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Interactive Programming Guide/Menu - Cisco/Scientific Atlanta

Scientific Atlanta

For tips on how to make the most of your Cisco / Scientific Atlanta Interactive Programming Guide, select the topic that best matches your issue.

Adjust the Aspect Ratio

To temporarily adjust the aspect ratio for the channel you are watching, press the # http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image037.ccombutton on your remote. Permanent defaults can be customized under General Settings.

To access the General Settings Menu, press the MENU menu buttonbutton twice (or if applicable, press the MENU menu buttonbutton once followed by the SETTINGS button). Followed by the A http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image016_0001.ccombutton.

Use the Up or Down arrows directional buttonto find and highlight the Audio/Video Preference and press OK/SELECT http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image019_0005.ccom if necessary to expand the preference list.

Use the Up or Down arrows directional buttonto highlight the Video Aspect Ratio Preference.

DVR

PGC3


Non-DVR

a

Use the Right arrow right button to access the TV Type column and use the Up or Down arrows directional buttonto choose between Standard or Wide Screen.

DVR

PGC3

Non-DVR

a

Use the Right arrow right buttonto access the Picture Settings column and use the Up and Down arrows directional buttonto change the settings.

DVR

PGC3

Non-DVR

a

Press OK/Select http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image019_0008.ccom or the A buttonhttp://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image016_0001.ccom to Accept changes and press EXIT http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image021_0000.ccomto return to television programming.

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Messages

We may occasionally send you messages to announce new services, special promotions or other valuable information. If you have a message, an envelope icon will appear in the upper-left hand corner of the screen and a red light will appear on your digital set-top box.

Note: Service not available in all areas. 

To retrieve a message:

Press the MENU button menu button and use the left left button or right right button arrows to find and highlight the MENU category.

Use the UP/DOWN arrows directional button to find and highlight Messages and press OK/SELECT. select button

Press A A button to view a list of messages.

Use the UP/DOWN arrows directional button to find and highlight the desired message and press A A button again to read the message.

Press Last Last Button to return to program viewing.

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Access Program Detail

The blue INFO button is your gateway to additional information about featured programs. There are two ways to use this feature.

Within the guide:

When a program is highlighted, a short description will appear in a yellow box in the upper left corner of the screen.

Press INFO to access additional program information such as program length, type and rating.

While watching a program:

Press INFO once to display the channel banner. 

With DVR

Without DVR

Press INFO a second time for additional detail.

With DVR

Without DVR


The PAGE +/- icon will appear if there are multiple screens of information. Use the RIGHT right buttonarrow button to view upcoming programming details on the same channel, or the UP/DOWN directional buttonarrows to view programming details on other channels. You can do this without leaving the channel you are watching.

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Set-top Clock Display

The Set-top Display / Illumination setting can be adjusted through the General Settings Menu.

Use your remote to access General Settings by pressing MENU menu buttontwice. (or if applicable, press the MENU button once followed by the SETTINGS button) followed by the A button.

Use the Up and Down arrowsdirectional buttonto find and highlight the Accessories Preference

Use the Down arrow to find and highlight the Set-top Clock Preference and press OK/SELECT. select button

Use the Right right buttonarrow or press OK/SELECT select button to access the Options column.

Use the Up and Down arrows directional buttonto choose between the Display and illumination Option press OK/Select. select button

Use the Right right buttonarrow or press OK/Select select buttonto access the State column and then the Up and Down arrowsdirectional button to change the settings.

 Press OK/SELECT to Accept the changes and press EXIT to return to program viewing.

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SAP and DVS

Secondary Audio Programming (SAP) is an auxiliary audio channel for analog television that can be broadcast or transmitted both over the air and by cable TV. It is often used for an alternate language or for the Descriptive Video Service (DVS) offered in the United States by PBS, along with broadcasting the National Oceanic and Atmospheric Administration (NOAA) Weather Radio service or a local National Public Radio station at times where translation or DVS is not needed.

Descriptive Video Service (DVS) is a service where a narrator describes the action of a scene during natural pauses in the dialogue, designed to make the programming more accessible to customers who are blind or visually impaired. For example, the audience can hear, "A police officer enters the room", "A car accident occurs", "It begins to rain", or "A man buries his face in his hands".

