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HBO GO / MAX GO

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At this time, Charter's TV On the Go services such as HBO Go, Watch ESPN and NBC Sports Network are NOT available for our customers in Colorado, Montana, Utah and Wyoming. We will notify you when it does become available in these states. We apologize for any inconvenience..

HBO GO
MAX GO

HBO GO and MAX GO give you unlimited access to HBO and Cinemax - online! All of our TV customers who subscribe to HBO/Cinemax have access to the online services without any additional charges.

General Information

HBO GO and MAX GO offer an exciting new way to experience HBO and Cinemax right on your computer through your high-speed Internet connection

The online HBO GO/ MAX GO content is free when you subscribe to our HBO/Cinemax TV service.

HBO GO and MAX GO offer you the convenience of accessing hundreds of movies and shows each month online..

You can watch streaming video of your favorite HBO Original Series, blockbuster movies, sports, comedy and documentaries from your computer—whenever you want with little or no buffering.

The HBO GO mobile app is also available for iPad, iPhone and Android mobile devices! (Minimum 3G connection required)

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Log In

Login Requirements

You MUST be subscribed to HBO and/or Cinemax as part of your Charter TV services to be able to access HBO GO and/or MAX GO online or through a mobile device.

Note: At this time, Charter's TV On the Go services such as HBO Go, Watch ESPN and NBC Sports Network are NOT available for our customers in Colorado, Montana, Utah and Wyoming. We will notify you when it does become available in these states. We apologize for any inconvenience.

Your HBO GO / MAX GO login will depend on the level of service you subscribe to with Charter.

Click here for HBO GO/MAX GO login help

Forgot Username/Password

Your HBO GO / MAX GO login will be the same login you use to access other "On the Go" content and will depend on the level of service you subscribe to with Charter.

Click here for HBO GO/MAX GO login help

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Parental Controls

Setting Online Parental Controls

The Charter Head of Household account can set the viewing permissions for all account holders by visiting http://www.charter.net/videoparentalcontrols. By default, all sub or child accounts are set to TV-14 and TV-PG.  Please note, parental control settings may take 5 minutes to take effect.

Note: If you are not logged in to Charter.net you will be prompted to login first.

Epix Online

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Access

Online Access

HBO GO
Charter.net/HBO
HBOGO.com

MAX GO
Charter.net/Cinemax
MAXGO.com

System Requirements

Adobe Flash Player with version 10.2 or higher

Internet connection of 3.0Mbps or greater (for HD content)

If you do not have the latest versions of browser or plug-in, or do not know if you meet the system requirements, you can check and then download them by going to http://www.charter.net/downloads.php.

Windows: Intel Pentium 4 3GHz processor (or equivalent), 512MB RAM/128MB of VRAM, Internet Explorer 9.0 or greater (Or latest versions of Mozilla Firefox/Google Chrome)

Mac: Intel Core Duo 1.83GHz or faster processor, 512MB of RAM/128MB of VRAM, Safari 6.0 or greater (Or latest versions of Mozilla Firefox/Google Chrome)

HBO GO Mobile App

Supported devices:

  • iPhone, iPad and iPod Touch running iOS 5.0 or higher
  • Kindle Fire (HBO GO only, MAX GO is not available for Kindle Fire)
  • Android devices running Android 2.1 (éclair) or higher (Except Android 4.3)
  • Some Android devices running version 2.1 and above are not supported, including:
Incompatible Android Devices
Motorola Flipout HTC myTouch 3G LG Apex T-Mobile G1 eLocity A7tablet
Motorola CLIQ/CLIQ XT HTC Droid Eris LG Axis   Vizio 8 inch tablet
Motorola Backflip HTC Hero LG Ally    
Motorola DROID        

Download HBO GO

Download MAX GO

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Samsung TV

The HBO GO app is available on 2010 and newer Samsung Smart TVs. Click here for a list of compatible TV's

Note: At this time MAX GO is not available on Samsung Smart TVs.

Activating or pairing HBO GO on a Samsung Smart TV

  1. Download HBO GO from your Samsung Marketplace
  2. Launch HBO GO on your device and click the Activate Your Device button to get your activation code
  3. Using the browser on your computer or mobile device, navigate to www.hbogo.com/activate and select  Samsung Smart TVs as your device
  4. Select Charter as your HBO Television Provider
  5. Enter your Charter login credentials Click here for username and password help
  6. Enter your activation code and click the Activate button. If you see a Success! message, then you're
    ready to start streaming HBO GO!

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Roku

Activating or pairing HBO GO on Roku

Note: At this time MAX GO is not available on Roku.

  1. Download HBO GO from the Channel Store on your Roku
  2. Launch HBO GO on your device and click the Activate Your Device button to get your activation code
  3. Using the browser on your computer or mobile device, navigate to www.hbogo.com/activate and select  Roku as your device
  4. Select Charter as your HBO Television Provider
  5. Enter your Charter login credentials Click here for username and password help
  6. Enter your activation code and click the Activate button. If you see a Success! message, then you're
    ready to start streaming HBO GO

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Xbox 360

An Xbox Live Gold membership and at least 75 megabytes (MB) of available storage space is required to use HBO GO on your Xbox 360

Note: At this time MAX GO is not available on the Xbox 360.

Activating or pairing HBO GO on Xbox 360

  1. On your Xbox 360 sign in with your Xbox Live gamertag
  2. Download HBO GO from the XBOX 360 Apps Market
  3. Using the browser on your computer or mobile device, navigate to www.hbogo.com/activate and select  Xbox 360 Consoles as your device
  4. Select Charter as your HBO Television Provider
  5. Enter your Charter login credentials Click here for username and password help
  6. Enter your activation code and click the Activate button. If you see a Success! message, then you're
    ready to start streaming HBO GO!

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HBO GO on Apple TV

The HBO GO app for Apple TV is currently not available for Charter Customers.

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Troubleshooting

Can't Login

Validate and or Check the following:

  • You have HBO/Cinemax as part of your TV service
  • Make sure you are logging in using the correct username and password. Click here for username and password help
  • If possible try uninstalling and reinstalling the HBO GO / MAX GO app

Error messages

Sorry! HBO online content is only available with a Charter TV HBO/Cinemax subscription

You will see this error message when visiting HBOGO.com and or MAXGO.com if you do not currently subscribe to HBO and/or Cinemax as part of your CharterTV services.

Video Player Error

HBO GO / MAX GO cannot play the show at this time. Please try again later.

Video Player Timed Out

If the video player has timed out due to inactivity you will see this message. You will be prompted to continue the show where you left off.

HBO GO Error or MAX GO Error

Your session has timed out. Please sign in again.

Missing Required Registration Token

If you are using a desktop or laptop computer, please clear your browser cookies (or use another browser) and try again.  If you are using a mobile device, please clear the application data and try again.

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Disclaimer

The links in this article may be to Internet sites maintained by third parties, no inference or assumption should be made and no representation may be implied that either Charter or its affiliated entities operates or controls in any way any information, products or services on these third party sites.

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