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Charter WiFi Netgear

Netgear WNDR3800 (Red Label)
Netgear WNDR4300 (Silver Label)
Netgear 6300

This article provides information about the Charter dual-band routers as well as the answers to common questions and troubleshooting information.

Charter WiFi Information

The wireless router is a key component of a quality home network; it directly influences both the strength and consistency of the wireless signal. Charter provides a high performance wireless router that is capable of consistently delivering Charter's Internet speeds throughout most customers' homes.

Charter Internet with Charter WiFi service uses a standalone DOCSIS 3.0 cable modem and standalone wireless router to provide customers with Internet access and home networking capabilities.  The Wireless Dual Band Gigabit Router provides high performance WiFi speed and range required for demanding applications along with a suite of premium features.  The router is easy to use – it automatically connects, registers and broadcasts a unique Network Name (SSID) and Password, and is secured with the highest level of encryption (WPA2).  With the wireless router you can connect up to 4 wired devices and all of your wireless devices in your home.

There is a standard one-time Activation fee of $39.99 for Charter WiFi, and then a small monthly fee of $5.00.  Charter WiFi customers receive dedicated 24x7 support from Charter.

Definition of Dual Band

"Dual Band" means that your router broadcasts two signals, which operate on different frequencies: 2.4GHz and 5GHz.  You can distinguish between the two networks because one of your networks ends in "-5G".  The router broadcasts both networks at the same time, so you don’t have to choose which one is broadcasting at any given time.

Benefits Drawbacks


  • Nearly all wireless devices connect to 2.4
  • The signal reaches farther as you move away from your router
  • Since most devices that broadcast a wireless signal operate on the 2.4 band, there can be more interference which may negatively impact your wireless performance on any one device


  • Fewer wireless devices broadcast on this frequency, so you don’t have to compete with as many devices for a good wireless signal
  • Not all devices can connect to the 5GHz band
  • The signal level drops faster the farther away you are from your router

Network Name & Password

This wireless router is pre-set with WPA2 encryption with a unique Network Name (SSID) and Password.  The default SSID and Password are uniquely generated for every device (like a serial number) to protect and maximize your wireless security.  This information is located on a label on the side of your router for easy reference when you need it to connect a device to your network:

  1. Network Name (SSID)
  2. Network Key (WiFi Password)


You will see one network name, which is the 2.4GHz network (Ex. NETGEAR37).  Your 5GHz network is named the same plus "-5G" on the end (Ex. NETGEAR37-5G).  The Network Key printed on the side of your router is THE SAME FOR BOTH NETWORKS.

We recommend that you do not change these settings. 

Changing or disabling encryption will make your network less secure, and without any security your neighbors would be able to connect to your network and use your bandwidth.  Also, if you change your Network Name and Passcode, the information on the side of the router will no longer be valid.   

For full documentation about your router click on the image below that represents your router.

Netgear WNDR3800 (Red Label)
Netgear WNDR4300 (Silver Label)
Netgear 6300

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