgoing Mail Server: SMTP.charter.net
  • Port: 25

Switching from POP to IMAP

To prevent losing your Email or Email folders when switching from POP settings to IMAP:

If you had "Leave messages on server" enabled since initial Charter.net Email set-up, follow these steps:

  1. Create an IMAP enabled account for the Email address you want to switch to within same Email client. (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
  2. Delete your pop mailbox account from the Email client

If you did NOT have "Leave messages on server" enabled since initial Charter.net Email set-up or unsure, follow these steps:

  1. Ensure that you have the option "Leave messages on server" checked in your account settings on your Email client. This setting should be available under "advanced settings" or something similar, depending on the client.
  2. If you have the option to disable Send/Receive in your Email client, disable it to ensure no new messages are delivered to the POP enabled mailbox/account.
  3. Create an IMAP enabled account for the Email address you want to switch to within same Email client. (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
  4. Move messages and/or folders by creating a storage or data folder (Outlook calls these PST), then drag and drop the messages/folders you wish to keep into the new folder.
  5. When you have moved over all of your Emails/Folders you can delete your pop mailbox

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