Follow the Steps below to connect your Apple iPad to your Charter WiFi and your Charter.net Email account
Wireless Connection
Note: iPads using OS4.2 or lower will not be able to connect to our Charter Internet Service. You will need to upgrade to version 4.3 or higher. You can do this by logging into iTunes and upgrading your Operating system Version
Enable iPad to discover your Wi-Fi network:
Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network.
- Tap Settings > Wi-Fi. If Wi-Fi is off, turn it on by tapping the on/off icon.
- Available Wi-Fi networks appears under "Choose a Network..."
- Locate and tap the Wi-Fi network you want to join.
Note: If the Wi-Fi network is not displayed on the iPad as an available option, it may be a "closed" or "private" network. This requires entering the name to join. See 'Manually add a Wi-Fi network to your iPad' below for more information.
Verify password
Some Wi-Fi networks require a password to join. Password-protected Wi-Fi networks are indicated by the padlock icon 
. If you receive an error while joining a password-protected Wi-Fi network:
- The security code or pass phrase can usually be found on the security tab of your Wi-Fi router settings.
- Type slowly to verify you are entering the correct password.
- If you cannot tap Join, the password is too short for that Wi-Fi network.
- If you don't know the password, check with the Wi-Fi router manufacturer or Wi-Fi network administrator.
Note: Some Wi-Fi access points or routers may have default passwords. Check the manufacturer's website for more information.
Check connection
Check the Wi-Fi signal strength in the status bar or Wi-Fi menu. The more bars the stronger the signal 
.
If you only have a single bar or you still cannot locate your Wi-Fi network:
- Move closer to the Wi-Fi access point or router.
- Avoid potential sources of interference that can affect a Wi-Fi signal, such as concrete walls and microwave ovens.
- Next, check your connection by using Safari to open a web page.
When using some public Wi-Fi networks, Safari may display a web page that allows you to sign in to use the service. Check this web page for additional information on signing into or subscribing to the Wi-Fi network service at that location.
Check the Wi-Fi network
If you have a strong Wi-Fi signal, but still can't access the Internet, verify the Wi-Fi network you are using.
- Ensure you are connecting to the correct Wi-Fi network, and not another nearby Wi-Fi network.
- Check the cable connection to your Wi-Fi access point or router.
- If you can't identify your Wi-Fi network due to other networks with similar names nearby, contact Charter or the manufacturer for assistance in naming your Wi-Fi network.
Manually add a Wi-Fi network to your iPad
Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network.
Join a "closed" or "private" network by tapping Settings > Wi-Fi > Other and entering the Wi-Fi network name, security, and password.
Apple Support Troubleshooting Link: http://support.apple.com/kb/TS1398
Charter Email
The following process will help you setup your Charter mail account on your Apple iPad.
SMTP (Simple Mail Transfer Protocol) is the only supported method for connecting to Charters Email servers from your Apple iPad.
Setting up
Before you can use your Email account on iPad - you need to add your account to Mail.
- Tap Settings on your home screen
- Tap Mail, Contacts, Calendars
- Tap Add Account...
- Tap Other
- Tap Add Mail Account
- Enter your account information and tap Save.
- Name: Enter your name as you would like it to appear in Email communication
- Address: Type in your Email address (Example: username@charter.net)
- Password: Your charter.net Email password
- Description: The name you would like to identify your account with (This name will not be seen by others)
Mail configures most Email accounts automatically. Otherwise, you will be prompted for any additional settings. Note: iPhone 4, 3GS and 3G will normally automatically search for this information, other models may not and information will need to be manually entered
- SSL: This setting should be on for both SMTP and IMAP
- SMTP: mobile.charter.net:587
- IMAP: mobile.charter.net:993
- Once your account information is saved - you can start sending and receiving Email. Repeat these steps for each Email account you would like to add to your iPad.
If you experience any difficulty in sending and receiving Email try these steps:
Check connection
Check your connection by using Safari 
to open a web page. If you are connecting with Wi-Fi, note that many public Wi-Fi networks require users to sign in to use the service.
To turn off Wi-Fi
- Tap Settings
- Tap Wi-Fi
- Tap to turn Wi-Fi off
If you are still unable to connect to the internet, this troubleshooting assistant can help: http://www.apple.com/support/ipad/assistant/wifi
Resolve multiple device lock-out
Increase the interval to fetch mail on your computer and iPad.
To change this setting on your iPad:
- Tap Settings
- Tap Mail, Contacts, Calendars
- Tap Fetch New Data
.
For more information: http://support.apple.com/kb/TS2621
Check SMTP settings
- Tap Settings
- Tap Mail, Contacts, Calendars
- Under Accounts, tap the account from which you're trying to send mail.
- Under Outgoing Mail Server, tap SMTP
- Tap the SMTP server for your email account and verify the settings are correct.
- Host Name: mobile.charter.net
- Server Port: 587
Set up account directly on iPad
Mail settings may vary between computers and mobile devices. If you've synced your Email account using iTunes, setting it up directly on your iPad will help ensure you have the correct settings in place.
- Tap Settings on your home screen
- Tap Mail, Contacts, Calendars
- Tap your email provider
If you already have an account on your iPad, tap Add Account , then tap your Email provider.
When you enter your Email address, iPad will look up your service provider's settings for you.
Restart iPad
To restart iPad, first turn iPad off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPad will turn off after a few moments.
Next, turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears.