Enabling iPhone to discover your Wi-Fi network

Charter Internet will allow for your Apple iPhone to connect to the internet for online activities. The following process will help you connect your Apple iPhone.

There are two methods available to create a connection from your Apple iPhone to the internet, the easiest and recommended way is by enabling the iPhone to discover your Wi-Fi network (instructions are immediately below); the second way is needed when your Wi-Fi network is "closed" or "private", and therefore requires you to manually add a Wi-Fi network to your iPhone (instructions at the end of this document).

Enable iPhone to discover your Wi-Fi network:

Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network.

1. Tap Settings > Wi-Fi. If Wi-Fi is off, turn it on by tapping the on/off icon.
2. Available Wi-Fi networks appears under "Choose a Network..."
3. Locate and tap the Wi-Fi network you want to join.

Note: If the Wi-Fi network is not displayed on the iPhone as an available option, it may be a "closed" or "private" network. This requires entering the name to join. See 'Manually add a Wi-Fi network to your iPhone' below for more information.

Verify password

Some Wi-Fi networks require a password to join. Password-protected Wi-Fi networks are indicated by the padlock icon . If you receive an error while joining a password-protected Wi-Fi network:

1. The security code or pass phrase can usually be found on the security tab of your Wi-Fi router settings.
2. Type slowly to verify you are entering the correct password.
3. If you cannot tap Join, the password is too short for that Wi-Fi network.
4. If you don't know the password, check with the Wi-Fi router manufacturer or Wi-Fi network administrator.

Note: Some Wi-Fi access points or routers may have default passwords. Check the manufacturer's website for more information.

Check connection

Check the Wi-Fi signal strength in the status bar or Wi-Fi menu. The more bars the stronger the signal .

If you only have a single bar or you still cannot locate your Wi-Fi network:

1. Move closer to the Wi-Fi access point or router.
2. Avoid potential sources of interference that can affect a Wi-Fi signal, such as concrete walls and microwave ovens.
3. Next, check your connection by using Safari to open a web page.

When using some public Wi-Fi networks, Safari may display a web page that allows you to sign in to use the service. Check this web page for additional information on signing into or subscribing to the Wi-Fi network service at that location.

Check the Wi-Fi network

If you have a strong Wi-Fi signal, but still can't access the Internet, verify the Wi-Fi network you are using.

1. Ensure you are connecting to the correct Wi-Fi network, and not another nearby Wi-Fi network.
2. Check the cable connection to your Wi-Fi access point or router.
3. If you can't identify your Wi-Fi network due to other networks with similar names nearby, contact Charter or the manufacturer for assistance in naming your Wi-Fi network.

Manually add a Wi-Fi network to your iPhone

1. Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network.
2. Join a "closed" or "private" network by tapping Settings > Wi-Fi > Other and entering the Wi-Fi network name, security, and password.

Apple Support Troubleshooting Link: http://support.apple.com/kb/TS1398