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Can't Hear Caller / One Way Audio

Phone

If you are having trouble hearing a caller or a caller is having trouble hearing you follow the steps below to troubleshoot the issue.

Select one of the images to begin the troubleshooting process

Are you experiencing audio problems on:

Thank you for troubleshooting with us, we're glad we could assist you with resolving your issue today.

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One Phone

Try plugging a different known working phone into the phone jack you are experiencing problems with.

Did this correct your problem?

yesno

Start Over

All Phones

  1. Try resetting your MTA: Using a pen, or other pointed, non-metallic object, depress the reset button until you see the lights go off on the front of the unit. (Alternately, you can unplug the MTA from electrical power. Once the lights go dark, wait 15 seconds then plug it back in).

Note: After resetting your MTA it can take 5 minutes or longer for dial tone to be restored. If your MTA also provides internet access you will not be able to connect to the internet while the MTA is resetting.

MTA

Did this correct your problem?

yesno

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We apologize if these steps did not resolve your issue. Please chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

We apologize if these steps did not resolve your issue. Please chat now or call us so that we may further assist you. When contacting customer service for additional assistance please inform the advisor of the steps you have already taken.

Back | Start Over

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