E-mail :: 
Print
Are you here because you want to log in to Charter.net or watch TV online or on the go?
If you don't already have one, start by creating a My Account username and password - click here. If you are a TV only customer, a My Account Username and Password are all you need – go use that information to login.
If you also have Charter internet, you’ll need to set up a Charter.net email address and password, which will then serve as your login for Charter.net and other TV sites - click here.
Charter TV® customers who do not have Charter Internet: Log in with My Account information.
Charter Internet® customers: Log in with charter.net email address, password and zip code
Charter Internet Customer
Forgot Email Address/Password
To retrieve your Charter. net Email Address or reset your password through your My Account:
- Login to My Account
- Click "Online Tools"
- Complete the required fields
Can't Login
- Check to make sure your CAPS lock is off and your Num Lock is on
- Retry your login and password again - make sure you are using the @charter.net at the end of your email address
- Verify you are using your service address Zip code
- Make sure you are not using invalid characters
A Username may contain:
- Between 6 to 40 characters (no spaces)
- A combination of all alphabetic and numeric characters
- Allowed special characters: period (.), hyphen (-) and underscore (_)
Note: Uppercase alphabetic characters will default to lower case (they are not case sensitive)
A Password may contain:
- Must be between 8 and 20 characters
- May not include backslashes (\) or double quotes (")
- Are case sensitive
Create Email Address
If you have a Charter My Account and do not have a Charter Email Address, you will need to create one:
- Login to your My Account
- Click 'Online Tools'
- Click 'Add New Email'
- Enter Email Address and Password click 'Save'
If you do not have a Charter My Account you can still get a Charter Email Address by chatting or calling us at 1-888-438-2427 and we will create one for you.
Not a Charter Internet Customer
Forgot Username/Password
- Go to My Account Forgot Username/Password
- Complete the required fields and click "LogIn NOW"
Can't Login
- Check to make sure your CAPS lock is not on and your Num Lock is on
- Make sure you are using your My Account login. Don't have one? Create one.
- Verify you are using your service address Zip code
Create My Account
If you have not created a My Account Username and Password click here to get started:
- You will need your 16 digit account number –located in the upper left hand corner of your statement
- You will need your 4 digit security code–located in the upper left hand corner of your statement
If you have forgotten your My Account Username and Password. You can retrieve your Username and reset your password online by clicking here, chatting, or contacting us at 1-888-438-2427
Note: Your Charter.net logged in experience will vary depending on whether you subscribe to Charter TV and/or which Charter TV services you currently subscribe to. Click here to learn more about our TV services.
back to top »