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MOXI Receiver Error Codes

MOXI IPG

You may receive an error message/code while viewing TV or ordering Video On Demand (VOD). Some errors can be resolved by following the steps associated with the message/code. Choose an error message/code from the list below and follow the instructions.

Often times an error code can be cleared by power-cycling your receiver. Press and hold the Reset/Power button on the front of the MOXI receiver till the receiver resets.

If the following steps do not resolve your issue please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

4 Digit Error Codes

0x0a

This error indicates that you are attempting to start a VOD program while one is currently in progress. Only one VOD program can be viewed at a time.

In order to start the new VOD event you will either need to stop the current VOD event and re-order, or wait for the current VOD event to end before trying to order.

0x01

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x02

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0x03

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Try ordering a different FREE event and then try re-ordering the event you want to watch
  5. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  6. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x04

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x05

  1. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  2. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x06

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0x07

  1. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  2. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x08

  1. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  2. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x09

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x10

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances

0x11

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x12

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x13

  1. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  2. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x14

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x15

Check behind ALL TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors

0x16

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x17

  1. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  2. If you are not successful power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x18

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0x19

  1. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  2. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x20

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0x21

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0x22

  1. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  2. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x23

  1. Try tuning to a non VOD digital channel.  If you are successful try re-ordering the VOD program
  2. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  3. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0x24

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0x25

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

5 Digit Error Codes

0xA000

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0xB100

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0xB200

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0xB300

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0xB301

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

0xB400

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0xB500

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0xB600

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0xB700

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

0xB999

If you are seeing this Error Code on your TV, please chat or call us at 1-888-438-2427 and provide the advisor with the specific error code you are seeing.

All Other Error Codes

  1. Login to your My Account and verify your account is active
  2. Confirm you subscribe to the level of service you are trying to access
  3. Verify there are no past due balances
  4. Send a refresh signal to your receiver. Click here for instructions on sending a signal to your receivers.
  5. Power-cycle your receiver by pressing and holding the Reset/Power button on the front of the MOXI receiver

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