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Note: We are launching HD Auto Tune throughout 2014. You will be notified of availability in your area via email and a message on your bill statement. Remember, bill messages are also available on your online statement at charter.com/myaccount.
High Definition (HD) Auto Tune automatically tunes Charter TV customers with HD receivers to the HD version of any channel they select if that channel is available in HD. If a Standard Definition (SD) channel number is selected and there is an HD counterpart available, the receiver will automatically tune to the HD feed. This includes tuning to an SD channel directly by entering the channel number using the Charter remote or by selecting the channel through the interactive guide.
If HD Auto Tune is enabled and an SD channel number is entered or selected from the guide, the SD channel number will be displayed with the HD channel name and HD program information. For example, with HD Auto Tune enabled, SD channel 30, TBS, will be listed as channel 30, TBSHD, with the HD program information in the guide and on the channel banner
When HD Auto Tune is enabled on a DVR, all scheduled recordings will record in HD. After scheduling a recording from either an SD or HD channel, you can access the DVR menu and modify the recording to record in SD.
Content recorded in high definition consumes more available hard drive space on your DVR. Consequently, while the visual quality of the content being recorded is improved, you will not be able to record as many hours of content. For information on adding more hard drive space to your DVR click here
Please be sure to check your parental controls to ensure that any program(s) you choose to block is blocked on both the HD and SD versions of the channel. If you currently have an SD channel blocked, the block may not transfer over to the HD channel.
If you have an SD TV connected to an HD receiver and notice that images on your TV do not fill the screen like they used to, you may wish to turn the HD Auto Tune feature OFF.
For information on how to enable and disable HD Auto Tune, select the TV Guide image that matches your On-Screen Guide.
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