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Dropped Calls

Phone

There are several reasons you may be experiencing dropped calls.

Select one of the images to begin the troubleshooting process

Are you experiencing dropped calls on:

One Phone

One Phone

Choose this option if you have no dial tone one one phone but have a dial tone on other phones in your home

All Phones

One Phone
Choose this if none of your phones have a dial tone

Thank you for troubleshooting with us, we're glad we could assist you with resolving your issue today. If you have further questions please chat now or contact us.

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One Phone

If calls are being dropped from only one phone in your house try using a different phone in the telephone jack that is dropping calls.

This will indicate whether the problem lies with the phone or telephone jack.

Did this correct your problem?

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Start Over

All Phones

  1. Try resetting your MTA: Using a pen, or other pointed, non-metallic object, depress the reset button until you see the lights go off on the front of the unit. (Alternately, you can unplug the MTA from electrical power. Once the lights go dark, wait 15 seconds then plug it back in)

Note: After resetting your MTA it can take 5 minutes or longer for dial tone to be restored. If your MTA also provides internet access you will not be able to connect to the internet while the MTA is resetting.

MTA

Did this correct your problem?

yesno

Start Over

We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

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Call us at 1-888-438-2427

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We apologize if these steps did not resolve your issue. Please Chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

chat Chat

Let us help you through online chat.

Chat

call us Call Us

Call us at 1-888-438-2427

Back | Start Over

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