Note: Only one secondary audio will be available at a time. For example, you will not be able hear both Spanish language and DVS. DVS is only available on select channels and during select programming. For DVS-supported programming schedules, please visit the website for the programmer (channel) you are interested in.

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Enable/Disable SAP/DVS

SAP and DVS are enabled/disabled in the same way.

Press the Menu menu buttonbutton twice to access the Quick Settings menu

Use the Up and Down directional buttonarrow to locate the Play Secondary Audio option.

play seconday audio

Use the Left left buttonor Right right buttonarrow to set the option to Yes or No.

Press C C button to Exit and return to program viewing

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Power Management Settings

  1. Press the Menu menu button button twice on the remote to access the Quick Settings menu.
  2. Press the A A button to access the General Settings menu.
  3. Use the Up and Down directional button arrow to locate the Accessories category.
    • If the Accessories category is not expanded, press the Select http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image019_0008.ccom button.
    • The Accessories category expands to display various preferences (e.g. AC Outlet Use, RF Output, Power Manager, and Set-top Clock).
  4. Press the Down directional button arrow to highlight the Power Manager preference.
    • The currently-selected Power Manager setting displays.

Power Manager

  1. Press the Right right button arrow key to move to the Options column.
  2. The Options column displays two options:
    • Hard Drive Power
    • Settop Power

Power options

  1. Press the Up or Down directional button arrow to highlight Settop Power.
  2. Press Select http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image019_0008.ccom to move to the State column. The State column displays the following options:
    1. Auto Power Off
    2. Power Off Manually

Set top power

  1. Do one of the following:
    • If you want the digital set-top box to power off automatically, highlight the Auto Power Off option. This is the default for newly staged Cisco DVRs running the Passport Guide.
    • If you want to turn off the power to the digital set-top box manually only, highlight the Power Off Manually option.
  2. Press Select .
  3. Press the EXIT exit button key to exit the General Settings menu.

Auto Power Off

When 'Auto Power Off' is set, the digital set-top box automatically turns off after 4 hours of inactivity. A message appears on the screen one minute in advance of powering off. If you see this message, you can press any key to dismiss it and prevent the DVR from powering down.

Auto Power Off

Hard Drive Power Management

NOTE: While the hard drive is powered down, if a recording is scheduled, the recording will take place as planned and the red record light will illuminate as expected; but, the box will not power on. The hard drive will return to sleep mode one minute after the recording ends.

  1. Press the Menu menu button button twice on the remote to access the Quick Settings menu.
  2. Press the A A button to access the General Settings menu.
  3. Use the Up and Down directional button arrow to locate the Accessories category.
    • If the Accessories category is not expanded, press the Select http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image019_0008.ccom button.
    • The Accessories category expands to display various preferences (e.g. AC Outlet Use, RF Output, Power Manager, and Set-top Clock).
  4. Press the Down directional button arrow to highlight the Power Manager preference.
    • The currently-selected Power Manager setting is displayed.

Power Setting Menu

  1. Press the Right right button arrow key to move to the Options column. The Options column displays two options:
    • Hard Drive Power
    • Settop Power

Hard Drive Power

  1. Press the Up or Down directional button arrow to highlight Hard Drive Power.
  2. Press Select http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image019_0008.ccom to move to the State column. The State column displays the following options:
    • Always On
    • On with Settop

Always on

  1. Do one of the following:
    • If you want the power to the hard drive to remain on, highlight the Always On option.
    • If you want the power to the hard drive to turn off one minute after the digital set-top box turns off, highlight the Off with Settop option. This is the default for newly staged cisco DVRs running the Passport Guide.
  2. Press Select http://www.myaccount.charter.com/CMS_IMAGES/sup_guideTips_12-10_clip_image019_0008.ccom.
  3. Press the EXIT exit button key to exit the General Settings menu.

Upgrading TV Services

Now you can upgrade your TV service to Charter TV Silver and/or Charter TV Gold using your digital set-top box and Charter remote control. When you attempt to tune to a channel that you are not subscribed to, you will be given the opportunity to upgrade your Charter TV services. Simply follow the onscreen prompts to learn about the service, read the terms and conditions and complete an order.

