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Law Enforcement & Emergency Assistance

About Charter’s Law Enforcement Group

Charter’s Law Enforcement Group was established to assist law enforcement officers in responding to life-threatening emergencies throughout the country. Although the program was set up specifically with schools in mind, this program can also be utilized by law enforcement officers responding to any life-threatening emergency.

A life-threatening emergency is defined as one in which a person is in immediate danger of death or serious physical injury.


This program and associated hotline are for law enforcement officers only. If you are not a law enforcement officer, the resources that have been staffed and dedicated to this program will not be able to assist you.

Anyone who attempts to use this hotline for anything other than a law enforcement emergency will be prosecuted to the fullest extent of the law.

If you are a private citizen dealing with a life-threatening situation, please contact your local law enforcement agency or dial 9-1-1 immediately.

If you are attempting to report hacking or spamming: You can report abuse (e.g., spam, port scans, intrusion attempts, etc.) to the ISP or organization that owns the IP address involved in the offense. You can determine who owns the IP address by entering it into the WHOISRWS search box located at http://whois.arin.net/ui.

Click here for more information on reporting Internet related abuse.

If the offending IP address is a Charter IP address, please report the abuse  to abuse@charter.net. Please include the email header or firewall logs in the complaint if applicable.


If you are a law enforcement officer who has an issue that is not life-threatening, please call 1-866-894-0103.

Law Enforcement Emergencies

This section is for law enforcement officers ONLY.

If you are a law enforcement officer with an emergency situation involving a Charter Internet™ customer, please be prepared to provide the information listed below. This information is required for Charter to efficiently assist you in identifying the customer in question:

  • Name
  • Law enforcement agency
  • Address
  • Phone
  • Agency or department identification number
  • Nature of threat
  • Date and time of incident
  • IP information available

For detailed steps on how to confirm the IP address in question belongs to Charter, please click here.

After collecting the above information, law enforcement officers may contact Charter’s Law Enforcement Group at
1-866-894-0103. This hotline is available 24 hours a day, 365 days per year.

Charter must comply with federal and state laws concerning the release of personally identifiable information. If contact is made through this site and false or misleading information is provided, Charter will take all steps necessary to prosecute the reporting individual.

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All marks belong to their respective owners. Some of the links in this article are to Internet sites maintained by third parties, no inference or assumption should be made and no representation may be implied that either Charter or its affiliated entities operates or controls in any way any information, products or services on these third party sites.

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