Existing Customer?   Log in Create Account


Spectrum Guide Settings

Note: During the ongoing release, it's possible that you may experience different guides on the digital receivers in your home. Currently, the Spectrum Guide can be viewed on select non-DVR HD digital receivers and any DVR or standard definition digital receivers will continue to display the standard (Passport) guide. In the coming months, the Spectrum Guide will be deployed to all digital receivers in your area.

default audio

Audio and Video Settings

Default Audio

To set your default audio settings on the Settings page:

  1. Navigate to the gear icon icon in the blue navigation bar at the top using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Default Audio box and press OK/SELECT to display the Audio Default page.
  4. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  5. Use the Down arrow button to highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Audio and Video Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

Note: An alternate audio selection may not always be available. When not available, the setting defaults to the audio type sent by Charter.

default audio

Descriptive Video Services

To set your descriptive video services settings on the Settings page:

  1. Navigate to thegear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Descriptive Video Services box and press OK/SELECT to display the Descriptive Video Services page.
  4. Use the Up and Down arrow buttons on your remote control to highlight your preferences and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Audio and Video Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

Note: Descriptive Video Service is provided by the programmer and is only available on certain channels.

descriptive video services

Stereo Audio

To set your stereo audio settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Stereo Audio box and press OK/SELECT to display the Stereo Audio page.
  4. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Audio and Video Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

stereo audio

Audio Output

To set your audio output settings in the Charter Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Audio Output box and press OK/SELECT to display the Audio Output page.
  4. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Audio and Video Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

audio output

SD on HD TV Aspect Ratio

If you have an HD TV, you may wish to decide how SD programming is displayed when airing. To set your SD on HD TV aspect ratio settings in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the SD on HD Aspect Ratio box and press OK/SELECT to display the SD on HD TV Aspect Ratio page.
  4. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
    • Pillar bars show SD programming real size, with small bars on the left and right of the screen.
    • Stretch will make the program appear full screen, but slight distortions may be evident.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Audio and Video Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

SD on HD Aspect Ratio

HD on SD TV Aspect Ratio

If you have an SD TV, you may wish to decide how HD programming is displayed when airing. To set your HD on SD TV aspect ratio settings in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the HD on SD Aspect Ratio box and press OK/SELECT to display the HD on SD TV Aspect Ratio page.
  4. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
    • Letterbox will show HD programming real size, with small bars on the top and bottom of the screen.
    • Zoom will make the program appear full screen, but slight distortions may be evident.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Audio and Video Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

HD on SD Aspect Ratio

Video Output Format

To set your video output format settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Video Output Format box and press OK/SELECT to display the Video Output Format page.
  4. Use the Up and Down arrow buttons to highlight your preferences based on the highest resolution your TV will support and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Audio and Video Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press EXIT to return to live television.

Video output format

NOTE: Currently 480p and 480i are unavailable as options.

back to top »

Closed Captioning Settings

Enable Closed Captioning

To set closed captioning on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Closed Captioning box and press OK/SELECT to display the Closed Captioning page.
  4. Use the Up and Down arrow buttons to highlight the Enable Closed Captioning box and press OK/SELECT.
  5. The Enable Closed Captioning page is displayed.
  6. Use the Up and Down arrow buttons to select On (enable) or Off (disable) and press OK/SELECT. The default setting is Off.
  7. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  8. You will be returned to the Closed Caption Settings page.
  9. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

enable closed captioning

Presentation Mode

To set your closed captioning presentation mode settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Closed Captioning box and press OK/SELECT to display the Closed Captioning page.
  4. Use the Up and Down arrow buttons to highlight the CC Presentation Mode box preferences and press OK/SELECT.
  5. The CC Presentation Mode page is displayed.
  6. Use the Up and Down arrow buttons to highlight how you would like your Closed Captioning to appear and press OK/SELECT.
  7. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  8. You will be returned to the Closed Caption Settings page.
  9. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

presentation mode

Text Settings

To set your closed captioning text settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Closed Captioning box and press OK/SELECT to display the Closed Captioning page.
  4. Use the directional arrow buttons to highlight the Text Settings box and press OK/SELECT.
  5. The Text Settings page is displayed.
  6. From here, you can adjust the closed captioning text color, opacity, size and fonts. Use the Left and Right arrow buttons to navigate to and highlight the text setting you want to adjust and press OK/SELECT.
  7. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  8. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  9. You will be returned to the Closed Caption Settings page.
  10. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.
  11. Use the left arrow button to return to the Settings page category list or press the EXIT button on your remote control to return to live television.