*Requires qualifying Charter TV package

Note: To restrict the ability to upgrade through your digital set-top box you can set up a purchase PIN. Click here for information on setting up a purchase PIN

  1. When you attempt to tune to a channel that you are not subscribed to you will see the Get this Service Now! screen. Alternately, you can tune to channel 2495 or the Apps tab within the Quick Menu to view all offer.

Silver Upgrade Gold Upgrade

  1. Press the B  button on your Charter remote to begin the upgrade process. You will be taken to the Terms and Conditions screen. Pressing the A  button will bring you to channel 2495 to view all offers

silver package

  1. Press the A  button to complete your upgrade. You will be shown the order confirmation screen

Note: Customers with a Purchase PIN setup on their digital set-top box will be required to enter the PIN during the order process

order processed

You will have immediate access to all channels and On Demand content contained in your new package

Upgrading TV Services Error

If your order is unable to process you will be shown an error screen. The reasons you may see an error screen include:

  • You are subscribed to an older Charter TV package that is not eligible for this type of upgrade
  • Your account currently has a delinquent balance
  • You currently have an open service order on your account
  • Charter is experiencing technical issues

upgrade error

If you receive an error while attempting to upgrade your TV services please try again later, chat or call Charter Customer Service.

HD Auto Tune

High Definition (HD) Auto Tune automatically tunes customers subscribing to Charter's HD TV Service to the HD version of any channel they select, if available in HD. Even if they select the Standard Definition (SD) channel number.

For more information on HD Auto Tune visit Charter.com/HDAutoTune

Enable/Disable HD Auto Tune

The default setting for HD Auto Tune is ON. To adjust the setting:

  1. Press Menu twice followed by the A A button button to access the General Settings Menu
  2. Use the Up and Down buttons to highlight My Preferences and press OK/SEL to expand the category
  3. Use the Up or Down button to highlight Auto-tune to HD channels and press OK/Select
  4. Use the Up and Down buttons to toggle between On and Off
  5. Press OK/SEL to confirm the selected setting and press Exit to return to programming

For additional information on all of the exciting new features, click here.

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Recording

Record TV

You can set and schedule recordings three ways: one-touch record, interactively by program and by manually scheduling your recording.
One-Touch Record
Press the Record button while watching TV. For programs airing now, the recording includes any program in the buffer. You can automatically schedule recordings for programs starting at a later time or date by pressing the Record button while in the listings. Recording will start at the program’s scheduled start time.

Manually schedule a recording

You can set a Manual Recording to automatically record a specific time and channel.

From any video select the Record button.

Select the channel, start and end times and days you wish to record and confirm your settings.

* My DVR button not available on all remotes. You can access the DVR Sub Menu through the DVR button on Quick Menu.

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Record Two Programs at Once

The Dual Tuner Charter DVR allows you to set recordings for two different programs that air at the same time. While recording two programs, you can watch and control either program up to the point of live TV. There are several ways to record two programs at once. Here are two basic examples:

While watching a show:

Press the Record button to record the program you are watching.

Press the Swap button to switch to the other tuner and find the second program you want to record.

Press the Record button when you locate the second program you want to record.

From the Guide:

Highlight a program you want to record from any listings screen.

Press the Record button to set up the first recording.

Highlight the second program.

Press the Record button to set up the second recording.

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View Disk Space

Within the DVR Recordings List list button

  • Press A to open the Saved Shows options.
  • Use the Up or Down directional button arrow to highlight View Disk Info.

view disk info

  • Press Select or OK ok select. The Saved Shows Information will display. This information will show the amount of disk space in use.

saved show info

Press C C button to return to the Saved Shows list.

Record a Series

You can record a single episode of a program or the entire series automatically.

Select a future program that you want to record as a series.

Press the REC  key.

Press the Up or Down directional buttonarrow to select the Record entire series option, then press the OK/Select key.

The Series Manager Options dialog will display.

Press the arrows toleft buttondirectional button right buttonspecify your preferences for a series recording in the Series Manager Options dialog.

When you have finished specifying options, press the A button.

The series recording icon is displayed next to the program listing in the Program Guide.

