Windows 8 Mail Setup

Follow the Steps below to connect your Windows 8 device to your Charter WiFi and your Charter.net Email account

Adding a New Account

Use these steps to configure your Charter.net Email account on a Desktop Computer. To configure your Charter.net Email account on a mobile device running Windows 8 (including laptops) use these settings.

1. On the Start screen tap/click the Mail tile

2. Swipe in from the right edge of the screen, and then tap Settings
   (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings )
3. Tap/Click Accounts
4. Tap/Click Add an account
5. Tap/Click Other Account

6. Expand the window by pressing the show details button
7. Enter the below settings on the following screen:

• Email Address: Your full Charter.net Email address
• Username: Your full Charter.net Email address
• Password: The password you use to login to your Email account
• Incoming (IMAP) email server: imap.charter.net
• Port: 143
• Incoming server requires SSL: Not Checked
• Outgoing (SMTP) email server: smtp.charter.net
• Port: 25
• Outgoing server requires SSL: Not Checked
• Outgoing server requires authentication: Not Checked
• Use the same username and password to send and receive email: Optional

8. Tap/Click the Connect button to complete the setup

Email Settings

These settings should be applied to your Desktop Computers. Your mobile devices should use these settings.Server Type: IMAP

• Incoming Mail server: IMAP.charter.net
• Port: 143
• Outgoing Mail Server: SMTP.charter.net
• Port: 25

Switching from POP to IMAP

To prevent losing your Email or Email folders when switching from POP settings to IMAP:

If you had "Leave messages on server" enabled since initial Charter.net Email setup, follow these steps:

1. Create an imap enabled account for the Email address you want to switch to within same Email client. (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
2. Delete your pop mailbox account from the Email client

If you did NOT have "Leave messages on server" enabled since initial Charter.net Email setup or unsure, follow these steps:

1. Ensure that you have the option "Leave messages on server" checked in your account settings on your Email client.  This setting should be available under "advanced settings" or something similar, depending on the client.
2. If you have the option to disable Send/Receive in your Email client, disable it to ensure no new messages are delivered to the POP enabled mailbox/account.
3. Create an imap enabled account for the Email address you want to switch to within same Email client.  (Most modern Email clients can have both a POP enabled and IMAP enabled mailbox/account that share the same account credentials)
4. Move messages and/or folders by creating a storage or data folder (Outlook calls these PST), then drag and drop the messages/folders you wish to keep into the new folder.
   • Right click on your Inbox and select New Folder…
   • Enter a name such as "Storage" or "Data" and click OK
   • The new folder is created underneath your inbox (You may have to click the plus + sign)
   • Drag and drop the messages/folders you wish to keep into the new folder
5. When you have moved over all of your Emails/Folders you can delete your pop mailbox