text settings

Background Settings

To set your closed captioning background settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Closed Captioning box and press OK/SELECT to display the Closed Captioning page.
  4. Use the arrow buttons to highlight the Background Settings box and press OK/SELECT.
  5. The Background Settings page is displayed.
  6. From here you can adjust the closed captioning background color, opacity, and character edge attributes. Use the Left and Right arrow buttons to navigate to and highlight the background setting you want to adjust and press OK/SELECT.
  7. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  8. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  9. You will be returned to the Closed Caption Settings page.
  10. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

background settings

Window Settings

To set your closed captioning window settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Closed Captioning box and press OK/SELECT to display the Closed Captioning page.
  4. Use the arrow buttons to highlight the Window Settings box and press OK/SELECT.
  5. The Window Settings page is displayed.
  6. From here you can adjust the closed captioning window color or opacity. Use the left and right arrow buttons to navigate to and highlight the window setting you want to adjust and press OK/SELECT.
  7. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  8. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  9. You will be returned to the Closed Caption Settings page.
  10. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

window settings

Language Settings

To set your closed captioning language settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Closed Captioning box and press OK/SELECT to display the Closed Captioning page.
  4. Use the Up and Down arrow buttons to highlight the CC Language box and press OK/SELECT.
  5. The CC Language page is displayed.
  6. Use the Up and Down arrow buttons to highlight the language you wish to use as the default and press OK/SELECT.
    • Most programs are available in a limited numbers of languages. If the chosen language is not available, closed captioning will use the default language provided by the programmer.
  7. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  8. You will be returned to the Closed Caption Settings page.
  9. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

language settings

Caption Simplification

To set your closed captioning caption simplification settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Closed Captioning box and press OK/SELECT to display the Closed Captioning page.
  4. Use the Up and Down arrow buttons to highlight the CC Caption Simplification box and press OK/SELECT.
  5. The CC Caption Simplification page is displayed.
  6. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  7. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  8. You will be returned to the Closed Caption Settings page.
  9. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

caption simplification

back to top »

Display Settings

Channel Bar Position

The Channel Bar appears each time you tune to a channel, or press the OK/SELECT button while watching Live TV. To set your channel bar position settings in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Channel Bar Position box and press OK/SELECT to display the Channel Bar page.
  4. Use the Up and Down arrow buttons to highlight Top or Bottom and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Display Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

channel bar position

HD Auto Tune

When an HD channel is available, Auto Tune tunes you to the corresponding HD channel, even when the SD version is selected. To choose the HD auto tune default in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the HD Auto Tune box and press OK/SELECT to display the HD Auto Tune page.
  4. Use the Up and Down arrow buttons to highlight your preference and press OK/SELECT.
    • The default is set to On.
    • If you have an SD TV, you may wish to turn HD auto tune off, in order to see SD programming full screen.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Display Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

HD auto tune

Grid Guide View

To set your grid guide view settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Grid Guide View box and press OK/SELECT to display the Grid Guide View page
  4. Use the Up and Down arrow buttons to highlight your video grid or standard grid and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Display Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

grid guide view

Mini Guide Display Position

The mini guide provides a view of available programming without interrupting the program you're watching. It can be accessed by pressing OK/SELECT twice, while watching live TV. To set your mini guide display position settings in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Mini Guide Display Position box and press OK/SELECT to display the Mini Guide Display Position page.
  4. Use the Up and Down arrow buttons to highlight Top or Bottom and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Display Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

mini guide display position

Display Durations

To set your display durations settings on the Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Display Durations box and press OK/SELECT to display the Display Durations page.
  4. Use the Up and Down arrow buttons to highlight your preferences for each of any of the available on-screen overlays and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Display Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

display durations

back to top »

Video On Demand Settings

VOD Service Lock

Note: When you first enable your VOD Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your VOD PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

Use the VOD service lock if you wish to be prompted to enter a personalized PIN before anyone in your home enters Video On Demand screens. To set a VOD service lock setting in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the VOD Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the VOD Service Lock box and press OK/SELECT.
  4. Enter your VOD PIN using the number buttons on your remote control.
  5. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

parental contol PIN

  1. The VOD Service Lock page is displayed.
  2. Use the Up and Down arrow buttons to highlight your preference for On or Off and press OK/SELECT.
  3. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  4. You will be returned to the VOD Settings page.
  5. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

VOD service lock

VOD PIN

Note: When you first enable your VOD Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your VOD PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

To change your VOD PIN on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the VOD Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the VOD PIN box and press OK/SELECT.
  4. Enter your VOD PIN using the number buttons on your remote control.
  5. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

parental contol PIN

  1. The VOD PIN page is displayed.
  2. Use the number buttons on your remote control to enter and re-enter a new PIN.
  3. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.
  4. You will be returned to the VOD Settings page.
  5. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

Set VOD pin

Purchase Controls Settings

Enable/Disable Purchase Controls

Note: When you first enable your Purchase Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your Purchase PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

To enable or disable your purchase controls on theSettings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Purchase Controls Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Enable/Disable box and press OK/SELECT.
  4. Enter your Purchase PIN using the number buttons on your remote control.
  5. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

purchase PIN

  1. The Purchase Controls page is displayed.
  2. Use the Up and Down arrow buttons to highlight your preference and press OK/SELECT.
  3. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  4. You will be returned to the Purchase Controls Settings page.
  5. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

enable purchase controls

Purchase PIN

Note: When you first enable your Purchase Controls, you will be asked to establish a 4-digit PIN. Once you have established your PIN, you will receive a confirmation message.  If you forget your Purchase PIN and need to have it reset, please call Customer Service at 1-855-232-3096.