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Cancel a Recording from the Program Guide

In the Program Guide, highlight the program that is scheduled to be recorded. (A REC icon is shown next to this program, and the program cell in the grid is colored red.)

Press the REC key, then:

If the recording has started (and it is a single instance recording), press the Up or Down arrows directional buttonto highlight Stop this recording, then press OK/SELECT.

If the recording takes place in the future, press the Up or Down arrows directional buttonto highlight either Cancel this recording or Cancel this series, then press OK/SELECT.

When a program is canceled, it appears in the Program Guide and in the Scheduled Recordings list with a canceled icon next to it. To remove the canceled icon, go to the Scheduled Recordings screen, choose the program, press OK/SELECT,highlight Cancel Recording, then press OK/SELECT again.

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DVR On/Off & Scheduled Recordings

Scheduled recording will occur in the background when the DVR is off. This is true even if both tuners are being used for recordings. DVR’s do not need to turn on to record.

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Closed Captioning

The Closed Caption option turns closed captions off or on. This function has a default disabled setting.

The Closed Caption settings are controlled through the Quick Settings menu for ease of use.

Press the Menu menu buttonbutton twice to access the Quick Settings menu.

Use the Up and Down directional buttonarrow to highlight the Display Closed Captions option.

play seconday audio

Use the Left left buttonor Right right buttonarrow to set the option to Yes or No.

Press C C button to Exit and return to program viewing.

External Hard Drive Storage

External hard drive storage allows you to expand your existing DVR's storage capacity with an external hard drive. Click here for more information.

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Set up a Favorites List

You can setup a Favorite Channels list through the digital set-top box. Using the FAV button on the remote control will then tune the digital set-top box to the next favorite channel from the list created. To designate favorite channels:

Press the Menu menu buttonbutton twice to access the Quick Settings menu.

Press the A A buttonbutton to access the General Settings menu.

Use the Up and Down directional buttonarrow to locate the Favorite Channels preference.

Favorite Channels

Use the Right right buttonarrow to move right to the Channel column.

Enter the channel number you want to make a Favorite Channel by using the 0-9 numeral buttons buttons.

add channel to favorites

Press the Select or OK select buttonbutton to mark the desired channel as a Favorite.

Continue this process for each desired channel.

When finished, press the Left left buttonarrow to return to the General Settings menu, then Exitexit button.

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Use On Demand

To access On Demand, tune to Channel 1 or press the ON DEMAND button on your remote.

Use the Up and Down directional buttonarrows to view available categories (Premiums, Kids, Movie, Primetime, etc.)

To choose a category, press OK/SELECT. select button

Use the arrow left buttondirectional buttonright buttonbuttons and OK/SELECT select button to navigate through the screens until you see a list of available titles. To explore all available titles, use both the Up and Down directional buttonand Left left buttonand Right right buttonarrows.

For example, under Movies>New Release Movies>By Title, scroll left and right to view categories of movies like

  • Just in!
  • Last Chance
  • By Title

Hundreds of titles are available!

 

To access a Free Preview, if available, press the PlayPlay button. (Note, Play appears as a green buttonPreview on screen but you will use the black button on the remote.)
Titles available for purchase will show a price. To purchase a title, press  the Select select buttonbutton or the B B button.

If a purchase PIN has been set, a prompt will appear to enter the PIN. Enter the purchase PIN

Pin Entry
If no purchase PIN has been set, a Purchase Confirmation request will be displayed. Press the B B button again to complete the purchase.

complete purchase

Press the PlayPlay button to begin watching the title.

Enjoy the show!

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Sort by Theme

In the GUIDE, press B to sort the programming grid by theme (Movies, Sports, News, Lifestyle, etc.)

Press OK/SELECTselect buttonto access sub menus for a particular theme. Navigate through the options by using the Up and Downdirectional button and Left left buttonand Right right buttonarrows on your remote.

With DVR

Without DVR

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Title/Keyword Search

In the GUIDE,press C to access an on-screen keypad. A prompt to search by Title or Keyword will appear.

Use the Up and Down arrow buttons directional buttonon your remote, then press OK/SELECTselect button to choose Title or Keyword. The guide will take you to the keypad.

Use the arrow buttons on your remote to highlight the first letter of the program you want and press OK/SELECT. select button Repeat to choose additional letters.

