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iPad WiFi & Email Connection

Follow the Steps below to connect your Apple iPad to your Charter WiFi and your Charter.net Email account

Wireless Connection

Note: iPads using OS4.2 or lower will not be able to connect to our Charter Internet Service. You will need to upgrade to version 4.3 or higher.  You can do this by logging into iTunes and upgrading your Operating system Version

Enable iPad to discover your Wi-Fi network:

Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network.

  1. Tap Settings > Wi-Fi. If Wi-Fi is off, turn it on by tapping the on/off icon.
  2. Available Wi-Fi networks appears under Choose a Network...
  3. Locate and tap the Wi-Fi network you want to join.


Note: If the Wi-Fi network is not displayed on the iPad as an available option, it may be a "closed" or "private" network. This requires entering the name to join. See 'Manually add a Wi-Fi network to your iPad' below for more information.

Verify password

Some Wi-Fi networks require a password to join. Password-protected Wi-Fi networks are indicated by the padlock icon padlock. If you receive an error while joining a password-protected Wi-Fi network:

  1. The security code or pass phrase can usually be found on the security tab of your Wi-Fi router settings.
  2. Type slowly to verify you are entering the correct password.
  3. If you cannot tap Join, the password is too short for that Wi-Fi network.
  4. If you don't know the password, check with the Wi-Fi router manufacturer or Wi-Fi network administrator.

Note: Some Wi-Fi access points or routers may have default passwords. Check the manufacturer's website for more information.

Check connection

Check the Wi-Fi signal strength in the status bar or Wi-Fi menu. The more bars the stronger the signal signal.

If you only have a single bar or you still cannot locate your Wi-Fi network:

  1. Move closer to the Wi-Fi access point or router.
  2. Avoid potential sources of interference that can affect a Wi-Fi signal, such as concrete walls and microwave ovens. Click here for more information.
  3. Next, check your connection by using Safari to open a web page.

When using some public Wi-Fi networks, Safari may display a web page that allows you to sign in to use the service. Check this web page for additional information on signing into or subscribing to the Wi-Fi network service at that location.

Check the Wi-Fi network

If you have a strong Wi-Fi signal, but still can't access the Internet, verify the Wi-Fi network you are using.

  1. Ensure you are connecting to the correct Wi-Fi network, and not another nearby Wi-Fi network.
  2. Check the cable connection to your Wi-Fi access point or router.
  3. If you can't identify your Wi-Fi network due to other networks with similar names nearby, contact Charter or the manufacturer for assistance in naming your Wi-Fi network.

Manually add a Wi-Fi network to your iPad

Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network.

Join a "closed" or "private" network by tapping Settings > Wi-Fi > Other and entering the Wi-Fi network name, security, and password.

Charter Email

The following process will help you setup your Charter mail account on your Apple iPad.

SMTP (Simple Mail Transfer Protocol) is the only supported method for connecting to Charters Email servers from your Apple iPad.

Setting up

Before you can use your Email account on iPad - you need to add your account to Mail.

  1.  Tap Settings on your home screen


  1. Tap Mail, Contacts, Calendars
  2. Tap Add Account...
  3. Tap Other


  1. Tap Add Mail Account
  2. Enter your account information and tap Save.
    • Name: Enter your name as you would like it to appear in Email communication
    • Address: Type in your Email address (Example: username@charter.net)
    • Password: Your charter.net Email password
    • Description: The name you would like to identify your account with (This name will not be seen by others)

Account information

Mail configures most Email accounts automatically. Otherwise, you will be prompted for any additional settings.  

Note: Your iPad will normally automatically search for this information, if it does not need to be manually entered

  • SSL: This setting should be on for both SMTP and IMAP
  • SMTP: mobile.charter.net:587
  • IMAP: mobile.charter.net:993
  1. Once your account information is saved - you can start sending and receiving Email. Repeat these steps for each Email account you would like to add to your iPad.

If you experience any difficulty in sending and receiving Email try these steps:

Check connection

Check your connection by using Safari safari to open a web page. If you are connecting with Wi-Fi, note that many public Wi-Fi networks require users to sign in to use the service.

To turn off Wi-Fi

  1. Tap Settings


  1. Tap Wi-Fi
  2. Tap to turn Wi-Fi off

Resolve multiple device lock-out

Increase the interval to fetch mail on your computer and iPad.

To change this setting on your iPad:

  1.  Tap Settings


  1. Tap Mail, Contacts, Calendars
  2. Tap Fetch New Data .

For more information: http://support.apple.com/kb/TS2621

Check SMTP settings

  1.  Tap Settings


  1. Tap Mail, Contacts, Calendars
  2. Under Accounts, tap the account from which you're trying to send mail.

choose account

  1. Under Outgoing Mail Server, tap SMTP

choose SMTP

  1. Tap the SMTP server for your email account and verify the settings are correct.
    • Host Name: mobile.charter.net
    • Server Port: 587

SMTP settings

Restart iPad

To restart iPad, first turn iPad off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPad will turn off after a few moments.

Next, turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears.

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