To change your purchase PIN in the Charter Spectrum Guide Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Purchase Controls Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the PIN box and press OK/SELECT.
  4. Enter your Purchase PIN using the number buttons on your remote control.
  5. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.

purchase PIN

  1. The Purchase PIN page is displayed.
  2. Use the number buttons on your remote control to enter and re-enter a new PIN.
  3. Use the Down arrow button to navigate to and highlight the OK or Cancel box and press OK/SELECT.
  4. You will be returned to the Purchase Controls Settings page.
  5. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

set purchase control pin

Price Limits

To set your price limits settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Purchase Controls Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Price Limits box and press OK/SELECT to display the Price Limits page.
  4. Use the number buttons on your remote to enter the desired limit.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Purchase Controls Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

set price limits

back to top »

Favorite Settings

Add/Delete Favorites

To add or delete favorite channels on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Favorites Settings category in the left column.
  3. Using the directional arrow buttons, navigate to and highlight the Favorites box and press OK/SELECT to display the Favorites page.
  4. Use the Up and Down arrow buttons to select or unselect your preferences and press OK/SELECT.
  5. Use the Right arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Favorites Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

Favorites

back to top »

Preference Settings

Digital Receiver Front Display Panel

Note: Not all Digital Receivers include a front panel display.

To change the caller ID notification display location on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Preferences Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Front Panel Display box and press OK/SELECT to display the Front Panel Display page.
  4. Use the Up and Down arrow buttons to highlight your preferred display and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Preferences Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

front panel display

Digital Receiver AC Outlet

Note: Not all Digital Receivers include an AC outlet.

To change the Digital Receiver AC outlet functionality on the Settings page:

  1. If your Digital Receiver includes an AC outlet, navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Preferences Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the AC Outlet box and press OK/SELECT to display the AC Outlet page.
  4. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Preferences Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

AC outlet

Digital Receiver Auto Power Off

To change the auto power off settings on the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Preferences Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Auto Power Off box and press OK/SELECT to display the Auto Power Off page.
  4. Use the Up and Down arrow buttons to highlight On or Off and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Preferences Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

auto power off

Digital Receiver Power On Channel

You may wish to have your digital receiver tune to a specific channel each time you turn it on. To change the power on channel settings in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Preferences Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Power On Channel box and press OK/SELECT to display the Power on Channel page.
  4. Use the Up and Down arrow buttons to highlight the channel to which you wish to tune each time your digital receiver is powered on and press OK/SELECT.
    • The default is the channel you were tuned to when you last watched Charter TV.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Preferences Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

power on channel

Tune Away Warning

A message can display before you tune from an in-progress On Demand program to Live TV. To change the Tune Away Warning preferences in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Preferences category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Tune Away Warning box and press OK/SELECT to display the Tune Away Warning page.
  4. Use the Up and Down arrow buttons to highlight your preferences and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Preferences Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

tune away warning

Message Indicator

To change the message indicator that appears over the envelope icon in the blue navigation bar when Charter sends an informational a message, select your preference in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the Preferences category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Message Indicator box and press OK/SELECT to display the Message Indicator page.
  4. Use the Up and Down arrow buttons to highlight On or Off and press OK/SELECT.
  5. Use the down arrow button to navigate to and highlight the Accept box and press OK/SELECT.
  6. You will be returned to the Preferences Settings page.
  7. Use the Left arrow button to return to the Settings page category list or press the EXIT button to return to live television.

message indicator

back to top »

System Information

System Information

If you are speaking to a Charter representative about you service, they may ask you to view your system information in the Settings page:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the Up and Down arrow buttons to highlight the System Information category in the left column.
  3. The System Information displays information about your digital receiver.

System Information

back to top »

Quick Settings

Quick Settings Access

To adjust settings if Settings are unavailable:

  1. If you see a warning message indicating the Spectrum Guide settings are temporarily unavailable, you can still access specific settings by pressing the MENU on your remote control.
  2. This displays the Quick Setting page.
  3. Use the arrow buttons to navigate to the specific setting(s) you want to adjust.
  4. To dismiss the Quick Settings page, press EXIT.

Quick Settings

back to top »

Messages

Charter Messages

To view and manage messages in Spectrum Guide:

  1. Navigate to the gear icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Message page

messages

  1. Use the Up and Down arrow buttons to highlight the message you'd like to view and press OK/SELECT to display the message.
  2. Use the Left and Right arrow buttons to navigate to and highlight the desired action box and press OK/SELECT.

message

back to top »

How useful was this information?

"1" is the least useful and "5" being most useful.

We welcome your feedback.  Click Send after you have made a selection.



 
Search Support


RESIDENTIAL SUPPORT

Ask Charter




BUSINESS SUPPORT



ONLINE ORDER HELP


To check the status of your online order or for help with your order, click below.

Click to Call