Program listings will begin to appear on the right. When the word you seek appears, use the Right right buttonarrow to move over to the list of programs. Use the Up and Down arrowsdirectional button to highlight a program.

Press OK/SELECT select buttonto view options for tuning, reminder or record (if you have Charter DVR). You can also press the INFO button for program details.

With DVR

Without DVR

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Enable / Disable Purchase PIN

The Purchase PIN feature helps you prevent unauthorized individuals from purchasing PPV programs.
To enable the Purchase PIN:

  1. Use your remote to access General Settings by pressing Menu menu buttontwice. (or, if applicable, press the Menu button once followed by the Settings button) followed by the A ../CMS_IMAGES/sup_guideTips_12-10_clip_image016.ccombutton.
  2. Use the Up and Down arrowsdirectional buttonto find and highlight the Purchasing category. The screen displays the current Purchasing settings. If the Purchasing category is not expanded, press Select. select button
    Purchasing
  3. Press the Down arrow to highlight the Locking Status preference and press Select. select buttonLocking Status
  4. Use the Up or Down arrows directional buttonto highlight the On option and press Select. select buttonLocking Status On
  5. Key in your four digits Purchase PIN when the PIN Entry box is displayed.
  6. ENTER ‘0000’ IF YOU ARE PROMPTED FOR A PIN BUT HAVE NOT PREVIOUSLY SET A PIN. Enter Pin to Require
  7. Press the A button ../CMS_IMAGES/sup_guideTips_12-10_clip_image016.ccom to confirm the setting.
    Purching now requires PIN
  8. Press the Exit button exit buttonto return to programming.

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To disable Purchase PIN:

  1. Use your remote to access General Settings by pressing Menu menu buttontwice. (or, if applicable, press the Menu button once followed by the Settings button) followed by the A ../CMS_IMAGES/sup_guideTips_12-10_clip_image016.ccombutton.
  2. Use the Up and Down arrowdirectional buttonto find and highlight the Purchasing category. The screen displays the current Purchasing settings. If the Purchasing category is not expanded, press Select. select button
    Program has been block
  3. Press the Down arrow to highlight the Locking Status preference and press Select .select buttonLocking Status Enabled
  4. Use the Up or Down arrowdirectional buttonto highlight the Off Option and press Select. select buttonLocking Status On
  5. Key in your four digit Purchase PIN when the PIN Entry box is displayed.
  6. ENTER ‘0000’ IF YOU ARE PROMPTED FOR A PIN BUT HAVE NOT PREVIOUSLY SET A PIN. Enter PIN to disable
  7. Press the A button ../CMS_IMAGES/sup_guideTips_12-10_clip_image016.ccomto confirm the setting.
    PIN now cleared for purchasing
  8. Press the Exit buttonexit button to return to programming.

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Change Purchase PIN

The Purchase PIN feature helps you prevent unauthorized individuals from purchasing PPV programs. To change your Purchase PIN:

  1. Use your remote to access General Settings by pressing Menu menu buttontwice. (or, if applicable, press the Menu button once followed by the Settings button) followed by the A ../CMS_IMAGES/sup_guideTips_12-10_clip_image016.ccombutton.
  2. Use the Up and Down arrowsdirectional buttonto find and highlight the Purchasing category. The screen displays the current Purchasing settings. If the Purchasing category is not expanded, press Select. select button
    Lockign status disabled
  3. Press the Down arrow to highlight the Change PIN preference and press Select. select buttonpress select to change PIN
  4. Key in the four digits of your current Purchase PIN when the PIN Entry box is displayed.
  5. ENTER’ 0000’ IF YOU ARE PROMPTED FOR A PIN BUT HAVE NOT PREVIOUSLY SET A PIN.
    Enter your current PIN
  6. Key in the four digits of your new Purchase PIN when prompted and then key in the four digits of your new Purchase PIN again when prompted.
    Enter your new PIN Re-Enter your new PIN
  7. Press the A button ../CMS_IMAGES/sup_guideTips_12-10_clip_image016.ccomto confirm the change.
    All Purchasing now requires PIN entry
  8. Press the Exit buttonexit button to return to programming.

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